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Hi, I’m Ewelina Mielniczek. I’m a hospitality and administrative professional with a track record of coordinating reservations, managing CRM and booking systems, and supporting hotel teams through clear communication and organized workflows. I enjoy optimizing processes to improve guest experiences and streamline back-end operations. I excel at staying calm under pressure, delivering friendly service, and driving continuous improvement across departments. I’m motivated by turning complex scheduling and invoicing tasks into simple, reliable procedures and by providing empathetic, proactive guidance to clients and colleagues.…Hi, I’m Ewelina Mielniczek. I’m a hospitality and administrative professional with a track record of coordinating reservations, managing CRM and booking systems, and supporting hotel teams through clear communication and organized workflows. I enjoy optimizing processes to improve guest experiences and streamline back-end operations. I excel at staying calm under pressure, delivering friendly service, and driving continuous improvement across departments. I’m motivated by turning complex scheduling and invoicing tasks into simple, reliable procedures and by providing empathetic, proactive guidance to clients and colleagues.

Ewelina Mielniczek

Studio Manager, Location Manager, Production Coordinator, +2

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Hi, I’m Ewelina Mielniczek. I’m a hospitality and administrative professional with a track record of coordinating reservations, managing CRM and booking systems, and supporting hotel teams through clear communication and organized workflows. I enjoy optimizing processes to improve guest experiences and streamline back-end operations. I excel at staying calm under pressure, delivering friendly service, and driving continuous improvement across departments. I’m motivated by turning complex scheduling and invoicing tasks into simple, reliable procedures and by providing empathetic, proactive guidance to clients and colleagues.…Hi, I’m Ewelina Mielniczek. I’m a hospitality and administrative professional with a track record of coordinating reservations, managing CRM and booking systems, and supporting hotel teams through clear communication and organized workflows. I enjoy optimizing processes to improve guest experiences and streamline back-end operations. I excel at staying calm under pressure, delivering friendly service, and driving continuous improvement across departments. I’m motivated by turning complex scheduling and invoicing tasks into simple, reliable procedures and by providing empathetic, proactive guidance to clients and colleagues.

Available to hire

Hi, I’m Ewelina Mielniczek. I’m a hospitality and administrative professional with a track record of coordinating reservations, managing CRM and booking systems, and supporting hotel teams through clear communication and organized workflows. I enjoy optimizing processes to improve guest experiences and streamline back-end operations.

I excel at staying calm under pressure, delivering friendly service, and driving continuous improvement across departments. I’m motivated by turning complex scheduling and invoicing tasks into simple, reliable procedures and by providing empathetic, proactive guidance to clients and colleagues.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Work Experience

Reservations Manager & Administrative Assistant (Temporary Cover) at Isle of Mull Hotel and Spa

January 1, 2023 - November 3, 2025

First contact for inquiries about sales, customer service, marketing, and daily operations; responsible for reservations management, payments, and updating records; coordinating with hotel departments and posting updates on social media; ensuring smooth hotel operations.

Customer Service Advisor at Homes For Students

January 1, 2022 - November 3, 2025

Maintained communication with agencies, organized group trips, prepared contracts and pro-forma invoices; handled payments and updated records in the system; calculated daily sales packs, forecasts, and pick-up reports; created group offers and function sheets for each hotel department; demonstrated cross-department communication and proactive customer service.

Reservations Coordinator at Sona's Collection Group

January 1, 2020 - November 3, 2025

Managed group bookings across four hotels; handled all aspects of group reservations from initial contact to invoicing, payment links, rooming lists, and group menu arrangements; created tailored quotes for clients and prepared detailed reports for hotel managers.