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I am an Administrative Management and Operations professional with over 10 years of experience in the banking sector, specializing in team coordination, branch operations, and customer support. I excel at organizing tasks, managing schedules, supporting teams, and driving operational efficiency across multicultural environments. I am skilled at problem-solving, stakeholder communication, and process improvement. I am a native Spanish speaker with professional English and basic German (A1/A2), actively improving through continuous learning. I recently completed a Master’s in Management and Change Management (HR specialization) at the University of Alcalá in Spain, and participated in a one-year exchange program in International Business at Friedrich-Alexander-Universität Erlangen-Nürnberg in Germany, gaining international and multicultural experience.…I am an Administrative Management and Operations professional with over 10 years of experience in the banking sector, specializing in team coordination, branch operations, and customer support. I excel at organizing tasks, managing schedules, supporting teams, and driving operational efficiency across multicultural environments. I am skilled at problem-solving, stakeholder communication, and process improvement. I am a native Spanish speaker with professional English and basic German (A1/A2), actively improving through continuous learning. I recently completed a Master’s in Management and Change Management (HR specialization) at the University of Alcalá in Spain, and participated in a one-year exchange program in International Business at Friedrich-Alexander-Universität Erlangen-Nürnberg in Germany, gaining international and multicultural experience.

Sandra Mariel Chavez Casanova

Project Manager, Production Manager, Production Coordinator, +2

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I am an Administrative Management and Operations professional with over 10 years of experience in the banking sector, specializing in team coordination, branch operations, and customer support. I excel at organizing tasks, managing schedules, supporting teams, and driving operational efficiency across multicultural environments. I am skilled at problem-solving, stakeholder communication, and process improvement. I am a native Spanish speaker with professional English and basic German (A1/A2), actively improving through continuous learning. I recently completed a Master’s in Management and Change Management (HR specialization) at the University of Alcalá in Spain, and participated in a one-year exchange program in International Business at Friedrich-Alexander-Universität Erlangen-Nürnberg in Germany, gaining international and multicultural experience.…I am an Administrative Management and Operations professional with over 10 years of experience in the banking sector, specializing in team coordination, branch operations, and customer support. I excel at organizing tasks, managing schedules, supporting teams, and driving operational efficiency across multicultural environments. I am skilled at problem-solving, stakeholder communication, and process improvement. I am a native Spanish speaker with professional English and basic German (A1/A2), actively improving through continuous learning. I recently completed a Master’s in Management and Change Management (HR specialization) at the University of Alcalá in Spain, and participated in a one-year exchange program in International Business at Friedrich-Alexander-Universität Erlangen-Nürnberg in Germany, gaining international and multicultural experience.

Available to hire

I am an Administrative Management and Operations professional with over 10 years of experience in the banking sector, specializing in team coordination, branch operations, and customer support. I excel at organizing tasks, managing schedules, supporting teams, and driving operational efficiency across multicultural environments. I am skilled at problem-solving, stakeholder communication, and process improvement.

I am a native Spanish speaker with professional English and basic German (A1/A2), actively improving through continuous learning. I recently completed a Master’s in Management and Change Management (HR specialization) at the University of Alcalá in Spain, and participated in a one-year exchange program in International Business at Friedrich-Alexander-Universität Erlangen-Nürnberg in Germany, gaining international and multicultural experience.

Skills

Microsoft Office

Leadership

Experience Level

Microsoft Office

Expert

Leadership

Expert

Language

Spanish; Castilian

Fluent

English

Advanced

German

Beginner

Work Experience

Assistant Branch Manager at BBVA

August 1, 2023 - August 1, 2023

Supervised and ensured high-quality customer service across branch operations. Managed a team of banking advisors, supporting them in achieving commercial objectives and sales targets. Oversaw banking operations, including cash handling, bank valuables, credit/debit cards, and important documents. Ensured regulatory compliance and coordinated responses to authorities. Facilitated implementation and proper functioning of internal banking systems. Performed financial transactions, processed payments, and contracted products/services for clients. Advised individual and business clients on financial matters, offering tailored solutions. Authorized official documents such as debt-free certificates, checks, and letters for embassies and government agencies. Conducted staff onboarding and training, promoting operational excellence. Contributed to achieving branch sales goals through effective coordination and operational oversight.

Banking Service Advisor at BBVA

February 1, 2016 - February 1, 2016

Provided in-person customer service, handling financial transactions and guiding clients in banking operations. Advised clients on bank products and services, tailoring solutions to individual needs. Assisted the Assistant Branch Manager with documentation and control of valued documents. Promoted and sold financial products, supporting branch sales objectives. Processed deposits, withdrawals, bill payments, online purchases, and account openings/closures.