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I'm Somaia Tolba, a recent graduate with a Bachelor in Economics and Business Administration, specializing in supply chain and digital marketing. I thrive under pressure, enjoy solving problems with an analytical mindset, and I bring a reliable, detail-focused approach to every task. During internships at Air Liquide and DB Schenker, I sharpened my customer-service and logistics skills, learned to coordinate across sales, logistics, and IT, and delivered accurate order processing with high SLA adherence. I'm eager to contribute my energy, curiosity, and cross-functional experience to a forward-looking team.…I'm Somaia Tolba, a recent graduate with a Bachelor in Economics and Business Administration, specializing in supply chain and digital marketing. I thrive under pressure, enjoy solving problems with an analytical mindset, and I bring a reliable, detail-focused approach to every task. During internships at Air Liquide and DB Schenker, I sharpened my customer-service and logistics skills, learned to coordinate across sales, logistics, and IT, and delivered accurate order processing with high SLA adherence. I'm eager to contribute my energy, curiosity, and cross-functional experience to a forward-looking team.

Somaia Tolba

Graphic Designer, Brand Designer, Web Designer, +2

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I'm Somaia Tolba, a recent graduate with a Bachelor in Economics and Business Administration, specializing in supply chain and digital marketing. I thrive under pressure, enjoy solving problems with an analytical mindset, and I bring a reliable, detail-focused approach to every task. During internships at Air Liquide and DB Schenker, I sharpened my customer-service and logistics skills, learned to coordinate across sales, logistics, and IT, and delivered accurate order processing with high SLA adherence. I'm eager to contribute my energy, curiosity, and cross-functional experience to a forward-looking team.…I'm Somaia Tolba, a recent graduate with a Bachelor in Economics and Business Administration, specializing in supply chain and digital marketing. I thrive under pressure, enjoy solving problems with an analytical mindset, and I bring a reliable, detail-focused approach to every task. During internships at Air Liquide and DB Schenker, I sharpened my customer-service and logistics skills, learned to coordinate across sales, logistics, and IT, and delivered accurate order processing with high SLA adherence. I'm eager to contribute my energy, curiosity, and cross-functional experience to a forward-looking team.

Available to hire

I’m Somaia Tolba, a recent graduate with a Bachelor in Economics and Business Administration, specializing in supply chain and digital marketing. I thrive under pressure, enjoy solving problems with an analytical mindset, and I bring a reliable, detail-focused approach to every task.

During internships at Air Liquide and DB Schenker, I sharpened my customer-service and logistics skills, learned to coordinate across sales, logistics, and IT, and delivered accurate order processing with high SLA adherence. I’m eager to contribute my energy, curiosity, and cross-functional experience to a forward-looking team.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Arabic

Fluent

German

Beginner

English

Fluent

French

Beginner

Work Experience

Order Management Specialist Intern at Air Liquide Cairo

June 1, 2025 - June 1, 2025

Marketing & CRM support: Responded to customer inquiries, documented and escalated feedback to sales, logistics and relevant departments; conducted follow-ups to ensure complaints were resolved and accounts remained open. Managed multi-channel communications (WhatsApp, email, mobile, hotline) and processed orders in the CX Order Management system; ensured order accuracy, monitored consumption, and coordinated with customers, logistics and sales to optimize the plan and minimize returns or emergency orders. Delivered delivery confirmations and aimed for SLA-compliant, superior customer experiences.

Customer Service at German University in Cairo

April 1, 2025 - April 1, 2025

Maintained a positive attitude while handling clients through the call center, providing options and solutions to address inquiries and issues in a timely and professional manner.

Intern at DB Schenker

July 1, 2023 - July 1, 2023

Rotational internship across Ocean, Land, Air, Contract Logistics and Global Projects; produced SOPs, portfolios, presentations and Excel files; gained exposure to multiple departments and sites including Al Adabeya Port, October Dry Port, and four warehouses.