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Hi, I'm George Williams, a versatile professional with a background in customer service, administration, and research. I thrive in fast-paced environments, building strong relationships with clients and delivering clear, friendly communication even under pressure. I enjoy turning data and interactions into actionable insights, streamlining processes, and contributing to teams that value excellent service and collaboration.…Hi, I'm George Williams, a versatile professional with a background in customer service, administration, and research. I thrive in fast-paced environments, building strong relationships with clients and delivering clear, friendly communication even under pressure. I enjoy turning data and interactions into actionable insights, streamlining processes, and contributing to teams that value excellent service and collaboration.

George Williams

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Hi, I'm George Williams, a versatile professional with a background in customer service, administration, and research. I thrive in fast-paced environments, building strong relationships with clients and delivering clear, friendly communication even under pressure. I enjoy turning data and interactions into actionable insights, streamlining processes, and contributing to teams that value excellent service and collaboration.…Hi, I'm George Williams, a versatile professional with a background in customer service, administration, and research. I thrive in fast-paced environments, building strong relationships with clients and delivering clear, friendly communication even under pressure. I enjoy turning data and interactions into actionable insights, streamlining processes, and contributing to teams that value excellent service and collaboration.

Available to hire

Hi, I’m George Williams, a versatile professional with a background in customer service, administration, and research. I thrive in fast-paced environments, building strong relationships with clients and delivering clear, friendly communication even under pressure.

I enjoy turning data and interactions into actionable insights, streamlining processes, and contributing to teams that value excellent service and collaboration.

Skills

Microsoft Excel

Microsoft Word

CRM

Experience Level

Microsoft Excel

Expert

Microsoft Word

Expert

CRM

Expert

Language

English

Fluent

Work Experience

Remote Customer Advisor - Pensions / STA at Capita

January 1, 2024 - November 2, 2025

Dealing with inbound contacts from schools, local authorities, and test markers via a range of channels (phone, web chat, email) who require information, help, and guidance about Statutory Provisions. Provided clear, accurate information and excellent customer service to everyone you speak to. Kept accurate and timely records of every call.

Student Advisor / Administrator at St Mary's University / South Bank University

January 1, 2024 - January 1, 2024

Provided guidance and support to students on academic and administrative matters. Assisted with enrolment processes, ensuring accurate data entry and compliance. Responded quickly to student inquiries via email, phone, and in-person meetings.

Market Research Analyst at Ipsos MORI

January 1, 2023 - January 1, 2023

Designed and conducted qualitative and quantitative market research studies. Analyzed data to identify trends and actionable insights for clients. Prepared clear and concise reports and presentations for stakeholders. Collaborated with clients to develop tailored research strategies.

Call Handler at NHS

January 1, 2021 - January 1, 2021

Responded to patient calls with professional empathy. Recorded and triaged patient information accurately. Scheduled appointments and provided service details.

Customer Service Representative at RSVP Media

January 1, 2018 - January 1, 2018

Delivered excellent customer service to maximize sales opportunities. Promoted products and services to meet client needs and goals. Handled customer inquiries and resolved issues efficiently.