I'm Chaim Cedano Feldzner, a bilingual data scientist and CRM quality analyst with a passion for turning data into actionable insights. I specialize in Python automation, AI model development, and data visualization to drive CRM excellence and operational efficiency. I have led IT projects, built LLM-based AI tools, and managed technical support teams across multiple sites. I thrive on solving complex problems, mentoring teams, and delivering measurable results through automation and data-driven decision making.

CHAIM CEDANO FELDZNER

I'm Chaim Cedano Feldzner, a bilingual data scientist and CRM quality analyst with a passion for turning data into actionable insights. I specialize in Python automation, AI model development, and data visualization to drive CRM excellence and operational efficiency. I have led IT projects, built LLM-based AI tools, and managed technical support teams across multiple sites. I thrive on solving complex problems, mentoring teams, and delivering measurable results through automation and data-driven decision making.

Available to hire

I’m Chaim Cedano Feldzner, a bilingual data scientist and CRM quality analyst with a passion for turning data into actionable insights. I specialize in Python automation, AI model development, and data visualization to drive CRM excellence and operational efficiency.

I have led IT projects, built LLM-based AI tools, and managed technical support teams across multiple sites. I thrive on solving complex problems, mentoring teams, and delivering measurable results through automation and data-driven decision making.

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Language

English
Fluent
Spanish; Castilian
Advanced
French
Advanced

Work Experience

CRM Quality Analyst / Data Scientist at COVEA
September 1, 2025 - September 1, 2025
Designed AI tools using Langchain/LLM for automated diagnostic analysis. Automated data workflows in Python. Built Power BI dashboards and extracted ServiceNow data. Managed MECM/SCCM deployments and supervised support teams.
Helpdesk & On-Site Support Manager at LOPCOMMERCE
September 1, 2023 - September 1, 2023
Supervised nationwide IT network (PRTG, JIRA). Automated tasks with PowerShell/Python. Created Power BI dashboards and managed multi-site hardware deployments.
IT Project Manager / On-Site Lead at GROUPE ACCOR
June 1, 2023 - June 1, 2023
Led multi-site PC and printer deployment. Provided datacenter (Hands & Eyes) support. Automated reporting and analysis using Python and Power BI.
On-Site Support Lead at GROUPM
January 1, 2023 - January 1, 2023
Managed AD/Office 365 accounts, Citrix permissions, and Windows 10 imaging. Automated ServiceNow data extraction and Power BI reporting.

Education

Network & Telecommunications Technician at ISF Le Mans
January 1, 2009 - January 1, 2009
Java Software Developer at AFPA Chartres
January 1, 2017 - January 1, 2017
Certificate in Organizational Consulting & Change Management at Udemy
January 1, 2021 - January 1, 2021
SQL for Data Science at Udemy
January 1, 2020 - January 1, 2020
Oracle PL/SQL Training at Udemy
January 1, 2020 - January 1, 2020

Qualifications

Certificate in Organizational Consulting & Change Management – Udemy
January 1, 2021 - November 6, 2025
SQL for Data Science – Udemy
January 1, 2020 - November 6, 2025
Oracle PL/SQL Training – Udemy
January 1, 2020 - November 6, 2025
Java Software Developer – AFPA Chartres
January 1, 2017 - November 6, 2025
Network & Telecommunications Technician – ISF Le Mans
January 1, 2009 - November 6, 2025

Industry Experience

Software & Internet, Professional Services, Telecommunications, Financial Services, Education