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Hi, I’m Pooja! My enthusiasm for technology began early on, fueled by a passion for resolving challenges that directly impact customers. Over the years, I’ve delved into network operations, service delivery, and project management, continually refining my ability to translate complex technical solutions into seamless, customer-centric experiences. I don’t aspire to be a 'pure computer scientist' in isolation — my real excitement comes from seeing how technology can simplify everyday life and improve customer satisfaction. Whether I’m fine-tuning network performance to ensure reliable connectivity, streamlining service management workflows to boost efficiency, or integrating cutting-edge tools to anticipate and address user needs, I thrive in roles where I can bridge technical know-how with genuine customer support. Outside of work, I find balance and inspiration through creative outlets and physical activities —photography, experimenting in the kitchen, and taking long walks —all of which help me recharge and bring fresh perspectives to the solutions I deliver for customers.…Hi, I’m Pooja! My enthusiasm for technology began early on, fueled by a passion for resolving challenges that directly impact customers. Over the years, I’ve delved into network operations, service delivery, and project management, continually refining my ability to translate complex technical solutions into seamless, customer-centric experiences. I don’t aspire to be a 'pure computer scientist' in isolation — my real excitement comes from seeing how technology can simplify everyday life and improve customer satisfaction. Whether I’m fine-tuning network performance to ensure reliable connectivity, streamlining service management workflows to boost efficiency, or integrating cutting-edge tools to anticipate and address user needs, I thrive in roles where I can bridge technical know-how with genuine customer support. Outside of work, I find balance and inspiration through creative outlets and physical activities —photography, experimenting in the kitchen, and taking long walks —all of which help me recharge and bring fresh perspectives to the solutions I deliver for customers.

Pooja Kumari

Project Manager, AI Engineer, Data Scientist, +2

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Hi, I’m Pooja! My enthusiasm for technology began early on, fueled by a passion for resolving challenges that directly impact customers. Over the years, I’ve delved into network operations, service delivery, and project management, continually refining my ability to translate complex technical solutions into seamless, customer-centric experiences. I don’t aspire to be a 'pure computer scientist' in isolation — my real excitement comes from seeing how technology can simplify everyday life and improve customer satisfaction. Whether I’m fine-tuning network performance to ensure reliable connectivity, streamlining service management workflows to boost efficiency, or integrating cutting-edge tools to anticipate and address user needs, I thrive in roles where I can bridge technical know-how with genuine customer support. Outside of work, I find balance and inspiration through creative outlets and physical activities —photography, experimenting in the kitchen, and taking long walks —all of which help me recharge and bring fresh perspectives to the solutions I deliver for customers.…Hi, I’m Pooja! My enthusiasm for technology began early on, fueled by a passion for resolving challenges that directly impact customers. Over the years, I’ve delved into network operations, service delivery, and project management, continually refining my ability to translate complex technical solutions into seamless, customer-centric experiences. I don’t aspire to be a 'pure computer scientist' in isolation — my real excitement comes from seeing how technology can simplify everyday life and improve customer satisfaction. Whether I’m fine-tuning network performance to ensure reliable connectivity, streamlining service management workflows to boost efficiency, or integrating cutting-edge tools to anticipate and address user needs, I thrive in roles where I can bridge technical know-how with genuine customer support. Outside of work, I find balance and inspiration through creative outlets and physical activities —photography, experimenting in the kitchen, and taking long walks —all of which help me recharge and bring fresh perspectives to the solutions I deliver for customers.

Available to hire

Hi, I’m Pooja! My enthusiasm for technology began early on, fueled by a passion for resolving challenges that directly impact customers. Over the years, I’ve delved into network operations, service delivery, and project management, continually refining my ability to translate complex technical solutions into seamless, customer-centric experiences.

I don’t aspire to be a ‘pure computer scientist’ in isolation — my real excitement comes from seeing how technology can simplify everyday life and improve customer satisfaction. Whether I’m fine-tuning network performance to ensure reliable connectivity, streamlining service management workflows to boost efficiency, or integrating cutting-edge tools to anticipate and address user needs, I thrive in roles where I can bridge technical know-how with genuine customer support. Outside of work, I find balance and inspiration through creative outlets and physical activities —photography, experimenting in the kitchen, and taking long walks —all of which help me recharge and bring fresh perspectives to the solutions I deliver for customers.

Skills

Data Visualization

AWS

Azure

Experience Level

Data Visualization

Intermediate

AWS

Intermediate

Azure

Intermediate

Language

English

Fluent

Hindi

Fluent

German

Beginner

Work Experience

Technical Support Manager at Orbem

March 1, 2025 - November 3, 2025

Drive end-to-end technical success for enterprise customers adopting Orbem’s AI imaging platform, ensuring smooth onboarding, training, and long-term value realization. Translate client needs into actionable feedback for Product and Engineering teams, accelerating enhancements and issue resolution. Deliver strategic guidance on system integration and implementation, supporting scalable deployments in industrial and research environments. Advocate proactively for clients by addressing technical blockers early and aligning solutions with evolving business goals. Shape best practices for support and delivery in a high-growth deep-tech startup by applying field insights.

Infra Transformation Specialist & Team Lead at Accenture

November 1, 2024 - November 1, 2024

Led a high-performing support team, consistently surpassing client expectations and maintaining excellent customer satisfaction levels. Provided hands-on, personal assistance to clients through phone calls, emails, and real-time troubleshooting sessions, rapidly resolving complex technical issues and minimizing downtime. Streamlined and refined daily technical support workflows, ensuring prompt, accurate, and proactive solutions to customer inquiries and service requests. Delivered tailored recommendations and strategic guidance, empowering clients to optimize their technology investments and drive sustainable business growth. Introduced advanced support tools and best practices, enhancing overall service quality, operational efficiency, and customer experience. Built and maintained long-term, trust-based relationships through transparent communication, empathetic problem-solving, and unwavering commitment to client success.

Technical Support Associate / Data Service Engineer at Convergys

November 1, 2021 - November 1, 2021

Delivered expert data recovery services for corrupt QuickBooks files, ensuring customers regained full access to their financial information with minimal downtime and maximum peace of mind. Seamlessly imported and converted data from various accounting platforms (QuickBooks Desktop, Sage, and others) into fully functional and optimized data sets, empowering customers with reliable and actionable insights. Maintained a secure, well-organized file management system on the network, upholding stringent data protection standards and reinforcing customer confidence in the integrity and confidentiality of their financial records. Collaborated closely with clients through dedicated support channels, providing personalized guidance and proactive solutions that elevated overall customer satisfaction and trust.

Network Support Engineer Tier 2 at Hewlett-Packard Enterprise

January 1, 2019 - January 1, 2019

Actively engaged with clients facing complex wireless and networking challenges spanning Aruba routers, switches, and access points — to ensure seamless, high-quality connectivity. Collaborated closely with cross-functional teams, third-party technicians, and on-site personnel to resolve network-related issues for key enterprise customers, including McDonald’s, Landry’s, Bank of America, and Stein Mart, ensuring minimal operational disruptions. Conducted professional installations and remote diagnostics, guiding customers and technicians through step-by-step solutions to strengthen network performance and reliability. Developed and refined support documentation, enabling more efficient ticket management and empowering customers to address recurring issues swiftly and effectively. Maintained a customer-first approach, fostering positive relationships through prompt communication, timely follow-ups, and a dedicated commitment to exceeding service-level agreements.

Network Operations Associate at Accenture

February 1, 2017 - February 1, 2017

Proactively engaged with customers and vendors via calls and email, validating resolutions, and ensuring that every service request met or exceeded their expectations. Collaborated seamlessly with cross-functional teams — engineering, operations, and vendor support —to manage circuit orders, rapidly address issues, and provide timely follow-ups, ultimately driving high customer satisfaction. Skillfully assigned ports and configured soft cross-connects between DAXs and multiplexers, leveraging coding expertise and tools like MECCA, BGW, and TCOMS to deliver accurate L1/L2 circuit designs. Coordinated end-to-end circuit testing —throughput, frame-loss, latency, and delay— using SNM and ITS, ensuring top-tier service quality and network performance.