I am a highly motivated Business Analytics postgraduate with a finance background and hands-on experience in data-driven decision-making, financial support, and customer service. I combine strong analytical thinking with practical communication skills to bridge business needs and technical solutions. Proficient in Python, R, SQL, Excel, and Power BI. I apply advanced statistical modelling, machine learning, and data cleaning techniques to generate actionable insights. I am detail-oriented, adaptable, and eager to learn, aiming to support data-driven decisions and contribute to continuous improvement within the team. I am a collaborative and proactive professional who thrives in cross-functional settings, consistently translating complex data into actionable strategies. My experience spans analytics for supply chain, customer service, and financial reporting, underscoring my ability to deliver practical outcomes and impact across diverse business contexts.

Yingzi Hu

I am a highly motivated Business Analytics postgraduate with a finance background and hands-on experience in data-driven decision-making, financial support, and customer service. I combine strong analytical thinking with practical communication skills to bridge business needs and technical solutions. Proficient in Python, R, SQL, Excel, and Power BI. I apply advanced statistical modelling, machine learning, and data cleaning techniques to generate actionable insights. I am detail-oriented, adaptable, and eager to learn, aiming to support data-driven decisions and contribute to continuous improvement within the team. I am a collaborative and proactive professional who thrives in cross-functional settings, consistently translating complex data into actionable strategies. My experience spans analytics for supply chain, customer service, and financial reporting, underscoring my ability to deliver practical outcomes and impact across diverse business contexts.

Available to hire

I am a highly motivated Business Analytics postgraduate with a finance background and hands-on experience in data-driven decision-making, financial support, and customer service. I combine strong analytical thinking with practical communication skills to bridge business needs and technical solutions. Proficient in Python, R, SQL, Excel, and Power BI. I apply advanced statistical modelling, machine learning, and data cleaning techniques to generate actionable insights. I am detail-oriented, adaptable, and eager to learn, aiming to support data-driven decisions and contribute to continuous improvement within the team.

I am a collaborative and proactive professional who thrives in cross-functional settings, consistently translating complex data into actionable strategies. My experience spans analytics for supply chain, customer service, and financial reporting, underscoring my ability to deliver practical outcomes and impact across diverse business contexts.

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Experience Level

Expert
Expert
Expert
Expert
Expert

Language

English
Fluent

Work Experience

Supply Chain Analytics Project Intern (University Collaboration) at State of Flux
August 1, 2025 - November 7, 2025
SRM Data Analytics: Analyzed over 4 million data points from SRM research to identify patterns and inefficiencies. Generated insights on critical SRM practices linked to financial and operational performance, delivering a practical roadmap for client organizations. Reporting & Visualization: Applied Python, R, SQL, and Power BI for data manipulation, and delivered analytical summaries and dashboards to support evidence-based decision-making for client organizations.
Supply Chain Analytics Project Intern (University Collaboration) at State of Flux
August 1, 2025 - November 4, 2025
Explored trends in 4M+ SRM research data to identify risks, inefficiencies, and opportunities, informing compliance, quality improvement, and strategic supplier management decisions. Designed interactive dashboards for self-service BI and delivered insights on SRM practices linked to financial and operational performance. Applied Python, R, SQL, and Power BI for data manipulation, statistical modelling, and visualization to support decision-making.
Executive Escalation Specialist at Trip.com Group
August 1, 2024 - August 1, 2024
Analyzed global social media complaint data to identify pain points, reduce average resolution time by 5% YoY, and improve service quality. Assessed market trends and user behavior across 30+ countries to inform localization and market strategy. Performed trend analysis on recurring issues to monitor service quality and improve efficiency, contributing to higher Trustpilot ratings (4.1 → 4.3). Partnered with global teams to produce actionable reports and optimize workflows.
Accounting Intern at Shanghai Fortuna Electromechanical Co., Ltd
April 1, 2023 - April 1, 2023
Gained hands-on experience with QuickBooks and Excel to improve daily financial workflow. Conducted detailed reviews of financial statements to identify inconsistencies and completed sorting and filing of fiscal-year documents across divisions. Assisted in month-end close procedures to ensure timely reporting.
IT Support Specialist (Intern) at IKEA Group
July 1, 2022 - July 1, 2022
Provided end-to-end global IT support across regions, maintained internal knowledge bases, and contributed to change control and system updates. Escalated complex technical issues to senior teams and gathered user feedback to refine workflows.
Assistant Lobby Manager (Intern) at Commercial Bank of China (ICBC)
March 1, 2021 - March 1, 2021
Guided clients through daily banking operations, promoted digital banking tools to improve transaction speed, and supported in-branch workflow improvements to boost service efficiency and customer satisfaction.
Retail Assistant Volunteer at Harbour Hospice
July 1, 2015 - November 4, 2025
Assisted customers weekly with purchases and donations, operated cashier/POS, and maintained store displays; contributed to a positive shopping environment.

Education

Master of Commerce, Business Analytics at University of Auckland
January 11, 2030 - November 1, 2025
Bachelor of Commerce, Finance at Shanghai Business School
January 11, 2030 - June 1, 2023
Master of Science: Business Analytics at University of Auckland
January 11, 2030 - December 1, 2025
Bachelor of Economics: Finance at Shanghai Business School
January 11, 2030 - June 1, 2023

Qualifications

Excellent Undergraduate Thesis
January 11, 2030 - November 4, 2025
Excellent Undergraduate Thesis – An Empirical Study on Interest Rate Risk Based on Duration Model under the Background of Interest Rate Liberalization in Commercial Banks
January 11, 2030 - November 7, 2025

Industry Experience

Financial Services, Retail, Manufacturing, Software & Internet, Education, Professional Services, Travel & Hospitality, Transportation & Logistics