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I am a highly organized and client-focused professional with over 10 years of experience in client support, training, and administrative operations within banking and technology environments. I excel at helping clients master software systems, resolving technical issues, and delivering exceptional user experiences through clear communication and methodical problem-solving. I have strong computer literacy, advanced proficiency in Microsoft Office, and a solid analytical mindset. I thrive in fast-paced team settings while maintaining accuracy and efficiency, and I am eager to continue learning as I support clients and drive improvements.…I am a highly organized and client-focused professional with over 10 years of experience in client support, training, and administrative operations within banking and technology environments. I excel at helping clients master software systems, resolving technical issues, and delivering exceptional user experiences through clear communication and methodical problem-solving. I have strong computer literacy, advanced proficiency in Microsoft Office, and a solid analytical mindset. I thrive in fast-paced team settings while maintaining accuracy and efficiency, and I am eager to continue learning as I support clients and drive improvements.

CHINWENDU SYLVIA EKWEANYA

AI Prompt Engineer, Project Manager, Data Analyst, +1

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I am a highly organized and client-focused professional with over 10 years of experience in client support, training, and administrative operations within banking and technology environments. I excel at helping clients master software systems, resolving technical issues, and delivering exceptional user experiences through clear communication and methodical problem-solving. I have strong computer literacy, advanced proficiency in Microsoft Office, and a solid analytical mindset. I thrive in fast-paced team settings while maintaining accuracy and efficiency, and I am eager to continue learning as I support clients and drive improvements.…I am a highly organized and client-focused professional with over 10 years of experience in client support, training, and administrative operations within banking and technology environments. I excel at helping clients master software systems, resolving technical issues, and delivering exceptional user experiences through clear communication and methodical problem-solving. I have strong computer literacy, advanced proficiency in Microsoft Office, and a solid analytical mindset. I thrive in fast-paced team settings while maintaining accuracy and efficiency, and I am eager to continue learning as I support clients and drive improvements.

Available to hire

I am a highly organized and client-focused professional with over 10 years of experience in client support, training, and administrative operations within banking and technology environments. I excel at helping clients master software systems, resolving technical issues, and delivering exceptional user experiences through clear communication and methodical problem-solving.

I have strong computer literacy, advanced proficiency in Microsoft Office, and a solid analytical mindset. I thrive in fast-paced team settings while maintaining accuracy and efficiency, and I am eager to continue learning as I support clients and drive improvements.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Client Experience and Engagement Officer at Standard Chartered Bank Nigeria

August 1, 2025 - August 1, 2025

Provided multi-channel client support (email, phone) to efficiently resolve technical and service issues, ensuring high satisfaction levels. Trained clients on digital banking platforms and new system features, creating user-friendly documentation and guides. Maintained accurate records in customer experience management systems (CEMS). Analyzed client feedback metrics to identify areas for service improvement and measure effectiveness. Leveraged CRM data to develop personalized client communications and used data analytics in Excel to prepare insightful reports. Researched digital trends to inform service and product enhancements. Coordinated client events and targeted activities, demonstrating strong organizational skills. Collaborated with cross-functional teams to deliver seamless client experiences.

Relationship Manager at Standard Chartered Bank Nigeria

May 1, 2021 - May 1, 2021

Assessed customer needs and provided tailored product and service solutions from the full retail banking suite. Delivered excellent customer service while ensuring regulatory compliance and internal controls. Built strong client relationships through clear communication and proactive support. Uncovered client requirements through active listening and a consultative approach. Contributed to business growth through effective client engagement and retention.

Branch Operations Officer at Standard Chartered Bank Nigeria

December 1, 2020 - December 1, 2020

Provided help desk support to branch users, resolving technical problems and system inquiries with patience and clarity. Ensured daily reconciliation of accounts, demonstrating strong mathematical ability and attention to detail. Streamlined administrative processes including petty cash management and e-procurement systems. Prepared and distributed daily, quarterly, and yearly reports ensuring accurate and timely delivery. Maintained compliance with health and safety standards, regulations, and industry specifications. Communicated effectively with customers via telephone and email to resolve issues efficiently. Backed up systems data and maintained hardware, demonstrating technical proficiency. Collaborated closely with operations and service management teams, contributing to overall team success.