Petar Valchev

Managed a 22-34 member international moderation/support team; achieved 95%+ accuracy, CSAT > 85%, and low turnover. Created onboarding for 40+ hires, professional development programs, conflict resolution processes, and VR innovation projects.

Delivered 30+ AI chatbots in direct partnerships, enabling 24/7 qualification, bookings, and increased sales. Led end-to-end events including partnerships, promotions, logistics, registrations, communications, negotiations, landing pages, and chatbots. Created social presence strategies and post templates; provided ROI-focused tool selections and rollout plans for 50+ SMEs.

Team Leadership: Managed international teams (India, Pakistan, Poland, China, Korea) and collaborated with local leadership in UAE and Jordan to achieve project milestones across solar initiatives.