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Strategy Manager at Suitsupply

Led a company-wide Strategic Efficiency Program, uncovering €1M+ in annual OpEx savings across Merchandising, Legal, Business Control, and Engineering; redesigned operating model of the Legal department, reducing headcount by 40%; championed adoption of Gen AI tools in non-tech teams to reduce repetitive tasks and foster a culture of continuous improvement.

Central Operations Lead at Getir

Improved scheduling and staffing efficiency, reduced external staffing from 35%+ to <1%, resulting in EUR 250k+ savings in 6 weeks.

Head of Customer Operations at Dott

Set up a customer care team from scratch, scaled from 2 to 40+ agents; built a voice-of-the-customer analytical framework; contributed to an 80%+ drop in contact rate over 8 months by shaping Product and Ops pipelines; led a B2B micro-mobility pilot from 0 to 300+ vehicles, overseeing supply chain, repairs and client ops.

Customer Operations Manager for Central and Eastern Europe at Uber

Launched Uber Eats customer operations, restaurant sales and onboarding processes in Ukraine, Czech Republic and Romania; managed the Polish market; rolled out a pilot globally enabling users to order an Uber ride by phone; Ukraine sales grew by 7%.