Hi, I'm Regine Joyce B. Cloma, a results-driven professional with a background spanning healthcare services, marketing and communications, and ESL education. I excel in client relations, project coordination, and process optimization, delivering reliable support and administrative excellence. Whether coordinating schedules as a receptionist, delivering engaging English lessons as an ESL teacher, or assisting customers as a service representative, I bring a friendly, solutions-focused approach and a proven track record of helping teams work more effectively. I am seeking a dynamic role to leverage my communication, marketing, and operations skills to boost client satisfaction and operational efficiency.

Regine Joyce B. Cloma

Hi, I'm Regine Joyce B. Cloma, a results-driven professional with a background spanning healthcare services, marketing and communications, and ESL education. I excel in client relations, project coordination, and process optimization, delivering reliable support and administrative excellence. Whether coordinating schedules as a receptionist, delivering engaging English lessons as an ESL teacher, or assisting customers as a service representative, I bring a friendly, solutions-focused approach and a proven track record of helping teams work more effectively. I am seeking a dynamic role to leverage my communication, marketing, and operations skills to boost client satisfaction and operational efficiency.

Available to hire

Hi, I’m Regine Joyce B. Cloma, a results-driven professional with a background spanning healthcare services, marketing and communications, and ESL education. I excel in client relations, project coordination, and process optimization, delivering reliable support and administrative excellence.

Whether coordinating schedules as a receptionist, delivering engaging English lessons as an ESL teacher, or assisting customers as a service representative, I bring a friendly, solutions-focused approach and a proven track record of helping teams work more effectively. I am seeking a dynamic role to leverage my communication, marketing, and operations skills to boost client satisfaction and operational efficiency.

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Language

English
Fluent

Work Experience

Receptionist at Malta Medical Center
May 1, 2025 - May 1, 2025
Led and motivated team members to achieve goals while providing guidance and feedback. Planned, assigned, and coordinated tasks to ensure smooth workflow and project completion. Trained and mentored new team members, fostering professional growth. Monitored performance, tracked KPIs, and prepared reports for management. Addressed conflicts, implemented process improvements, and ensured high-quality service delivery.
Team Manager at ResolutionX
September 1, 2025 - September 1, 2025
Developed and delivered engaging English lessons tailored to students’ proficiency levels. Assessed student progress, provided feedback, and maintained accurate records. Managed classroom environment and supported learners to achieve learning goals.
ESL Teacher (Part-Time) at ACAD SOC
November 1, 2023 - November 1, 2023
Resolved customer issues, complaints, and inquiries professionally and efficiently. Assisted customers in locating and connecting with appropriate health care providers. Managed health care accounts, ensuring accurate records and timely updates.
Customer Service Representative at Sutherland
February 1, 2022 - February 1, 2022
Handled customer inquiries, responded promptly and professionally, and facilitated issue resolution. Escalated complex problems when necessary and maintained positive customer relations.
Vice-President of Student Supreme Government at St. Francis College of Davao Inc.
April 1, 2019 - April 1, 2019
Led student government initiatives, coordinated events, and represented student interests in college affairs.
ESL Teacher (Part-Time) at ACAD
November 1, 2023 - November 1, 2023
Developed and delivered engaging English lessons tailored to students’ proficiency levels; assessed student progress, provided feedback, and maintained accurate records; managed classrooms to create a positive and productive learning environment.
Team Manager at Resolution
September 20, 2025 - September 20, 2025
Led and motivated team members to achieve goals while providing guidance and feedback. Planned, assigned, and coordinated tasks to ensure smooth workflow and project completion. Trained and mentored new team members, fostering professional growth. Monitored performance, tracked KPIs, and prepared reports for management. Addressed conflicts, implemented process improvements, and ensured high-quality service delivery.

Education

Diploma in Health Care Services at Mindanao Medical Foundation College
March 20, 2023 - November 20, 2023
Diploma in Health Care Services at St. Francis College of Davao Inc.
June 1, 2017 - April 1, 2019
NC II passer at Mindanao Medical Foundation College
March 1, 2023 - November 1, 2023

Qualifications

Certified Nursing Assistant
January 11, 2030 - November 4, 2025
Diploma in Health Care Services
June 1, 2017 - April 1, 2019
NC II passer
March 1, 2023 - November 1, 2023
TEFL Certificate
January 11, 2030 - November 24, 2025

Industry Experience

Education, Healthcare, Professional Services, Media & Entertainment, Non-Profit Organization, Government