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Hello! I am a results-driven business analytics professional with 6+ years of experience delivering transformation initiatives across energy, utilities, and technology sectors. I specialize in business process design, CRM consulting, automation, and ESG reporting, and I have a track record of creating dashboards, executive reports, and innovative process improvements that drive efficiency, compliance, and strategic alignment. I thrive on turning complex data into clear, actionable narratives for cross-functional teams and leadership. I enjoy collaborating with diverse stakeholders, designing scalable data pipelines, and delivering story-driven insights that guide decision-making and measurable impact.…Hello! I am a results-driven business analytics professional with 6+ years of experience delivering transformation initiatives across energy, utilities, and technology sectors. I specialize in business process design, CRM consulting, automation, and ESG reporting, and I have a track record of creating dashboards, executive reports, and innovative process improvements that drive efficiency, compliance, and strategic alignment. I thrive on turning complex data into clear, actionable narratives for cross-functional teams and leadership. I enjoy collaborating with diverse stakeholders, designing scalable data pipelines, and delivering story-driven insights that guide decision-making and measurable impact.

Richa Tiwari

Data Scientist, Data Analyst, Project Manager, +2

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Hello! I am a results-driven business analytics professional with 6+ years of experience delivering transformation initiatives across energy, utilities, and technology sectors. I specialize in business process design, CRM consulting, automation, and ESG reporting, and I have a track record of creating dashboards, executive reports, and innovative process improvements that drive efficiency, compliance, and strategic alignment. I thrive on turning complex data into clear, actionable narratives for cross-functional teams and leadership. I enjoy collaborating with diverse stakeholders, designing scalable data pipelines, and delivering story-driven insights that guide decision-making and measurable impact.…Hello! I am a results-driven business analytics professional with 6+ years of experience delivering transformation initiatives across energy, utilities, and technology sectors. I specialize in business process design, CRM consulting, automation, and ESG reporting, and I have a track record of creating dashboards, executive reports, and innovative process improvements that drive efficiency, compliance, and strategic alignment. I thrive on turning complex data into clear, actionable narratives for cross-functional teams and leadership. I enjoy collaborating with diverse stakeholders, designing scalable data pipelines, and delivering story-driven insights that guide decision-making and measurable impact.

Available to hire

Hello! I am a results-driven business analytics professional with 6+ years of experience delivering transformation initiatives across energy, utilities, and technology sectors. I specialize in business process design, CRM consulting, automation, and ESG reporting, and I have a track record of creating dashboards, executive reports, and innovative process improvements that drive efficiency, compliance, and strategic alignment.

I thrive on turning complex data into clear, actionable narratives for cross-functional teams and leadership. I enjoy collaborating with diverse stakeholders, designing scalable data pipelines, and delivering story-driven insights that guide decision-making and measurable impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Performance Reporting Business Analyst – Consultant at ESB – Electricity Supply Board

February 1, 2025 - November 4, 2025

Partnered with EY consultants to design and implement business processes, reporting dashboards, and sustainability performance frameworks for ESB. Delivered forecasting models and predictive analytics tracking workforce wellbeing, DEI, and safety KPIs, enabling leaders to plan interventions. Built Power BI and Tableau dashboards integrating data from ESG, HR, IT, and customer operations to ensure accurate, timely executive reporting. Created story-driven sustainability reports and executive-ready presentations, transforming complex datasets into clear narratives for senior leadership. Led stakeholder workshops to align reporting templates with business objectives and regulatory requirements, improving cross-department collaboration. Designed standardized data pipelines and reporting templates, ensuring consistency with ESB governance and brand guidelines. Provided scenario-based forecasting on sustainability metrics to support decision-making in areas like employee wellbeing initiative

Sustainability PMO Analyst at Bord Gáis Energy

January 1, 2025 - January 1, 2025

Designed Excel dashboards and heat maps for emissions, energy consumption, and net-zero progress. Coordinated with PwC and Centrica ESG teams to align CSR disclosures with regulatory requirements. Produced executive reports and communications packs for ESG stakeholders, enabling regulatory compliance.

Process Improvement Lead at Zomato Hyperpure

July 1, 2023 - July 1, 2023

Led automation of financial recovery and refund processes, improving efficiency and executive decision-making. Built interactive dashboards to enhance KPI visibility and performance tracking for leadership. Presented process improvement insights to finance and operations leadership, driving retention and growth. Awarded “Innovator of the Year” for automation and process storytelling initiatives.

Sales Associate Consultant – CRM Specialist at Autoninja

February 1, 2019 - February 1, 2019

Supported CRM product launch by developing client-facing KPI dashboards and ROI presentations. Facilitated stakeholder workshops to align CRM reporting with strategic dealership objectives. Produced documentation, templates, and user guides to improve adoption and reporting practices.