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I'm a highly motivated and enthusiastic graduate with a strong aptitude for learning and adapting in fast-paced, deadline-driven environments. I hold CompTIA Data+ certification and have a foundational understanding of data analytics, data governance, and business intelligence principles. I excel at delivering results under pressure while maintaining quality and efficiency. I bring strengths in customer service excellence, effective communication, and emerging leadership capabilities, with a focus on continuous development and team collaboration.…I'm a highly motivated and enthusiastic graduate with a strong aptitude for learning and adapting in fast-paced, deadline-driven environments. I hold CompTIA Data+ certification and have a foundational understanding of data analytics, data governance, and business intelligence principles. I excel at delivering results under pressure while maintaining quality and efficiency. I bring strengths in customer service excellence, effective communication, and emerging leadership capabilities, with a focus on continuous development and team collaboration.

Blessing Ogedegbe

Data Scientist, Data Analyst, Web Developer, +1

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I'm a highly motivated and enthusiastic graduate with a strong aptitude for learning and adapting in fast-paced, deadline-driven environments. I hold CompTIA Data+ certification and have a foundational understanding of data analytics, data governance, and business intelligence principles. I excel at delivering results under pressure while maintaining quality and efficiency. I bring strengths in customer service excellence, effective communication, and emerging leadership capabilities, with a focus on continuous development and team collaboration.…I'm a highly motivated and enthusiastic graduate with a strong aptitude for learning and adapting in fast-paced, deadline-driven environments. I hold CompTIA Data+ certification and have a foundational understanding of data analytics, data governance, and business intelligence principles. I excel at delivering results under pressure while maintaining quality and efficiency. I bring strengths in customer service excellence, effective communication, and emerging leadership capabilities, with a focus on continuous development and team collaboration.

Available to hire

I’m a highly motivated and enthusiastic graduate with a strong aptitude for learning and adapting in fast-paced, deadline-driven environments. I hold CompTIA Data+ certification and have a foundational understanding of data analytics, data governance, and business intelligence principles.

I excel at delivering results under pressure while maintaining quality and efficiency. I bring strengths in customer service excellence, effective communication, and emerging leadership capabilities, with a focus on continuous development and team collaboration.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Volunteer at Scottish Tech Army

January 1, 2025 - November 5, 2025

Collect, organize, and maintain accurate data from the charity organization’s programs and initiatives; clean, validate, and analyze datasets using statistical methods and data mining techniques to identify key trends, patterns, and performance indicators. Develop clear and visually engaging reports, presentations, and dashboards to communicate analytical findings and actionable insights to both technical and non-technical audiences. Collaborate closely with volunteers, staff, and stakeholders to understand organizational objectives, support research projects, and provide data-driven recommendations for strategic decision-making.

Web Administrator at Lloyds Banking Group

June 1, 2024 - June 1, 2024

Handled customer queries through multiple channels, took ownership of issues to resolve at first contact whenever possible, and escalated more complex cases to ensure timely and satisfactory resolutions. Maintained professional, trust-based relationships with customers, managed sensitive data in line with FSA regulations and internal policies, and interpreted data insights to support decision-making and service delivery improvements.

Customer Service Administrator at Lloyds Banking Group

April 1, 2023 - April 1, 2023

Responded to customer enquiries via phone and email, ensured timely and accurate communication, coordinated with internal departments to resolve issues efficiently, and built professional relationships that consistently exceeded expectations. Handled customer data in compliance with FSA regulations and internal policies, and interpreted data and feedback to inform service improvements.

Customer Service Representative at Arvato

June 1, 2022 - June 1, 2022

Handled a high volume of inbound calls regarding the Scotland Census, conducted outbound follow-ups, guided customers through the online census, performed telephone data capture, and maintained accurate records. Resolved complex queries and escalated sensitive issues as appropriate.

Customer Service Advisor at Natwest Group

February 1, 2022 - February 1, 2022

Managed high volumes of inbound calls, resolving personal and business account enquiries with a focus on first-contact resolution and accuracy. Collaborated with Fraud Prevention and Digital Banking to resolve complex issues and promote digital platform adoption. Handled high-risk and vulnerable cases with professionalism.

Telephone Researcher (Contact Handler) at Natwest Group

October 1, 2021 - October 1, 2021

Handled a high volume of inbound and outbound public calls, accurately recording personal details and ensuring compliance with official procedures. Provided clear, empathetic support, rescheduled appointments as needed, and escalated complex or sensitive cases to appropriate health board contacts while maintaining data accuracy.