Available to hire
I am adaptable and empathetic with 10+ years’ experience across administration, client services, and community support. I am skilled in communication and stakeholder engagement, with proven ability to balance client needs with organisational objectives.
I’ve delivered crisis support, and supported community wellbeing through hands-on care, volunteering, and ongoing study in Social Work.
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Operations Assistant at Helen Cheng
January 1, 2014 - November 5, 2025Intake Worker at Capital Region Community Services Ltd (CRCS)
January 1, 2025 - January 1, 2025Support Worker at Capital Region Community Services Ltd (CRCS)
January 1, 2025 - January 1, 2025Crisis Supporter at Lifeline ACT
December 31, 2023 - December 31, 2023Delivered crisis intervention and emotional support through phone counselling and referrals.
Volunteer at This Is My Brave Australia Inc.
December 31, 2023 - December 31, 2023Promoted mental health and homelessness awareness through outreach and storytelling events.
Facilitator at Libraries ACT
December 31, 2023 - December 31, 2023Led English Conversation Classes to support community inclusion and language development.
Sorter at Roundabout Canberra
January 1, 2025 - November 5, 2025Processed and organised donated goods for families in crisis.
Volunteer at Lifeline ACT Bookfair
December 31, 2024 - December 31, 2024Supported event operations and fundraising initiatives.
Administrative Assistant at ECE Defense Programs
December 31, 2023 - December 31, 2023Provided admin support to enhance program delivery.
Education
Bachelor of Social Work at University of New England
January 1, 2022 - November 5, 2025Certificate III in Individual Support (Disability) at Canberra Institute of Technology
January 1, 2021 - December 31, 2022Bachelor of Arts at University of Canberra, ACT
January 1, 2009 - December 31, 2011Qualifications
Supporting Clients through Family Court – AASW
January 1, 2024 - November 5, 2025LGBTIQA+ Foundations – Meridian ACT
January 1, 2024 - November 5, 2025Understanding Dementia – Dementia Australia
January 1, 2024 - November 5, 2025First Aid & CPR – Canberra First Aid
January 1, 2024 - November 5, 2025DV-alert Foundations – Lifeline Australia
January 1, 2024 - November 5, 2025CHCSS00113 Crisis Support Skill Set – Lifeline Australia
January 1, 2023 - November 5, 2025Mental Health First Aid – MHFA Australia
January 1, 2022 - November 5, 2025Crisis Support Workplace Training – Lifeline ACT
January 1, 2022 - November 5, 2025Industry Experience
Non-Profit Organization, Healthcare, Education, Professional Services, Government
Experience Level
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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