Available to hire
I’m Tracey Laing, an education and administration professional based in Brisbane with strong experience supporting student administration, enrolments, records, attendance and confidential information. I’ve worked across Queensland education environments using systems like OneSchool, OnePortal and IdAttend, where accuracy, follow-up and clear communication were essential.
I also bring customer service and technical support experience from roles in call centre/enrolment support, help desk support and banking, which strengthened my ability to handle competing priorities while maintaining compliance and high-quality service. I enjoy working independently in remote settings, learning new systems quickly, and meeting KPIs through reliable, detail-focused administration.
Experience Level
Work Experience
Teacher Aide / Administrative Support at Queensland Department of Education - Ferny Grove State High School
October 1, 2015 - March 1, 2020Used OneSchool, OnePortal and IdAttend to access, update and maintain student and attendance information. Maintained accurate and confidential student and staff records, supported teachers with attendance administration, student information, documentation, reports and correspondence, and prepared documents including mail merges. Completed accurate data entry and verified information for completeness and consistency, identified missing or inconsistent details, and communicated issues appropriately. Prioritised competing requests, followed department procedures for information handling, and supported the flow of information between teachers, students and school administration.
Teacher Aide / Administrative Support at Queensland Department of Education, Ferny Grove State High School
October 1, 2015 - March 1, 2020Used OneSchool, OnePortal and IdAttend to access, update and maintain student and attendance information. Maintained accurate and confidential student and staff records, supported teachers with attendance administration, student information, documentation, reports and correspondence, and prepared mail merges and documents. Verified data for completeness and consistency, identified missing or inconsistent information, and communicated issues appropriately. Managed competing administrative requests, prioritising work according to urgency and following established Department procedures through to completion. Worked independently while collaborating effectively with teaching and administration teams to ensure the accurate flow of information.
Help Desk Technical Support Officer at Mercy Community Services
December 1, 2012 - December 1, 2013Provided telephone, email and remote technical support, logging, documenting and following up support requests. Used Active Directory and other digital systems, diagnosed issues systematically, prioritised requests, and maintained accurate records. Ensured support matters were tracked through appropriate next steps until resolution.
Administration & Customer Service Officer at Hallam Ozconnect / The Hallam Group
March 1, 2008 - January 1, 2014Managed customer and internal enquiries via telephone and email. Processed orders, quotations, invoices and business documentation while maintaining databases and administrative records. Checked documents for accuracy and completeness prior to processing, and managed competing priorities and deadlines in a busy environment. Investigated customer issues, identified required actions, and followed matters through to resolution while maintaining accurate communication with internal teams.
Bank Teller at Westpac Bank
February 1, 2007 - January 1, 2008Processed customer transactions accurately and efficiently while verifying information and documentation. Followed strict banking, security and compliance procedures and handled confidential financial and customer information with high accuracy and discretion.
Information Hotline / Call Centre / Student Enrolment & Information Support at TAFE Queensland
January 1, 2001 - January 1, 2005Provided student information and enrolment support via a TAFE information hotline. Processed student and subject enrolments, including telephone payments, and delivered accurate course, subject and enrolment information using structured questioning to capture requirements correctly. Maintained accurate student information within processing timeframes while handling multiple enquiries and maintaining professional customer service. Prepared and arranged student information and mail-outs and followed established enrolment, administrative, and information-handling procedures.
Education
Certificate III in Information, Digital Media & Technology – Network Administration at Brisbane North Institute of TAFE
November 1, 2011 - November 1, 2012Certificate III in Telecommunications – Call Centres at Brisbane North Institute of TAFE
January 1, 2009 - January 1, 2010Certificate III in Information, Digital Media & Technology – Network Administration at Brisbane North Institute of TAFE
January 1, 2012 - November 1, 2012Certificate III in Telecommunications – Call Centres at Brisbane North Institute of TAFE
January 11, 2030 - September 30, 2026Qualifications
Certificate III in Local Government
January 11, 2030 - September 30, 2026Certificate III in Local Government
January 11, 2030 - September 30, 2026Certificate III in Information, Digital Media & Technology – Network Administration
January 1, 2012 - November 1, 2012Certificate III in Telecommunications – Call Centres
January 11, 2030 - September 30, 2026Certificate III in Local Government
January 11, 2030 - September 30, 2026Industry Experience
Education, Government, Financial Services, Telecommunications, Professional Services
Experience Level
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