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I am a business and product specialist with 7 years of experience in the Banking industry, previously leading the Mobile Internet Banking Department. I focus on digital transformation, financial solutions, and optimizing mobile banking platforms to improve customer experience. I'm currently pursuing an MBA at SIAM University. My strengths include project management, product development, business intelligence, and screen and presentation design. I excel at guiding cross-functional teams and using data insights to drive innovation and performance.…I am a business and product specialist with 7 years of experience in the Banking industry, previously leading the Mobile Internet Banking Department. I focus on digital transformation, financial solutions, and optimizing mobile banking platforms to improve customer experience. I'm currently pursuing an MBA at SIAM University. My strengths include project management, product development, business intelligence, and screen and presentation design. I excel at guiding cross-functional teams and using data insights to drive innovation and performance.

Heinhtet Zaw

Project Manager, Product Designer, UI Designer, +1

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I am a business and product specialist with 7 years of experience in the Banking industry, previously leading the Mobile Internet Banking Department. I focus on digital transformation, financial solutions, and optimizing mobile banking platforms to improve customer experience. I'm currently pursuing an MBA at SIAM University. My strengths include project management, product development, business intelligence, and screen and presentation design. I excel at guiding cross-functional teams and using data insights to drive innovation and performance.…I am a business and product specialist with 7 years of experience in the Banking industry, previously leading the Mobile Internet Banking Department. I focus on digital transformation, financial solutions, and optimizing mobile banking platforms to improve customer experience. I'm currently pursuing an MBA at SIAM University. My strengths include project management, product development, business intelligence, and screen and presentation design. I excel at guiding cross-functional teams and using data insights to drive innovation and performance.

Available to hire

I am a business and product specialist with 7 years of experience in the Banking industry, previously leading the Mobile Internet Banking Department. I focus on digital transformation, financial solutions, and optimizing mobile banking platforms to improve customer experience.

I’m currently pursuing an MBA at SIAM University. My strengths include project management, product development, business intelligence, and screen and presentation design. I excel at guiding cross-functional teams and using data insights to drive innovation and performance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

Head of Mobile Internet Banking Department at Abank

April 1, 2025 - April 1, 2025

Lead product management for Mobile Banking and Corporate Internet Banking, ensuring continuous improvement and user satisfaction. Drive initiatives to promote and increase Mobile Internet Banking user adoption. Handle and resolve customer complaints, ensuring high-quality service and customer satisfaction. Manage and mentor a team of 4 Associates, providing guidance and fostering professional development. Collaborate with cross-functional teams to enhance product features and functionality.

Senior Manager (Aplus Product Department) at Abank

August 1, 2024 - August 1, 2024

Managed the Aplus Agent Application and Portal Development. Communicated the Business Needs to the Vendor for the Application Development (URANUS). Gathered Requirements From Business Stakeholders and Compose BRD. Managed User Acceptance Testing (UAT). Oversaw application defect and issue resolution.

Manager (Corporate Banking Strategy Department) at Abank

February 1, 2023 - February 1, 2023

Led a team of business analysts to deliver Power BI reports for corporate banking. Set up data structures for business intelligence reports. Communicated with business units to collect and restructure data inputs in the core banking system. Managed daily and weekly reports. Organized weekly meetings to improve Power BI reporting formats and structures.

Product Manager (Internet Banking Department) at Abank

February 1, 2022 - February 1, 2022

Supported the Head of Digital Channels in delivering mobile and internet banking to corporate customers. Formulated and developed business strategies and digital products to grow mBanking and iBanking user bases. Developed user-friendly UI/UX to enhance customer acquisition and engagement. Developed a new account opening process through internet banking.

Business & IT Operations Analyst (ICT Department) at Abank

October 1, 2020 - October 1, 2020

Reported the KPI of the ICT Department to the COO monthly. Assisted the CTO with meeting arrangements and prepared presentations for management meetings. Resolved technical issues in the core banking system related to loans and overdraft accounts. Coordinated with card scheme companies for the implementation of acquiring and issuing business. Served as the eWallet project coordinator.

Senior Executive (SME Department) at Abank

March 1, 2019 - March 1, 2019

Developed SME department policies and procedures. Executed tasks from marketing to disbursement of loans. Structured SME products according to clients need. Implemented asset products for core banking projects (UAT, user maintenance training). Managed Team of Credit Advisors.

Management Trainee (SME Department) at CB Bank

January 1, 2018 - January 1, 2018

Explored and developed new SME products. Improved team efficiency and performance. Monitored funding and liquidity risks from reports. Supported RM in preparing and drafting credit application papers.