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Hi, I’m Sabrina Zhang. I’m a data-driven leader who loves turning complex data into clear, actionable insights. As Team Lead for the Data & AI team at Wicrecend, I manage a 37-person engineering group, optimize backend systems, and create dashboards that drive strategic decisions and improve customer satisfaction. My toolkit spans SQL, Power BI, Tableau, Python, and Azure, plus UI/UX design with Figma to present compelling visuals. I’m passionate about mentoring engineers, streamlining operations, and partnering with stakeholders to deliver measurable business value.…Hi, I’m Sabrina Zhang. I’m a data-driven leader who loves turning complex data into clear, actionable insights. As Team Lead for the Data & AI team at Wicrecend, I manage a 37-person engineering group, optimize backend systems, and create dashboards that drive strategic decisions and improve customer satisfaction. My toolkit spans SQL, Power BI, Tableau, Python, and Azure, plus UI/UX design with Figma to present compelling visuals. I’m passionate about mentoring engineers, streamlining operations, and partnering with stakeholders to deliver measurable business value.

Sabrina Zhang 张宇君

Data Analyst, Data Scientist, Project Manager, +2

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Hi, I’m Sabrina Zhang. I’m a data-driven leader who loves turning complex data into clear, actionable insights. As Team Lead for the Data & AI team at Wicrecend, I manage a 37-person engineering group, optimize backend systems, and create dashboards that drive strategic decisions and improve customer satisfaction. My toolkit spans SQL, Power BI, Tableau, Python, and Azure, plus UI/UX design with Figma to present compelling visuals. I’m passionate about mentoring engineers, streamlining operations, and partnering with stakeholders to deliver measurable business value.…Hi, I’m Sabrina Zhang. I’m a data-driven leader who loves turning complex data into clear, actionable insights. As Team Lead for the Data & AI team at Wicrecend, I manage a 37-person engineering group, optimize backend systems, and create dashboards that drive strategic decisions and improve customer satisfaction. My toolkit spans SQL, Power BI, Tableau, Python, and Azure, plus UI/UX design with Figma to present compelling visuals. I’m passionate about mentoring engineers, streamlining operations, and partnering with stakeholders to deliver measurable business value.

Available to hire

Hi, I’m Sabrina Zhang. I’m a data-driven leader who loves turning complex data into clear, actionable insights. As Team Lead for the Data & AI team at Wicrecend, I manage a 37-person engineering group, optimize backend systems, and create dashboards that drive strategic decisions and improve customer satisfaction.

My toolkit spans SQL, Power BI, Tableau, Python, and Azure, plus UI/UX design with Figma to present compelling visuals. I’m passionate about mentoring engineers, streamlining operations, and partnering with stakeholders to deliver measurable business value.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Advanced

Work Experience

Team Lead – Data & AI team at Wicrecend (China) Company Limited

August 1, 2025 - August 1, 2025

Led a team of 37 engineers across SQL and BI functions, handling 15,000+ annual support tickets and ensuring backend systems and BI dashboards meet performance SLAs. Implemented process improvements that boosted survey response rates by 19.89% and increased customer satisfaction scores from 4.70 to 4.89 (+3%). Designed and deployed Power BI dashboards to track ticket resolution trends, team KPIs, and customer satisfaction metrics, enabling data-driven decision-making and executive reporting. Automated recurring analysis of support trends using Python scripts, reducing manual reporting and improving operational insight accuracy. Established SOPs and developed troubleshooting frameworks; conducted cross-training sessions to upskill engineers in SQL and BI workflows. Managed recruitment, coaching, and performance reviews, strengthening team capabilities in backend troubleshooting and BI reporting.

Technical Support Engineer – Data Platform at Wicrecend (China) Company Limited

July 1, 2022 - July 1, 2022

Resolved urgent, high-impact SQL Server cases (Premier A and Premier Plus), providing break-fix support, proactive advisory, and onsite services to DBAs, developers, and IT engineers. Delivered solutions for on-premise and Azure VM environments, including SQL AG, FCI, T-SQL troubleshooting, and performance tuning. Provided professional consulting on SQL and related technologies (Windows Cluster, OS, network), bridging communication between technical and non-technical stakeholders. Developed Power BI reports to monitor support case trends, resource allocation, and SLA compliance, improving visibility and operational planning. Designed and implemented technical onboarding programs, including evaluation frameworks for new hires.

Senior Operational Analyst – Wealth Management & Investment Banking at UBS (CAIP), Singapore & Shanghai

December 1, 2018 - December 1, 2018

Managed an 8-member team handling Corporate Actions and Income Processing (CAIP) events (equities, fixed income, DRIP, stock splits/mergers, proxy voting). Extracted and reconciled financial data using SQL queries to support reporting and event reconciliation. Resolved client complaints and urgent escalations by coordinating with custodians and internal teams, ensuring high service quality. Streamlined procedures and advised on system upgrades. Contributed to the Wuxi Business Solution Center project, transferring operations from Singapore to Shanghai through knowledge transfer and training.