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My competencies of active listening and problem-solving, honed over two years at Doctolib and previously at Rainforest Alliance, are critical in guiding partners through transitions and new standards. Collaboratively, we have elevated client experiences across various sectors, always with a commitment to providing outstanding service and support. I love working in international environments. I believe that interacting with people from different backgrounds can enrich yourself on a personal and professional level.…My competencies of active listening and problem-solving, honed over two years at Doctolib and previously at Rainforest Alliance, are critical in guiding partners through transitions and new standards. Collaboratively, we have elevated client experiences across various sectors, always with a commitment to providing outstanding service and support. I love working in international environments. I believe that interacting with people from different backgrounds can enrich yourself on a personal and professional level.

Federica Grisafi

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My competencies of active listening and problem-solving, honed over two years at Doctolib and previously at Rainforest Alliance, are critical in guiding partners through transitions and new standards. Collaboratively, we have elevated client experiences across various sectors, always with a commitment to providing outstanding service and support. I love working in international environments. I believe that interacting with people from different backgrounds can enrich yourself on a personal and professional level.…My competencies of active listening and problem-solving, honed over two years at Doctolib and previously at Rainforest Alliance, are critical in guiding partners through transitions and new standards. Collaboratively, we have elevated client experiences across various sectors, always with a commitment to providing outstanding service and support. I love working in international environments. I believe that interacting with people from different backgrounds can enrich yourself on a personal and professional level.

Available to hire

My competencies of active listening and problem-solving, honed over two years at Doctolib and previously at Rainforest Alliance, are critical in guiding partners through transitions and new standards. Collaboratively, we have elevated client experiences across various sectors, always with a commitment to providing outstanding service and support.

I love working in international environments. I believe that interacting with people from different backgrounds can enrich yourself on a personal and professional level.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Italian

Fluent

Spanish; Castilian

Advanced

French

Intermediate

Work Experience

Customer Success Officer at Rainforest Alliance

May 31, 2022 - May 31, 2022

Respond promptly to inquiries from companies regarding certification, traceability, and labeling requirements via email, phone, and live chat in multiple languages; handle general inquiries; support market growth efforts and onboarding using internal tools and portals; ensure customer satisfaction and coordinate with internal teams.

Customer Success Officer at Rainforest Alliance

May 1, 2022 - May 1, 2022

International non-profit: respond to inquiries in multiple languages; inform companies on certification, traceability, and labeling; support market growth with process improvements; collaborate with Technology, Standards & Assurance, Marketing; troubleshoot clients navigating certification systems.

Consultant at Doctolib

May 1, 2022 - November 3, 2025

Be a consultant figure between internal departments and practitioners. Advise on settings and usage according to practice organization. Manage practitioner requests related to satisfaction. Lead onboarding and collect feedback on DocTolib experience. Provide onboarding support for first month, liaise with internal and external stakeholders. Ambassadors for the platform and support growth of customer success.

Consultant, Medical Centers at Doctolib

May 1, 2022 - November 3, 2025

Act as a liaison between internal departments and practitioners, advising on settings and usage per practice organization; manage practitioner requests related to satisfaction; proactively collect feedback on the Doctolib experience and support onboarding, coordinating with internal teams to improve onboarding and tooling.

Cluster Service Agent at Sereno Hotels

September 30, 2019 - September 30, 2019

Negotiate terms and contract requirements with corporate clients for events, family retreats, and weddings; provide high-quality service to international clients; assist with staff training and onboarding.

Customer Service Agent at Sereno Hotels

September 1, 2019 - September 1, 2019

Management and negotiation of contracts for external companies or private clients for events, family retreats and weddings; international call center assistance providing the best support to global customers, with high levels of customer service and premium standards; train and mentor new staff on LH W5 star standards.

Customer Service Agent at Calta Group

July 31, 2017 - July 31, 2017

Explain terms, conditions, and contract requirements to corporate clients; demonstrate quality customer service by handling complaints and solving guest-related problems in a fast-paced environment; provide training to new colleagues and staff.

Customer Service Agent at Calta Group

July 1, 2017 - July 1, 2017

Explain terms, conditions and contract requirements to corporate clients; demonstrate quality customer service in handling complaints and guest-related problems; provide training to new colleagues and staff.

Guest Service Agent at Grand Hotel Excelsior

April 30, 2016 - April 30, 2016

Bilingual Italian-English guest service, assisting guests from check-in to check-out; provide training to new staff and maintain high service standards.

Guest Service Agent at Grand Hotels Excelsior

April 1, 2016 - April 1, 2016

Served as the company’s bilingual Italian/English Customer Service Representative; assisted guests from check-in to check-out with tailored services; trained new staff on daily tasks and practical examples.