Available to hire
Certified Data Analyst with over 3 years of experience transforming complex business data into strategic insights that address real business challenges. I have hands-on experience in SQL and Python and BI tools such as Power BI, Tableau and Looker Studio. I design innovative and dynamic dashboards to uncover data trends, spot variances and outliers and answer the “what,” “which,” “why,” “when,” and “where” of your data. I develop front-end data visualizations, establish clear guidelines and automate data gathering setup within the data backend of charts and dashboards.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Language
English
Fluent
German
Intermediate
Work Experience
Data Analyst at TWT Group GmbH
September 1, 2024 - September 1, 2024Developed unified data pipelines and integrated data from multiple sources into a single source of truth, increasing data accuracy and saving 5+ hours per week on manual preprocessing. Automated dashboards with Power BI enabling real-time metrics tracking and enhanced reporting. Defined 120+ KPIs and designed 40+ dashboards for product, sales and marketing teams. Implemented variance detection with alerts. Model optimization and training team members.
Data Analyst (Working Student) at tyntec GmbH
August 1, 2022 - August 1, 2022Analysed product data to identify usage trends and barriers; proposed solutions with product and marketing teams leading to a 20% increase in user adoption. Improved customer engagement by 15% through analysis in GCP and Power BI dashboards. Cross-functional collaboration to embed insights into workflows.
Customer Service Support (WS) at tyntec GmbH
January 1, 2021 - January 1, 2021Data-driven customer insights from Power BI; improved customer retention and satisfaction; improved SLA adherence and reduced customer response time by 20%.
Account Officer at Stanbic IBTC Bank
September 1, 2019 - September 1, 2019Reduced account closures by 25% through portfolio analysis. Maintained 95% customer satisfaction. 100% audit success in KYC, AML, and internal control assessments.
Data Analyst at TWT Group GmbH
February 1, 2023 - September 30, 2024Spearheaded data integration by developing unified data pipelines and integrating data from multiple sources into a single source of truth; increased data accuracy and saved 5+ hours per week on manual preprocessing. Led analytics projects on sales and market trends to respond quickly to product demands, optimize offerings, and improve forecasting accuracy. Defined 120+ KPIs and designed 40+ dashboards for the product, sales and marketing teams. Developed Tableau dashboard hub with dynamic filters by geography enabling real-time regional performance comparisons. Trained team members and mentored 5 interns in analytics tools and data projects.
Data Analyst (Working Student) at tyntec GmbH
February 1, 2021 - August 31, 2022Evaluated product performance, identified usage trends and barriers, and proposed solutions with the product and marketing team that led to a 20% increase in user adoption. Improved customer engagement by 15% through analysis of product data in GCP and building actionable dashboards in Power BI. Partnered with product, sales, marketing, and engineering teams to embed insights into workflows, driving client satisfaction and retention.
Customer Service Support (WS) at tyntec GmbH
December 1, 2019 - January 31, 2021Leveraged Power BI analytics to identify trends in customer feedback and service interactions, leading to improved customer retention and satisfaction. Analyzed customer service metrics and feedback, identifying process inefficiencies and implementing improvements that enhanced SLA adherence and reduced customer response time by 20%.
Account Officer at Stanbic IBTC Bank
January 1, 2016 - September 30, 2019AML data analysis: analyzed clients' accounts, spotting high-risk transactions and raising red flags to the compliance team. Compliance: maintained 100% audit success in KYC, AML, and internal control assessments. Client management: handling complaints and resolving account-related problems.
Education
MSc Digital Transformation (Data and Analytics) at Fachhochschule Dortmund
October 1, 2019 - August 1, 2022BSc Computer Science at University of Benin, Nigeria
October 1, 2010 - November 1, 2015B1 German Language Course at German Language Courses
November 1, 2024 - August 1, 2025B2 German Language Course at German Language Courses
September 1, 2025 - November 5, 2025Digital Transformation (MSc.) (with focus on Data and Analytics) at Fachhochschule Dortmund
October 1, 2019 - August 1, 2022Computer Science (BSc) at University of Benin, Nigeria
October 1, 2010 - November 1, 2015MSc Digital Transformation (Data & Analytics) at Fachhochschule Dortmund
October 1, 2019 - August 31, 2022BSc in Computer Science at University of Benin, Nigeria
October 1, 2010 - November 30, 2015B2 German Language Course at Language Course
September 1, 2025 - December 29, 2025B1 German Language Course at Language Course
November 1, 2024 - August 31, 2025Qualifications
Tableau Certified Data Analyst
January 11, 2030 - June 1, 2026Power BI Certified Data Analyst
January 11, 2030 - December 1, 2025B2 German Language Course
September 1, 2025 - November 5, 2025B1 German Language Course
November 1, 2024 - August 1, 2025Tableau Certified Data Analyst
January 11, 2030 - June 1, 2026Power BI Certified Data Analyst
January 11, 2030 - December 1, 2025Tableau Certified Data Analyst
January 11, 2030 - June 1, 2026Power BI Certified Data Analyst
January 11, 2030 - December 1, 2025Industry Experience
Software & Internet, Professional Services, Financial Services, Media & Entertainment, Education, Telecommunications
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