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I am a results-driven Senior Business Analyst with 7+ years of experience driving IT and FinTech projects across EU and US markets. I'm now expanding my expertise into Healthcare and Digital Transformation, focusing on requirements analysis, API integration, Agile delivery, and process optimization. I thrive at bridging business goals with technical solutions, managing stakeholders, and leading cross-functional teams as a Product Owner and domain expert in FinTech/Healthcare. Located in Kyiv, Ukraine (open to remote collaboration).…I am a results-driven Senior Business Analyst with 7+ years of experience driving IT and FinTech projects across EU and US markets. I'm now expanding my expertise into Healthcare and Digital Transformation, focusing on requirements analysis, API integration, Agile delivery, and process optimization. I thrive at bridging business goals with technical solutions, managing stakeholders, and leading cross-functional teams as a Product Owner and domain expert in FinTech/Healthcare. Located in Kyiv, Ukraine (open to remote collaboration).

Oksana Serba

Product Designer, UI Designer, UX Designer, +1

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I am a results-driven Senior Business Analyst with 7+ years of experience driving IT and FinTech projects across EU and US markets. I'm now expanding my expertise into Healthcare and Digital Transformation, focusing on requirements analysis, API integration, Agile delivery, and process optimization. I thrive at bridging business goals with technical solutions, managing stakeholders, and leading cross-functional teams as a Product Owner and domain expert in FinTech/Healthcare. Located in Kyiv, Ukraine (open to remote collaboration).…I am a results-driven Senior Business Analyst with 7+ years of experience driving IT and FinTech projects across EU and US markets. I'm now expanding my expertise into Healthcare and Digital Transformation, focusing on requirements analysis, API integration, Agile delivery, and process optimization. I thrive at bridging business goals with technical solutions, managing stakeholders, and leading cross-functional teams as a Product Owner and domain expert in FinTech/Healthcare. Located in Kyiv, Ukraine (open to remote collaboration).

Available to hire

I am a results-driven Senior Business Analyst with 7+ years of experience driving IT and FinTech projects across EU and US markets. I’m now expanding my expertise into Healthcare and Digital Transformation, focusing on requirements analysis, API integration, Agile delivery, and process optimization.

I thrive at bridging business goals with technical solutions, managing stakeholders, and leading cross-functional teams as a Product Owner and domain expert in FinTech/Healthcare. Located in Kyiv, Ukraine (open to remote collaboration).

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Ukrainian

Fluent

English

Fluent

Work Experience

Senior Functional Analyst at KBC Global Services

February 1, 2024 - November 7, 2025

Conduct functional analysis of banking information systems to align with business needs and IT standards; translate business and regulatory requirements into clear technical specifications and functional designs; identify gaps between as-is and to-be states to support digital transformation initiatives; produce functional documentation and support change requests through development and production; act as liaison between business stakeholders and IT teams.

Senior Business Analyst at Exadel

February 1, 2024 - February 1, 2024

Delivered business analysis for FinTech platforms and internal gambling projects across US and EU markets; conducted process workshops, gathered requirements, and prepared user stories and acceptance criteria; designed integration flows for third-party APIs (payments, identity verification); served as operational manager and Product Owner for a gambling project; facilitated Agile ceremonies and collaborated with developers and QA teams.

Business Analyst at Idealogic

July 1, 2021 - July 1, 2021

Gathered and analyzed client requirements for mobile and web applications; created UML and BPMN diagrams to illustrate system flows and business logic; defined functional specifications and supported Agile teams through delivery cycles.

Product Owner at Cprime Studios

February 1, 2019 - February 1, 2019

Defined product strategy and roadmap; managed prioritization and release planning; conducted data analysis (SQL) to validate KPIs and support decision-making; ensured continuous alignment between business goals and technical delivery.

HelpDesk Team Lead / Senior IT HelpDesk Engineer at Ciklum

May 1, 2017 - May 1, 2017

Acted as main point of contact for system and equipment-related incidents; managed incoming issues via Jira and escalated technical requests to network and infrastructure teams; supported and trained HelpDesk engineers, promoted ITIL-based practices and change management; managed Active Directory tasks and administrative tools for internal systems; delivered performance coaching and oversaw IT HelpDesk’s operational processes.