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I'm Tatiana Kuznetsova, a bilingual, goal-oriented hospitality and operations professional based in Brampton, Ontario. I lead with curiosity and analytics, enjoy solving problems, and excel at building relationships with customers and colleagues to drive results. I hold a Hotel Revenue Management Certificate from eCornell University and a Bachelor of Commerce in Hospitality and Tourism Management from Ryerson, along with a Leadership Development Program with Fairmont. I bring hands-on experience across revenue management, F&B operations, CRM, digital marketing, and staff mentorship.…I'm Tatiana Kuznetsova, a bilingual, goal-oriented hospitality and operations professional based in Brampton, Ontario. I lead with curiosity and analytics, enjoy solving problems, and excel at building relationships with customers and colleagues to drive results. I hold a Hotel Revenue Management Certificate from eCornell University and a Bachelor of Commerce in Hospitality and Tourism Management from Ryerson, along with a Leadership Development Program with Fairmont. I bring hands-on experience across revenue management, F&B operations, CRM, digital marketing, and staff mentorship.

Tatiana Kuznetsova

Project Manager, Brand Designer, Web Designer, +2

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I'm Tatiana Kuznetsova, a bilingual, goal-oriented hospitality and operations professional based in Brampton, Ontario. I lead with curiosity and analytics, enjoy solving problems, and excel at building relationships with customers and colleagues to drive results. I hold a Hotel Revenue Management Certificate from eCornell University and a Bachelor of Commerce in Hospitality and Tourism Management from Ryerson, along with a Leadership Development Program with Fairmont. I bring hands-on experience across revenue management, F&B operations, CRM, digital marketing, and staff mentorship.…I'm Tatiana Kuznetsova, a bilingual, goal-oriented hospitality and operations professional based in Brampton, Ontario. I lead with curiosity and analytics, enjoy solving problems, and excel at building relationships with customers and colleagues to drive results. I hold a Hotel Revenue Management Certificate from eCornell University and a Bachelor of Commerce in Hospitality and Tourism Management from Ryerson, along with a Leadership Development Program with Fairmont. I bring hands-on experience across revenue management, F&B operations, CRM, digital marketing, and staff mentorship.

Available to hire

I’m Tatiana Kuznetsova, a bilingual, goal-oriented hospitality and operations professional based in Brampton, Ontario. I lead with curiosity and analytics, enjoy solving problems, and excel at building relationships with customers and colleagues to drive results.

I hold a Hotel Revenue Management Certificate from eCornell University and a Bachelor of Commerce in Hospitality and Tourism Management from Ryerson, along with a Leadership Development Program with Fairmont. I bring hands-on experience across revenue management, F&B operations, CRM, digital marketing, and staff mentorship.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Russian

Fluent

Work Experience

General Manager at Energy Plumbing

March 1, 2024 - March 1, 2024

Oversaw customer management, CRM implementation, website management, and digital marketing (Google Ads, Facebook Ads). Handled bookkeeping, including accounts payable/receivable, payroll, and financial reporting. Analyzed key performance metrics to drive operational improvements and achieve business objectives. Provided leadership and mentorship to staff, fostering a positive work environment.

Account Executive at Williams Recognition Ltd

March 1, 2018 - March 1, 2018

Established relationships with new customers and secured contracts meeting sales quotas. Drove the full sales cycle from initial engagement to closed deals. Prospected for potential customers, qualified prospects, and presented to senior managers and decision-makers.

Food and Beverage Supervisor at Fairmont Royal York Hotel

December 1, 2016 - December 1, 2016

Worked with CRS Opera and Property Management System. Supervised Library Bar staff and inventory logistics. Monitored guest and colleague surveys, coaching staff and conducting performance reviews to improve scores. Managed MOD responsibilities; served as main point of contact for staff, CSM, group organizers, culinary team, and management.

Rooms Division Trainee & F&B Leadership Development Program at Fairmont Banff Springs Hotel

March 1, 2016 - March 1, 2016

Completed leadership development program with rotations in Bow Valley Grill Restaurant, The Rundle Lounge, Banquet Operations, and Rooms Division. Managed outlets serving 500+ guests and assisted in organizing private events for up to 700 guests. Analyzed reports on Turndown & Lost Business, F&B Spending, Room Usage, Wholesale Production, Rate Parity, and Agency Production. Mastered CRS Opera and Property Management System for Rooms Division and F&B operations.

Hospitality Suite Assistant (Volunteer) at TIFF Out There With Melissa DiMarco

September 30, 2012 - September 30, 2012

Assisted the event coordinator in greeting guests, checking in, and delivering exceptional service in the hospitality suite; supported efficient setup of the suite for the broadcast.

Junior Business Development Analyst at Business Plan Experts

February 1, 2012 - February 1, 2012

Used multiple research tools to monitor industries and companies, provided news alerts to clients, designed spreadsheets to organize data, and produced reports. Prioritized 15-20 leads and collaborated with the Manager to enhance research services.