Available to hire
I am an aspiring Social Media Manager and Graphic Designer with a solid background in data analysis and customer support. I thrive on crafting engaging content and developing strategies that foster meaningful connections between brands and their audiences. My passion for branding and digital storytelling drives me to continuously learn and utilize creative tools that support business growth.
Work Experience
Team Leader — BPO (Healthcare Account) at Sagility
January 1, 2025 - January 1, 2025Supervised and coached agents. Managed escalated concerns. Ensured performance targets were met.
Customer Service Representative — BPO (Healthcare Account) at Sagility
January 1, 2023 - January 1, 2023Handled inbound calls and inquiries. Assisted members with insurance and claims concerns.
Data Analyst at Savant Technologies
January 1, 2021 - January 1, 2021Analyzed business data to create insights and reports. Assisted internal teams in optimizing processes and decisions. Supported workflow automation and documentation.
Education
Bachelor of Science in Information Technology at West Visayas State University
January 1, 2009 - January 1, 2013Qualifications
Industry Experience
Healthcare
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