Available to hire
Hi, I’m Dania El Shkmak. I am a results-driven marketing professional with extensive experience in partnerships, affiliate management, and customer experience, currently based in Qormi, Malta. I lead growth initiatives at Stech European Entertainment Ltd, focusing on revenue expansion through strategic affiliate programs, KPI-driven campaigns, and smart budget allocation.
I thrive in fast-paced, remote teams and enjoy turning data into actionable optimization strategies. My work spans Finnish and LATAM markets, tool integrations like RavenTrack, and a strong commitment to responsible gambling and excellent customer experience.
Experience Level
Language
English
Fluent
Maltese
Fluent
Work Experience
Affiliate Manager at STECH European Entertainment LTD
May 1, 2025 - November 4, 2025Promoted from Partnerships Executive in recognition of consistent performance and contribution, continuing core responsibilities from my previous role. Lead and optimize affiliate partnerships to drive revenue growth and expand brand presence across Finnish and LATAM markets. Managed and optimized marketing budgets for affiliate campaigns; analyzed performance against KPIs and implemented continuous optimization to maximize ROI. Coordinated with development and third-party teams to integrate RavenTrack for acquisition tracking.
Partnerships Executive at STECH European Entertainment LTD
April 30, 2025 - April 30, 2025Managed and cultivated affiliate relationships to drive revenue growth and expand brand presence. Effectively managed and optimizing marketing team budgets for affiliate campaigns. Monitored and analyzed affiliate campaigns to ensure alignment with KPIs and maximize ROI. Enhanced brand visibility in the Finnish Gambling Market, increasing average daily FTD count from 2 to 60 in 5 months. Launched LATAM site through sustained affiliate activity. Integrated RavenTrack by coordinating between internal teams and third-party managers.
Customer Experience Specialist at STECH European Entertainment LTD
March 31, 2023 - March 31, 2023Provided first contact support across channels; escalated and coordinated with other departments and game providers to resolve customer issues. Collaborated with Marketing and CRM for promotional campaigns, conducted QA analyses of campaigns, and performed responsible gambling assessments with follow-up actions. Conducted care calls to ensure customer wellbeing and explained responsible gambling tools. Maintained up-to-date knowledge of products, policies, and procedures; performed KYC checks and managed withdrawal queue to ensure timely payments.
Customer Care Representative at Melita Ltd
January 31, 2021 - January 31, 2021Handled a high volume of inbound and outbound contacts (40+ per day) via calls, live chats, and emails. Troubleshot queries, escalated to relevant departments, and maintained high customer satisfaction with strong first contact resolution.
Partnerships Executive at Stech European Entertainment LTD
March 1, 2023 - April 1, 2025Managing and cultivating affiliate relationships, sourcing and handling partnerships to drive revenue growth and expand brand presence. Effectively managing and optimizing marketing team budgets for affiliate campaigns. Diligently monitoring and analyzing affiliate campaigns to ensure alignment with KPIs and maximizing ROI through continuous optimization strategies. Enhancing brand visibility through successful affiliate partnerships in the Finnish Gambling Market, with a 5-month increase in average daily FTD from 2 to 60 and expanded tracked and untracked Finnish traffic. Played a key role in launching the LATAM site by driving traffic via affiliate relationships. Integrated RavenTrack Acquisition Tracking Platform by coordinating between our development team and third-party account managers.
Customer Experience Specialist at Stech European Entertainment LTD
March 1, 2022 - March 1, 2023Providing first contact support to customers via all available channels. Escalating and liaising with other departments and game providers to resolve customer issues efficiently. Working closely with Marketing and CRM teams for promotional communications with new and existing customers. Analyzing promotional campaigns for Quality Assurance purposes prior to launching. Handling responsible gambling assessments for a variety of concerns, deciding outcomes and following up with customers. Conducting Care Calls to ensure customers aren’t experiencing gambling-related harm, explaining responsible gambling tools, and actioning review conclusions. Keeping up to date with technical training, new products, policies, and procedures. Requesting and verifying documents for customer KYC checks and due diligence once internal thresholds are met. Monitoring and processing the withdrawal queue to ensure timely payments.
Customer Care Representative at Melita Ltd
July 1, 2018 - January 1, 2021Handling a high volume of inbound and outbound contacts averaging around 40+ calls, live chats, and emails relating to queries for services provided. Troubleshooting customer queries related to the service, digital marketing promotions, and sales. Escalating to the relevant department while keeping the client informed. Advocating for clients by actively monitoring the help desk queue, following up on tickets, and liaising with other departments to resolve customer complaints. Providing quality support to foster long-term customer relationships, achieving over 60% first contact resolution with an 80-85% satisfaction rate. Keeping up to date with technical training, new products, policies, and procedures.
Education
Post Graduate Diploma at ICE Malta
January 1, 2025 - November 4, 2025Professional Diploma in Digital Marketing at ICE Malta
October 1, 2023 - January 1, 2024School Leaving Certificate at St Ignatius Girls Secondary School
January 1, 2012 - January 1, 2017MQF Level 7 Postgraduate Diploma in Digital Marketing at ICE Malta
January 1, 2025 - December 3, 2025MQF Level 5 Professional Diploma in Digital Marketing at ICE Malta
October 1, 2023 - January 1, 2024School Leaving Certificate at St Ignatius Girls Secondary School
January 1, 2012 - January 1, 2017Qualifications
Industry Experience
Gaming, Media & Entertainment, Software & Internet, Professional Services, Education
Experience Level
Hire a Affiliate Marketer
We have the best affiliate marketer experts on Twine. Hire a affiliate marketer today.