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Hi, I’m Baiza Banday. I’m a highly motivated technical support professional with over 3 years of experience helping customers resolve hardware and software issues across Apple ecosystems. I thrive on diagnosing problems quickly, maintaining strong product knowledge, and delivering friendly, effective support. I recently completed a Master of Technology in Electronics & Communication at the University of Kashmir and have worked with Transcom and HP, focusing on onboarding new teammates, optimizing workflows, and enhancing documentation. I’m looking to transition into technology system design with a strong emphasis on customer experience and operational efficiency.…Hi, I’m Baiza Banday. I’m a highly motivated technical support professional with over 3 years of experience helping customers resolve hardware and software issues across Apple ecosystems. I thrive on diagnosing problems quickly, maintaining strong product knowledge, and delivering friendly, effective support. I recently completed a Master of Technology in Electronics & Communication at the University of Kashmir and have worked with Transcom and HP, focusing on onboarding new teammates, optimizing workflows, and enhancing documentation. I’m looking to transition into technology system design with a strong emphasis on customer experience and operational efficiency.

Baiza Banday

App Developer, Web Designer, Front-End Developer, +2

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Hi, I’m Baiza Banday. I’m a highly motivated technical support professional with over 3 years of experience helping customers resolve hardware and software issues across Apple ecosystems. I thrive on diagnosing problems quickly, maintaining strong product knowledge, and delivering friendly, effective support. I recently completed a Master of Technology in Electronics & Communication at the University of Kashmir and have worked with Transcom and HP, focusing on onboarding new teammates, optimizing workflows, and enhancing documentation. I’m looking to transition into technology system design with a strong emphasis on customer experience and operational efficiency.…Hi, I’m Baiza Banday. I’m a highly motivated technical support professional with over 3 years of experience helping customers resolve hardware and software issues across Apple ecosystems. I thrive on diagnosing problems quickly, maintaining strong product knowledge, and delivering friendly, effective support. I recently completed a Master of Technology in Electronics & Communication at the University of Kashmir and have worked with Transcom and HP, focusing on onboarding new teammates, optimizing workflows, and enhancing documentation. I’m looking to transition into technology system design with a strong emphasis on customer experience and operational efficiency.

Available to hire

Hi, I’m Baiza Banday. I’m a highly motivated technical support professional with over 3 years of experience helping customers resolve hardware and software issues across Apple ecosystems. I thrive on diagnosing problems quickly, maintaining strong product knowledge, and delivering friendly, effective support.

I recently completed a Master of Technology in Electronics & Communication at the University of Kashmir and have worked with Transcom and HP, focusing on onboarding new teammates, optimizing workflows, and enhancing documentation. I’m looking to transition into technology system design with a strong emphasis on customer experience and operational efficiency.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Work Experience

Routing Analyst at Hewlett Packard

January 1, 2024 - January 1, 2024

Managed dispatch and routing procedures for technical documentation and customer communications, provided IT consulting to clients for hardware issues, and contributed to process improvements and vendor coordination.

Technical Support Advisor at Transcom WorldWide

January 1, 2024 - November 5, 2025

Provided technical support for Apple products, maintained high product knowledge across Apple ecosystems, and contributed to onboarding sessions for new team members. Documented troubleshooting steps in CRM, helped enhance delivery workflows using system software, and supported onboarding and operational procedures.