Hi, I’m Flávia Santos, a Lisbon-based Advanced Analysis Specialist at Kantar with a passion for turning data into actionable insights. I script and program surveys for multiple countries (Latin America using TIVIAN, MEA region using QMob), advise on survey structure and logic, validate data, and prepare results for analysis in SPSS. I enjoy collaborating with cross-functional teams to ensure high-quality data delivery and solid survey performance across markets. Before joining Kantar, I worked in treasury and financial operations at Fnac Portugal and at Autónoma University in Lisbon, where I managed cash flow analyses, monthly reports, and student fee balances. I’m skilled at extracting accurate data, maintaining data integrity, and communicating findings in clear, practical terms. I’m motivated by data-driven decision making and continuous process improvement, all while keeping a user-centered, service-minded approach.

FLÁVIA SANTOS

Hi, I’m Flávia Santos, a Lisbon-based Advanced Analysis Specialist at Kantar with a passion for turning data into actionable insights. I script and program surveys for multiple countries (Latin America using TIVIAN, MEA region using QMob), advise on survey structure and logic, validate data, and prepare results for analysis in SPSS. I enjoy collaborating with cross-functional teams to ensure high-quality data delivery and solid survey performance across markets. Before joining Kantar, I worked in treasury and financial operations at Fnac Portugal and at Autónoma University in Lisbon, where I managed cash flow analyses, monthly reports, and student fee balances. I’m skilled at extracting accurate data, maintaining data integrity, and communicating findings in clear, practical terms. I’m motivated by data-driven decision making and continuous process improvement, all while keeping a user-centered, service-minded approach.

Available to hire

Hi, I’m Flávia Santos, a Lisbon-based Advanced Analysis Specialist at Kantar with a passion for turning data into actionable insights. I script and program surveys for multiple countries (Latin America using TIVIAN, MEA region using QMob), advise on survey structure and logic, validate data, and prepare results for analysis in SPSS. I enjoy collaborating with cross-functional teams to ensure high-quality data delivery and solid survey performance across markets.

Before joining Kantar, I worked in treasury and financial operations at Fnac Portugal and at Autónoma University in Lisbon, where I managed cash flow analyses, monthly reports, and student fee balances. I’m skilled at extracting accurate data, maintaining data integrity, and communicating findings in clear, practical terms. I’m motivated by data-driven decision making and continuous process improvement, all while keeping a user-centered, service-minded approach.

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Language

Portuguese
Fluent
English
Fluent

Work Experience

Advanced Analysis Specialist at Kantar
February 1, 2022 - November 6, 2025
Script and program surveys for multiple countries (Latin America using TIVIAN; MEA region using QMob). Advise commercial teams on optimal survey structure and logic. Validate and extract data to ensure consistency and accuracy. Prepare survey results for analysis using SPSS. Deliver outputs in formats such as Excel raw data files, frequency tables, charts, or platform uploads. Collaborate with consulting teams to ensure high-quality data delivery and survey performance across markets.
Treasury Department (Cash-In) at Fnac Portugal
January 31, 2022 - January 31, 2022
Review and analyse cash flow for e-commerce and physical stores. Troubleshoot directly with stores and create monthly cash flow reports. Detect and report anomalies in financial daily records and export data to SAP. Daily use of Microsoft Excel; contribute to refunds authorization and accuracy improvement through teamwork.
Treasury Department at Autónoma University, Lisbon
May 31, 2019 - May 31, 2019
Manage SIGES application and create monthly reports of students’ fee balances. Analyze and detail bank account movements and assist students with payment queries.
Internship – Arbitration Center at Autónoma University, Lisbon
December 31, 2017 - December 31, 2017
Initiate and manage business processes that enter the arbitration center. Contact both parties on the center’s business processes via call or email. Provide customer service and manage databases using MS Office Excel.

Education

Bachelor's in Human Relations and Organisational Communication at Polytechnic Institute of Leiria – School of Education and Social Sciences
September 15, 2014 - July 31, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services, Financial Services, Education, Retail