Work Experience
Help Desk Technician at MasterCard
March 1, 2023 - March 1, 2023Provided first-line help desk support with Mastercard customer service, collaborating with HP Instant Ink and Concentrix teams to resolve technical issues and improve user experience.
Service Desk Technician at Alcoa
August 1, 2025 - August 1, 2025Delivered service desk support, troubleshooting hardware, software, and account access for internal users; coordinated with IT teams to resolve incidents.
Service Desk Technician at AMS Service Desk
August 1, 2025 - November 6, 2025Provide ongoing end-user support and incident management; documented issues and solutions for knowledge base.
Education
High School at Espiritu Santo Parochial School
January 11, 2030 - November 6, 2025Institute at Technological Institute of the Philippines
January 11, 2030 - November 6, 2025Qualifications
Industry Experience
Professional Services, Software & Internet, Media & Entertainment
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