Available to hire
I am a creative and organized professional with an entrepreneurial spirit, bringing over ten years of experience across administrative functions, processes and operations, projects, and product development. I excel at building strong relationships, optimizing customer experience, and collaborating with cross-functional teams to drive growth in LATAM markets.
Experience Level
Language
Spanish; Castilian
Fluent
English
Advanced
French
Beginner
Work Experience
Inside Sales & Office Manager at ISS – Intelligent Security System (US Company)
January 1, 2025 - January 1, 2025Support the sales team in the LATAM region; manage CRM, invoicing and reporting; maintain relationships with internal and external stakeholders.
Customer Success Manager at Vesta (US Company)
January 1, 2021 - January 1, 2021Build and maintain relationships with accounts in Mexico, Argentina and Colombia; deliver onboarding training and support; collaborate with sales for customer support and retention.
Operational Analyst & Product Specialist at CredibanCo (Colombian Company)
January 1, 2018 - January 1, 2018Develop, manage and provide operational support for products; monitor roadmap and business model; support sales activities; design customer service model and process documentation.
Operational Analyst at Everis BPO (Multinational)
January 1, 2015 - January 1, 2015Operational support on various projects across Colombia, Panama and Costa Rica; process documentation and management; process improvement; data analysis and reporting.
Administrative Assistant / Team Leader at Artevisión (Colombian Company)
January 1, 2010 - January 1, 2010Handled calls, customer service, document control; invoicing and payments; staff management; designed and followed work schedules and client appointments.
Administrative Assistant / Team Leader at Artevisión (Colombian Company)
January 1, 2013 - January 1, 2013Handled calls, customer service, document control; invoicing and payments; staff management; designed and followed work schedules and client appointments.
Education
Master of Marketing Management at ESIC Business & Marketing School (Spain) / Universidad CESA Bogota D.C. Colombia (Double Degree)
January 1, 2020 - January 1, 2022Administración de Empresas at Universidad Colegio Mayor de Cundinamarca
January 1, 2011 - January 1, 2016Especialización en Gestión de Proyectos at Universidad Minuto de Dios
January 1, 2013 - January 1, 2013Qualifications
Barista Certification
January 1, 2025 - November 6, 2025Industry Experience
Professional Services, Software & Internet, Media & Entertainment, Education
Experience Level
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