DE

Dhanuka Edirisinghe

Available to hire

I am a data analyst with 12+ years of experience supporting global teams at Sysco and Virtusa, turning complex data into actionable insights.

About

I am a data analyst with 12+ years of experience supporting global teams at Sysco and Virtusa, turning complex data into actionable insights. I have progressed from Associate Software Engineer to Associate Lead Data Analyst through consistent performance, delivering executive-ready reporting, KPI analysis, and workflow optimization that have improved decision-making and operational efficiency.
I enjoy collaborating with cross-functional teams to implement scalable analytics solutions, build impactful dashboards, and mentor colleagues in SQL, Python, and data visualization tools to drive data-driven decisions.

  • 13 years' experience
  • Joined November 2025

Languages

  • EnglishAdvanced
  • Sinhala, SinhaleseFluent

Industry experience

  • Software & Internet
  • Professional Services
  • Computers & Electronics
  • Wholesale & Distribution
  • Other

More experts in Colombo, Sri Lanka

Work experience· 9 roles

Associate Lead Data Analyst · Sysco Labs, Sri LankaJun 2023 – Present · 3 yrs 6 mos

Directed 12+ analytics initiatives using Power BI and advanced DAX, boosting executive reporting efficiency by 30%. Produced ServiceNow Performance Analytics dashboards covering 20+ ITSM KPIs, closing operational gaps by 18%. Implemented dashboard workflow automation via Power Automate, eliminating 25–40 hours/month of manual data handling. Executed large-scale Python analysis on 800k+ incidents and 300k+ catalog tasks, improving forecasting accuracy by 22%.

Senior Incident Analyst · Sysco Labs, Sri LankaNov 2020 – Jun 2023 · 2 yrs 8 mos

Orchestrated global incident response strategies for 250+ major incidents annually, coordinating with cross-functional teams to minimize impact and ensuring SLA. Facilitated RCA reviews that reduced recurring incidents by 30% through structured problem investigation. Built ServiceNow analytics used by 30+ stakeholders, increasing SLA visibility by 45%.

Senior Consultant · Virtusa (Pvt) LtdNov 2020 – Nov 2020 · 1 mo

Progressed through six roles, leading technology adoption and Oracle EBS issue resolution across front-end and back-end systems. Collaborated with Incident & Problem Management and engaged with senior management on innovation initiatives. Mentored junior engineers, promoted knowledge sharing, and supported project and team management. Built expertise in data analytics and big data, aligning with a shift toward data-driven solutions.

Associate Lead Analyst · Sysco Labs (Pvt) LtdNov 2020 – Nov 2025 · 5 yrs 1 mo
Senior Consultant · Virtusa, Sri LankaOct 2019 – Nov 2020 · 1 yr 2 mos
Consultant · Virtusa, Sri LankaDec 2017 – Oct 2019 · 1 yr 11 mos
Associate Consultant · Virtusa, Sri LankaMar 2016 – Dec 2017 · 1 yr 10 mos
Software Engineer · Virtusa, Sri LankaApr 2015 – Mar 2016 · 1 yr

Education· 8

MSc in Technology Management · Staffordshire University2014 – 2016
BSc in Management Information · University College Dublin (UCD)2009 – 2012
MSc in Technology Management · Staffordshire University, UK2014 – 2016
BSc in Management Information Systems · University College Dublin, Ireland2009 – 2013

Certifications and awards· 7

ITIL v4 Foundation Certificate2021 – 2025
ITIL v4 Foundation Certificate2024 – 2025
Data Science with Python Certificate2025
ITIL v4 Foundation Certificate2024 – 2025

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