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I am a data analyst with 12+ years of experience supporting global teams at Sysco and Virtusa, turning complex data into actionable insights. I have progressed from Associate Software Engineer to Associate Lead Data Analyst through consistent performance, delivering executive-ready reporting, KPI analysis, and workflow optimization that have improved decision-making and operational efficiency. I enjoy collaborating with cross-functional teams to implement scalable analytics solutions, build impactful dashboards, and mentor colleagues in SQL, Python, and data visualization tools to drive data-driven decisions.…I am a data analyst with 12+ years of experience supporting global teams at Sysco and Virtusa, turning complex data into actionable insights. I have progressed from Associate Software Engineer to Associate Lead Data Analyst through consistent performance, delivering executive-ready reporting, KPI analysis, and workflow optimization that have improved decision-making and operational efficiency. I enjoy collaborating with cross-functional teams to implement scalable analytics solutions, build impactful dashboards, and mentor colleagues in SQL, Python, and data visualization tools to drive data-driven decisions.

Dhanuka Edirisinghe

Data Scientist, AI Engineer, DevOps Developer, +7

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I am a data analyst with 12+ years of experience supporting global teams at Sysco and Virtusa, turning complex data into actionable insights. I have progressed from Associate Software Engineer to Associate Lead Data Analyst through consistent performance, delivering executive-ready reporting, KPI analysis, and workflow optimization that have improved decision-making and operational efficiency. I enjoy collaborating with cross-functional teams to implement scalable analytics solutions, build impactful dashboards, and mentor colleagues in SQL, Python, and data visualization tools to drive data-driven decisions.…I am a data analyst with 12+ years of experience supporting global teams at Sysco and Virtusa, turning complex data into actionable insights. I have progressed from Associate Software Engineer to Associate Lead Data Analyst through consistent performance, delivering executive-ready reporting, KPI analysis, and workflow optimization that have improved decision-making and operational efficiency. I enjoy collaborating with cross-functional teams to implement scalable analytics solutions, build impactful dashboards, and mentor colleagues in SQL, Python, and data visualization tools to drive data-driven decisions.

Available to hire

I am a data analyst with 12+ years of experience supporting global teams at Sysco and Virtusa, turning complex data into actionable insights. I have progressed from Associate Software Engineer to Associate Lead Data Analyst through consistent performance, delivering executive-ready reporting, KPI analysis, and workflow optimization that have improved decision-making and operational efficiency.
I enjoy collaborating with cross-functional teams to implement scalable analytics solutions, build impactful dashboards, and mentor colleagues in SQL, Python, and data visualization tools to drive data-driven decisions.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Beginner

Language

English

Advanced

Sinhala, Sinhalese

Fluent

Work Experience

Associate Lead Analyst at Sysco Labs (Pvt) Ltd

November 1, 2020 - November 5, 2025

Leading BI initiatives and dashboards development using Power BI and ServiceNow; driving IT operations visibility. Mentored team, automated reporting with Power Automate, and supported data-driven decision-making across cross-functional teams.

Senior Consultant at Virtusa (Pvt) Ltd

November 1, 2020 - November 1, 2020

Progressed through six roles, leading technology adoption and Oracle EBS issue resolution across front-end and back-end systems. Collaborated with Incident & Problem Management and engaged with senior management on innovation initiatives. Mentored junior engineers, promoted knowledge sharing, and supported project and team management. Built expertise in data analytics and big data, aligning with a shift toward data-driven solutions.

Associate Lead Data Analyst at Sysco Labs, Sri Lanka

June 1, 2023 - Present

Directed 12+ analytics initiatives using Power BI and advanced DAX, boosting executive reporting efficiency by 30%. Produced ServiceNow Performance Analytics dashboards covering 20+ ITSM KPIs, closing operational gaps by 18%. Implemented dashboard workflow automation via Power Automate, eliminating 25–40 hours/month of manual data handling. Executed large-scale Python analysis on 800k+ incidents and 300k+ catalog tasks, improving forecasting accuracy by 22%.

Senior Incident Analyst at Sysco Labs, Sri Lanka

November 1, 2020 - June 1, 2023

Orchestrated global incident response strategies for 250+ major incidents annually, coordinating with cross-functional teams to minimize impact and ensuring SLA. Facilitated RCA reviews that reduced recurring incidents by 30% through structured problem investigation. Built ServiceNow analytics used by 30+ stakeholders, increasing SLA visibility by 45%.

Senior Consultant at Virtusa, Sri Lanka

October 1, 2019 - November 1, 2020

Supervised Oracle ERP operations across HR, Finance, and Reporting, improving platform stability by 35%. Strengthened incident and problem management processes, reducing high-severity escalations by 20%. Delivered ServiceNow dashboards consumed by leaders in 20+ countries, expanding visibility into global ITSM performance.

Consultant at Virtusa, Sri Lanka

December 1, 2017 - October 1, 2019

Functioned as Team Leadership for Oracle ERP and ServiceNow integrations across 3 global regions. Re-engineered HR and Finance workflows, reducing process delays by 15%. Maintained a 98% SLA compliance rate while resolving over 500 high-impact incidents annually, ensuring minimal disruption to critical business operations across three global regions. Delivered training programs for 50+ global users on Oracle HR and ServiceNow reporting best practices.

Associate Consultant at Virtusa, Sri Lanka

March 1, 2016 - December 1, 2017

Resolved 2,000+ Oracle EBS HR, Expenses, and Finance support incidents annually, leveraging data analysis to identify root causes and implement preventative measures. Developed SQL-based automation that saved 20 hours/week of reporting effort. Coordinated incident, change, and release activities by creating live reports that drove data driven decision making across a 24x7 distributed environment. Guided 4 junior analysts in mastering SQL and data visualization, decreasing data error rates by 20% and freeing up 8 hours per week for senior analysts.

Software Engineer at Virtusa, Sri Lanka

April 1, 2015 - March 1, 2016

Optimized Oracle EBS data extraction processes utilizing SQL tuning to build data pipelines; reduced average query response times by 40% and improved the efficiency of data reporting. Built Oracle BI Publisher reports implemented organization-wide, enhancing accuracy by 30%. Enhanced RCA documentation practices by implementing a streamlined data collection process, resulting in a 10% improvement in data accuracy for root cause analysis and better insights.

Associate Software Engineer at Virtusa, Sri Lanka

July 1, 2013 - April 1, 2015

Facilitated Oracle EBS across 4+ business domains, maintaining 98% SLA attainment. Refactored PL/SQL functions and reports, improving execution speed by 35%. Decreased Oracle EBS incident closure time by 1.5 hours by creating 6 knowledge base articles and automating 2 steps in the resolution process for 20+ daily production incidents.