Available to hire
I’m a fintech-focused Senior Product & Business Analyst with 20+ years of experience delivering regulated digital products, compliance-driven process design, and API-based system integrations. I specialize in KYC, payments, reporting flows, and operational risk processes within highly regulated environments.
I translate regulatory requirements into system logic, define API specifications, map end-to-end data flows, and produce clear BRDs, user stories, and BPMN diagrams. I design automated controls and scalable workflow automation to improve audit readiness and reduce manual workload.
Skills
Work Experience
Senior IT Manager - Retail & International Operations
January 1, 2016 - November 6, 2025Led Agile digital transformation projects integrating SAP and Oracle BPM systems across Turkey and Russia, standardizing data models and reducing reconciliation errors by 40%. Designed and deployed cloud-based analytics and reporting solutions, shortening month-end reporting cycles from 5 to 3 days. Directed SaaS development and maintenance for internal analytics and retail data platforms, ensuring scalability, uptime, and data consistency across regions. Automated marketing, sales, and distribution workflows with Python and SQL, saving over 200 hours per month. Integrated POS, ERP, and CRM data for real-time reconciliation and analytics, improving decision-making speed by 25%. Established CI/CD and version control (Git) environments, enhancing data governance, traceability, and continuous improvement.
IT & Data & Systems Migration Lead
January 1, 2016 - January 1, 2016Delivered Dealer Management Systems and SAP Business One projects integrating cloud-based CRM/DMS and SaaS solutions across multiple business units. Designed BI dashboards and reports, enabling faster analytics turnaround. Led ERP migration and ETL pipeline design, ensuring zero data loss and continuous operational support. Implemented automated reporting routing, reducing manual workload by 35%. Managed SaaS applications for analytics and dealer management, improving reliability and performance.
IT & Business Systems Analyst at Finansbank
January 1, 2003 - November 6, 2025Analyzed cash flow and process bottlenecks, improving liquidity management efficiency by 15%. Supported SAP and cloud integration pilot projects, contributing to early digital transformation initiatives. Managed CRM-based SMS and email campaign systems, optimizing communications and improving campaign response rates.
Senior IT Manager – Retail & International Ops (Fintech & Data Platforms) at Eren Perakende
January 1, 2016 - August 1, 2025Gathered compliance, finance, and operational requirements; translated them into structured BRDs, user stories, and acceptance criteria for ERP, reconciliation, and reporting systems. Designed BPMN-based end-to-end flows for financial close, reporting, and operational controls—eliminating manual steps and reducing regulatory risk. Documented and delivered API requirements for integrations with KYC services, payment/reporting engines, and accounting tools. Standardized data governance practices and implemented access controls aligned with GDPR principles. Built automated reconciliation and reporting pipelines (Python/SQL), reducing manual workload by 200+ hours per month. Created executive dashboards (Power BI/Tableau) to track settlement accuracy, data quality, and operational KPIs. Ensured technical alignment with engineering and QA, clarifying complex logic and compliance scenarios.
Senior Business Analyst – ERP, CRM & Compliance Integration at IT Department
January 1, 2012 - January 1, 2016Conducted requirement analysis for SAP Business One, dealer management systems, and CRM integrations in compliance-sensitive environments. Created BPMN process maps to identify regulatory gaps, operational risks, and improvement areas. Authored BRDs, API specs, and data flow documents connecting ERP, CRM, and cloud-based fintech components. Oversaw ETL pipeline design with Python/SQL, ensuring zero data loss during system migrations. Implemented data quality rules and governance checkpoints that improved reporting accuracy by 25%.
Senior Business Analyst – System Integration at System Integration
January 1, 2012 - December 31, 2012Designed system integration frameworks, including authentication, data flow mapping, and event-driven logic. Created technical documentation that aligned business requirements with engineering constraints. Automated data pipelines reducing processing times by 25%.
Business Analyst – Marketing & IT (CRM/KYC/Dealer Ops) at Hyundai Assan
January 1, 2006 - December 31, 2011Implemented and integrated Salesforce and Microsoft Dynamics CRM, aligning workflows with compliance and dealer procedures. Automated reporting, identity validation steps, and customer data consistency checks using SQL/Python. Improved operational efficiency by 25% and customer satisfaction by 30% through better process alignment and data reliability.
Project Manager – Product Development (Digital Banking) at Finansbank
January 1, 2003 - December 31, 2006Supported early digital banking experiences and internal KYC/reporting flows for CRM-driven campaigns. Conducted data mapping and analytics for liquidity management and payment processing. Improved digital engagement metrics by 20% through structured requirement gathering and user-centered design.
Education
MS in Educational Sciences at Istanbul University
January 11, 2030 - November 6, 2025BS in Mathematics at Istanbul University
January 11, 2030 - November 6, 2025M.Sc., Educational Sciences at Istanbul University
January 11, 2030 - December 16, 2025B.Sc., Mathematics at Istanbul University
January 11, 2030 - December 16, 2025Qualifications
MS in Educational Sciences
January 11, 2030 - November 6, 2025BS in Mathematics
January 11, 2030 - November 6, 2025Industry Experience
Retail, Software & Internet, Financial Services, Professional Services, Other
Skills
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