Available to hire
I’m Sylvia Mulongo, a digital marketing and social media enthusiast with hands-on experience from Shujaaz Inc, where I managed social platforms and engaged youth audiences.
I also worked as a customer service assistant at PAF Empire, strengthening my communication and problem-solving skills. I run my own YouTube channel, creating and editing content, which has improved my creativity and audience understanding. I’m now seeking opportunities in digital marketing or social media management.
Experience Level
Language
English
Fluent
Swahili
Fluent
German
Beginner
Work Experience
Customer Service Assistant at PAF Empire
May 1, 2024 - July 31, 2025Client support and inquiry management: Respond to clients' inquiries promptly and address their concerns effectively. Issue resolution: Proactively identify and resolve client issues to ensure smooth service delivery and satisfaction. Order coordination: Collaborate with production team to ensure timely and accurate fulfillment of client orders.
Customer Service Assistant at Empire Kenya
May 1, 2024 - November 16, 2025Client support and inquiry management; maintain positive relationships to enhance customer satisfaction and loyalty; coordinate with production to ensure timely and accurate fulfilment of client orders; manage customer expectations by delivering high-quality service; proactively identify and resolve client issues to ensure smooth service delivery.
SMS Associate Intern at Shujaaz Inc
March 1, 2023 - October 31, 2023Youth engagement: Interact daily with youth across various social media platforms to foster meaningful connections. Social media management: Gained practical experience in managing and moderating social media platforms. Communications enhancement: Develop strong communication skills through consistent online interactions.
Chat Moderator at Cloud workers
October 1, 2022 - February 28, 2023Client Engagement: Actively interact with clients to keep conversations flowing and engaging. Communication Development: Strengthen communication skills through continuous interaction with a diverse audience. Relationship Management: Foster and maintain positive relationships with clients through effective communication.
Accounts Intern at Webuye County Hospital
July 1, 2022 - July 1, 2022Sales revenue preparation; manage payment vouchers; record vote book commitments; post cash books to support accurate financial tracking.
Enumerator at Kenya National Bureau of Statistics
July 1, 2022 - July 1, 2022Conducted surveys and gathered accurate demographic data from households in Webuye West Constituency. Data management: organized and maintained collected data to ensure accuracy and reliability for analysis. Digital literacy: utilized digital tools and technologies effectively during enumeration to enable efficient data entry and reporting.
Education
Bachelor of Arts in English Literature and Culture with American Studies at Johannes Gutenberg Universität, Mainz, Germany
October 1, 2025 - December 2, 2025Bachelor of Commerce, Accounting at University of Eldoret, Eldoret, Kenya
September 1, 2018 - November 1, 2022Kenya Certificate of Secondary Education at Ndivisi Girls High School, Bungoma, Kenya
February 1, 2013 - November 1, 2017Bachelor of Arts , English Literature and Culture with American Studies at Johannes Gutenberg Universität, Mainz, Germany
October 1, 2025 - December 2, 2025Bachelor of Commerce, Accounting at University of Eldoret, Eldoret, Kenya
September 1, 2018 - November 1, 2022Kenya Certificate of Secondary Education at Ndivisi Girls High School, Bungoma, Kenya
February 1, 2013 - November 1, 2017Qualifications
Bachelor of Commerce - Accounting
January 1, 2018 - January 1, 2022Bachelor of Commerce - Accounting
January 11, 2030 - November 16, 2025Industry Experience
Media & Entertainment, Professional Services, Software & Internet, Education
Experience Level
Hire a Social Media Manager
We have the best social media manager experts on Twine. Hire a social media manager today.