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Artificial/Machine Learning Specialist. Detail-oriented and results-driven professional with nearly three years of experience supporting AI/ML model development, annotation, and trust & safety review for a Fortune Tech 10 client. Skilled in evaluating and refining conversational AI outputs, ensuring compliance with safety and ethical guidelines, and enhancing user experience through accurate data labeling and feedback. Proficient in organizing, analyzing, and synthesizing large volumes of data using Excel, Word, PowerPoint, and other digital tools. Known for accuracy, adaptability, and process improvement, with a proven ability to learn new guidelines quickly and consistently meet productivity and quality targets. Strong communicator with a background in data entry, technical support, and system analysis, bringing both technical expertise and user-focused insight to AI and data-driven projects.…Artificial/Machine Learning Specialist. Detail-oriented and results-driven professional with nearly three years of experience supporting AI/ML model development, annotation, and trust & safety review for a Fortune Tech 10 client. Skilled in evaluating and refining conversational AI outputs, ensuring compliance with safety and ethical guidelines, and enhancing user experience through accurate data labeling and feedback. Proficient in organizing, analyzing, and synthesizing large volumes of data using Excel, Word, PowerPoint, and other digital tools. Known for accuracy, adaptability, and process improvement, with a proven ability to learn new guidelines quickly and consistently meet productivity and quality targets. Strong communicator with a background in data entry, technical support, and system analysis, bringing both technical expertise and user-focused insight to AI and data-driven projects.

Ashley Everette

Data Scientist, Data Analyst, AI Engineer, +2

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Artificial/Machine Learning Specialist. Detail-oriented and results-driven professional with nearly three years of experience supporting AI/ML model development, annotation, and trust & safety review for a Fortune Tech 10 client. Skilled in evaluating and refining conversational AI outputs, ensuring compliance with safety and ethical guidelines, and enhancing user experience through accurate data labeling and feedback. Proficient in organizing, analyzing, and synthesizing large volumes of data using Excel, Word, PowerPoint, and other digital tools. Known for accuracy, adaptability, and process improvement, with a proven ability to learn new guidelines quickly and consistently meet productivity and quality targets. Strong communicator with a background in data entry, technical support, and system analysis, bringing both technical expertise and user-focused insight to AI and data-driven projects.…Artificial/Machine Learning Specialist. Detail-oriented and results-driven professional with nearly three years of experience supporting AI/ML model development, annotation, and trust & safety review for a Fortune Tech 10 client. Skilled in evaluating and refining conversational AI outputs, ensuring compliance with safety and ethical guidelines, and enhancing user experience through accurate data labeling and feedback. Proficient in organizing, analyzing, and synthesizing large volumes of data using Excel, Word, PowerPoint, and other digital tools. Known for accuracy, adaptability, and process improvement, with a proven ability to learn new guidelines quickly and consistently meet productivity and quality targets. Strong communicator with a background in data entry, technical support, and system analysis, bringing both technical expertise and user-focused insight to AI and data-driven projects.

Available to hire

Artificial/Machine Learning Specialist. Detail-oriented and results-driven professional with nearly three years of experience supporting AI/ML model development, annotation, and trust & safety review for a Fortune Tech 10 client. Skilled in evaluating and refining conversational AI outputs, ensuring compliance with safety and ethical guidelines, and enhancing user experience through accurate data labeling and feedback.

Proficient in organizing, analyzing, and synthesizing large volumes of data using Excel, Word, PowerPoint, and other digital tools. Known for accuracy, adaptability, and process improvement, with a proven ability to learn new guidelines quickly and consistently meet productivity and quality targets. Strong communicator with a background in data entry, technical support, and system analysis, bringing both technical expertise and user-focused insight to AI and data-driven projects.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

AI/ML Data Analyst at GlobalLogic

October 1, 2025 - October 1, 2025

Remote role supporting a Fortune Tech 10 company in research, AI/ML development, and NLP, focusing on accuracy, safety, and timeliness of AI data feeds and outputs. Evaluates conversational AI intents, recommends improvements, and addresses issues to minimize user friction and boost client satisfaction. Interprets customer feedback for project forums, monitors satisfaction metrics, and helps drive initiatives to improve AI performance.

Technical Customer Service Advisor at Anthology - Blackboard, Inc.

October 1, 2022 - October 1, 2022

Resolved end-user inquiries via live chat, researched account activity, and provided complete and accurate information. Assisted management with special projects, installed and troubleshooted computers, printers, and peripheral equipment, performed remote troubleshooting, followed outlined problem-solving processes, and used the knowledge base.

Junior Computer Systems Analyst at NCI Information Systems

June 1, 2021 - June 1, 2021

Prepared descriptions of user needs, executed program functions, and assisted with developing and modifying computer capabilities. Tested, maintained, and monitored programs and systems, including overseeing installation of programs and systems. Provided active support regarding design procedures, test procedures, and quality standards.

Ford Digital Communication Specialist at Percepta

March 1, 2021 - March 1, 2021

Participated in coaching, mentoring, and training to improve personal skills and performance results. Manipulated various systems to provide prompt, courteous, and accurate information via instant messaging. Assisted customers with SYNC system usage, and drove process improvements by identifying best practices for the team.

Junior Customer Success Billing Representative at Genesis Digital

September 1, 2018 - September 1, 2018

Opened and maintained customer accounts, resolved product or service problems by clarifying complaints, determining causes, and explaining solutions; processed billing questions and discrepancies, and issued credit memos when necessary.

Apple Online Support Agent at GC Services, Inc.

January 1, 2018 - January 1, 2018

Maintained client customer service values via chat, addressed canceled orders, payment issues, and fraud flags, and explained warranties. Resolved issues by returning merchandise, processing refunds, and adjusting payments; described Apple products in detail to customers.

Customer Service Representative at Skybridge Americas, Inc.

May 1, 2017 - May 1, 2017

Responded to inquiries and resolved complaints, investigated and resolved service issues, and described product features, answering questions on price, features, and services.

Junior Business Analyst at Bank of America Merrill Lynch

July 1, 2015 - July 1, 2015

Supported cash management and FX operations, analyzed spreadsheets for transfer eligibility, resolved valuation/trade discrepancies with technology support and clients, and contributed to projects ensuring timely trade confirmations.

CVS Caremark Help Desk Agent at Optum

March 1, 2015 - March 1, 2015

Coordinated and processed patient medication orders, verified insurance benefits, resolved adjudicated prescription claims, determined prior authorization or overrides, and resolved accounts receivable or clinical issues.