Hi, I’m Adam Wrotecki, an IT Specialist and Service Process Controller with hands-on experience in international SSC/BPO environments. I support English-speaking clients, notably British customers, and specialize in IT service management, processing software requests, and overseeing software updates and releases. I enjoy turning complex requirements into reliable IT solutions and helping teams deploy at scale, including mass deployments for Centrica UK (about 1,200 employees). I’ve supported service desks and technical documentation across Whirlpool, Capita, Conduent, Xerox, and Fintecnic. I’m comfortable with ServiceNow, SAP, RightNow, and basic security tooling, and I hold ITIL and Microsoft Azure Fundamentals certifications. I’m fluent in English and Italian at an intermediate level and am pursuing further education in record production technology and international marketing to broaden my skill set. Pursue record technician education in vocational school.…Hi, I’m Adam Wrotecki, an IT Specialist and Service Process Controller with hands-on experience in international SSC/BPO environments. I support English-speaking clients, notably British customers, and specialize in IT service management, processing software requests, and overseeing software updates and releases. I enjoy turning complex requirements into reliable IT solutions and helping teams deploy at scale, including mass deployments for Centrica UK (about 1,200 employees). I’ve supported service desks and technical documentation across Whirlpool, Capita, Conduent, Xerox, and Fintecnic. I’m comfortable with ServiceNow, SAP, RightNow, and basic security tooling, and I hold ITIL and Microsoft Azure Fundamentals certifications. I’m fluent in English and Italian at an intermediate level and am pursuing further education in record production technology and international marketing to broaden my skill set. Pursue record technician education in vocational school.WWWW…