Hello! I’m Hsiao-Fan Pu, a logistics and events professional with a BA in Japanese Literature from Tamkang University. I enjoy coordinating cross-cultural projects and delivering seamless experiences for clients and partners across borders. I’ve helped plan and execute regional events, streamline shipment processes, and optimize operations through data-driven Kaizen initiatives. I’m fluent in Mandarin and English, with working Japanese, and I’m excited to tackle new challenges in logistics, events, and operations. Over the years I’ve collaborated with Pico International Taiwan, CEVA Logistics, Heineken Taiwan, Kuehne+Nagel, and more, building hands-on expertise in project coordination, customer service, data analysis, and process improvement. I’m a proactive communicator who thrives in diverse teams and fast-paced environments, always eager to learn and grow.

Hsiao-Fan Pu

Hello! I’m Hsiao-Fan Pu, a logistics and events professional with a BA in Japanese Literature from Tamkang University. I enjoy coordinating cross-cultural projects and delivering seamless experiences for clients and partners across borders. I’ve helped plan and execute regional events, streamline shipment processes, and optimize operations through data-driven Kaizen initiatives. I’m fluent in Mandarin and English, with working Japanese, and I’m excited to tackle new challenges in logistics, events, and operations. Over the years I’ve collaborated with Pico International Taiwan, CEVA Logistics, Heineken Taiwan, Kuehne+Nagel, and more, building hands-on expertise in project coordination, customer service, data analysis, and process improvement. I’m a proactive communicator who thrives in diverse teams and fast-paced environments, always eager to learn and grow.

Available to hire

Hello! I’m Hsiao-Fan Pu, a logistics and events professional with a BA in Japanese Literature from Tamkang University. I enjoy coordinating cross-cultural projects and delivering seamless experiences for clients and partners across borders. I’ve helped plan and execute regional events, streamline shipment processes, and optimize operations through data-driven Kaizen initiatives. I’m fluent in Mandarin and English, with working Japanese, and I’m excited to tackle new challenges in logistics, events, and operations.

Over the years I’ve collaborated with Pico International Taiwan, CEVA Logistics, Heineken Taiwan, Kuehne+Nagel, and more, building hands-on expertise in project coordination, customer service, data analysis, and process improvement. I’m a proactive communicator who thrives in diverse teams and fast-paced environments, always eager to learn and grow.

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Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

Language

English
Advanced
Japanese
Advanced
Chinese
Fluent

Work Experience

Project Assistant at Pico International Taiwan Ltd.
December 1, 2020 - December 1, 2020
Communicated with foreign and local customers, generated information from suppliers for events/exhibitions. Supervised construction work at event/exhibition sites and handled customer complaints and last-minute changes.
Customer Service at CEVA Logistics Eindhoven
May 1, 2022 - May 1, 2022
Ensured customer satisfaction, outbound management, and worldwide shipment planning. Communicated with B2B customers, arranged overseas shipments (air, sea, road). Performed daily data analysis of problematic shipments and contributed Kaizen improvements.
Logistics Specialist at HEINEKEN Taiwan
July 1, 2024 - July 1, 2024
Shipment arrangements and financial management; prepared reports and performed data analysis.
Customer Care Specialist at Kuehne+Nagel
March 1, 2025 - March 1, 2025
Data analysis of monthly delayed shipments for key accounts; troubleshooting issues and providing solutions. Delivered monthly presentations to customers; used TMS to arrange airfreight shipments; prepared relevant documentation and communicated with corporate parties.
Translator at Yueyang hot air balloon festival
November 1, 2017 - November 1, 2017
Translated for Yueyang city officials and foreign hot air balloon pilots.
Representative at Tamkang University Graduate Institute of Futures Studies
July 1, 2019 - July 1, 2019
Represented the institute; participated in international sociology events and presented futures studies research.

Education

Bachelor of Arts in Japanese Literature at Tamkang University
September 1, 2015 - July 1, 2019
Representative at Tamkang University Graduate Institute of Futures Studies
July 1, 2018 - July 1, 2019

Qualifications

TOEIC
August 1, 2018 - November 7, 2025
JLPT N2
July 1, 2019 - November 7, 2025
Lifeguard Certificate
May 1, 2016 - November 7, 2025

Industry Experience

Transportation & Logistics, Professional Services, Media & Entertainment, Education

Experience Level

Intermediate
Intermediate
Intermediate
Intermediate
Intermediate

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