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I am a dedicated and adaptable professional with excellent communication skills, a strong technical aptitude and problem-solving abilities. I am seeking a customer service role within a call centre where I can apply and further develop my skills. I have experience working calmly under pressure in a fast-paced call centre, handling a high volume of inbound calls with a friendly and attentive approach. I am a quick learner who can pick up new skills rapidly, meet or exceed targets, and handle customer complaints professionally and patiently. I am organized, adaptable to change, and work well as part of a team.…I am a dedicated and adaptable professional with excellent communication skills, a strong technical aptitude and problem-solving abilities. I am seeking a customer service role within a call centre where I can apply and further develop my skills. I have experience working calmly under pressure in a fast-paced call centre, handling a high volume of inbound calls with a friendly and attentive approach. I am a quick learner who can pick up new skills rapidly, meet or exceed targets, and handle customer complaints professionally and patiently. I am organized, adaptable to change, and work well as part of a team.

Eyuel Sentayehu

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I am a dedicated and adaptable professional with excellent communication skills, a strong technical aptitude and problem-solving abilities. I am seeking a customer service role within a call centre where I can apply and further develop my skills. I have experience working calmly under pressure in a fast-paced call centre, handling a high volume of inbound calls with a friendly and attentive approach. I am a quick learner who can pick up new skills rapidly, meet or exceed targets, and handle customer complaints professionally and patiently. I am organized, adaptable to change, and work well as part of a team.…I am a dedicated and adaptable professional with excellent communication skills, a strong technical aptitude and problem-solving abilities. I am seeking a customer service role within a call centre where I can apply and further develop my skills. I have experience working calmly under pressure in a fast-paced call centre, handling a high volume of inbound calls with a friendly and attentive approach. I am a quick learner who can pick up new skills rapidly, meet or exceed targets, and handle customer complaints professionally and patiently. I am organized, adaptable to change, and work well as part of a team.

Available to hire

I am a dedicated and adaptable professional with excellent communication skills, a strong technical aptitude and problem-solving abilities. I am seeking a customer service role within a call centre where I can apply and further develop my skills.

I have experience working calmly under pressure in a fast-paced call centre, handling a high volume of inbound calls with a friendly and attentive approach. I am a quick learner who can pick up new skills rapidly, meet or exceed targets, and handle customer complaints professionally and patiently. I am organized, adaptable to change, and work well as part of a team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Warehouse Associate at Amazon

January 1, 2025 - January 1, 2025

Successfully worked within a team in a fast-paced warehouse to move and store stock ready for picking and packing. Worked calmly under pressure during peak times and adapted positively to business needs, working additional shifts including nightshifts. Consistently met and exceeded productivity targets, keeping myself organised and focused. Managed inventory with precision, ensuring accurate stock levels and timely updates. Worked in line with health and safety policies, ensuring the working area was free from hazards. Confidently used technology and computer systems to process and store incoming inventory. Collaborated effectively with team members to optimise workflow and maintain operational efficiency.

Call Centre Agent at Concentrix

October 1, 2024 - October 1, 2024

Efficiently handled a high volume of inbound calls in a fast-paced call centre, providing welcoming and friendly customer service. Successfully worked under pressure when handling customer complaints and dealing with enquiries using my initiative. Provided technical support and maintained a positive and empathetic attitude to ensure high customer satisfaction. Successfully worked towards sales targets and kept myself organised and focused. Accurately and efficiently input customer data into the CRM system with precision. Worked a variety of shifts to meet business needs, demonstrating flexibility and adaptability.