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I am a dedicated and highly motivated Customer Service Representative with over 7 years of experience providing exceptional service. I excel at handling a wide range of customer inquiries and concerns with professionalism and empathy, using phone, email, and chat to ensure top-tier satisfaction. I am skilled in problem-solving, conflict resolution, and maintaining a positive rapport with customers. I thrive in fast-paced environments, multitask effectively, and consistently aim to exceed service standards while collaborating with cross-functional teams to improve service quality.…I am a dedicated and highly motivated Customer Service Representative with over 7 years of experience providing exceptional service. I excel at handling a wide range of customer inquiries and concerns with professionalism and empathy, using phone, email, and chat to ensure top-tier satisfaction. I am skilled in problem-solving, conflict resolution, and maintaining a positive rapport with customers. I thrive in fast-paced environments, multitask effectively, and consistently aim to exceed service standards while collaborating with cross-functional teams to improve service quality.

Hammed Oseni

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I am a dedicated and highly motivated Customer Service Representative with over 7 years of experience providing exceptional service. I excel at handling a wide range of customer inquiries and concerns with professionalism and empathy, using phone, email, and chat to ensure top-tier satisfaction. I am skilled in problem-solving, conflict resolution, and maintaining a positive rapport with customers. I thrive in fast-paced environments, multitask effectively, and consistently aim to exceed service standards while collaborating with cross-functional teams to improve service quality.…I am a dedicated and highly motivated Customer Service Representative with over 7 years of experience providing exceptional service. I excel at handling a wide range of customer inquiries and concerns with professionalism and empathy, using phone, email, and chat to ensure top-tier satisfaction. I am skilled in problem-solving, conflict resolution, and maintaining a positive rapport with customers. I thrive in fast-paced environments, multitask effectively, and consistently aim to exceed service standards while collaborating with cross-functional teams to improve service quality.

Available to hire

I am a dedicated and highly motivated Customer Service Representative with over 7 years of experience providing exceptional service. I excel at handling a wide range of customer inquiries and concerns with professionalism and empathy, using phone, email, and chat to ensure top-tier satisfaction.

I am skilled in problem-solving, conflict resolution, and maintaining a positive rapport with customers. I thrive in fast-paced environments, multitask effectively, and consistently aim to exceed service standards while collaborating with cross-functional teams to improve service quality.

Skills

Salesforce

Microsoft Office

CRM

Experience Level

Salesforce

Expert

Microsoft Office

Expert

CRM

Expert

Language

English

Fluent

Work Experience

Customer Service Specialist at Cigna Group

August 1, 2025 - August 1, 2025

Managed incoming calls and emails, provided clients with updates, and addressed concerns. Resolved an average of 350 inquiries per week and consistently met performance benchmarks across speed, accuracy, and volume. Contacted customers to respond to inquiries or notify them of claim investigation results or planned adjustments. Documented all interactions accurately in the system. Resolved customer inquiries, concerns, or complaints promptly and professionally. Collaborated with cross-functional teams to address systemic problems and enhance service quality.

Customer Service Representative at Bath & Body Works

September 1, 2021 - September 1, 2021

Delivered exceptional customer service via phone, email, and chat in a high-volume retail environment during peak seasons and promotions. Assisted customers with inquiries related to orders, product availability, returns, exchanges, shipping delays, and promotional offers. Resolved escalated complaints with professionalism and empathy, resulting in increased satisfaction and retention. Met or exceeded metrics including first-call resolution, CSAT scores, and response times. Maintained knowledge of products and promotions; used CRM and order management systems to log interactions and ensure follow-up and resolution. Adapted quickly to changing processes during the COVID-19 pandemic, contributing to team stability in remote operations.

Customer Care Associate at Hertz

August 1, 2019 - August 1, 2019

Handled inbound calls, emails, and live chats to assist customers with inquiries, concerns, and issues, while maintaining a high customer satisfaction rate. Achieved first-call resolution for the majority of contacts using expert knowledge of services and internal systems. Processed reservations, cancellations, and modifications with a high degree of accuracy. Resolved complex technical customer queries using excellent critical thinking and product knowledge. Demonstrated excellent internal communication to work efficiently with wider team. Met individual and team KPIs; identified and flagged recurring customer complaints with the manager; engaged in active listening to provide comprehensive support.