Available to hire
I have over five years of experience in the operations industry, managing both local and Southeast Asian clients. With an academic background in linguistics and education, I also have experience in teaching, translation, and AI training for large language models.
Experience Level
Language
English
Fluent
Indonesian
Fluent
Work Experience
Data Annotator at Freelance — Data Annotation
October 1, 2025 - November 8, 2025Labeling, tagging, and categorizing data to improve machine learning algorithms; AI training; remote freelance engagement.
Senior Account Operation, Key Accounts at Glints Singapore
September 1, 2023 - November 8, 2025Oversee day-to-day operations, retention, and engagement for Southeast Asia-based key account clients across diverse industries, including technology, fintech, insurance, education, and digital marketing. Managed relationships with notable clients such as FWD Singapore Pte Ltd, Marshall Cavendish Education, Impetus Fintech Pte Ltd, TVS Digital Pte Ltd, and others.
Sales Support at Glints Singapore
December 1, 2021 - December 1, 2021Coordinate and support Account Managers in preparing sales reports, revenue tracking, and target achievement updates. Manage client account documentation for accuracy and compliance; monitor account performance metrics; support timely internal reporting.
English Language Teacher (Cambridge Curriculum) at Sekolah Kalista
June 1, 2020 - June 1, 2020Delivered English language lessons, assessed classwork, and prepared lesson plans, coursework, and handouts aligned with Cambridge Curriculum. Assisted in maintaining attendance and academic performance records, implemented classroom management strategies, and fostered an engaging learning environment.
Executive Administrative Assistant at PT Excellence Utama Engineering
February 1, 2020 - February 1, 2020Monitored and tracked daily expenses to prepare comprehensive monthly and annual expense reports. Generated accurate monthly sales reports; prepared quotations and invoices; drafted and processed legal documents and licenses for a newly established construction company. Handled correspondence, project documentation, office payments, and vendor/client inquiries; maintained office supplies and contributed to client meetings to enhance engagement.
Customer Care Officer at PT Global Jet Express (J&T Express)
October 1, 2017 - October 1, 2017Monitored and resolved order processing, shipment tracking, and delivery schedules. Prepared, verified, and maintained accurate logistics and shipping documentation in line with company standards. Coordinated with cross-functional teams to ensure efficient workflows and timely order fulfilment. Managed inventory levels; provided after-sales support by addressing inquiries and tracking issues; supported logistics improvement efforts to enhance service quality and cost-effectiveness.
Translator at Universitas International Batam (Freelance)
January 1, 2017 - January 1, 2017Translated written documents from Bahasa Indonesia to English and vice versa with accuracy and cultural sensitivity; specialized in general information, education, and health care fields; used CAT tools and linguistic expertise to ensure clarity and quality; reviewed and proofread translated texts to maintain grammar, terminology, and style.
Translator at Universitas International Batam (Freelance)
January 1, 2017 - January 1, 2017Translated written documents from Bahasa Indonesia to English and vice versa with accuracy and cultural sensitivity; specialized in general information, education, and health care fields; used CAT tools and linguistic expertise to ensure clarity and quality; reviewed and proofread translated texts to maintain grammar, terminology, and style.
Education
Bachelor of English Language Education and Linguistics at Universitas Internasional Batam
January 1, 2017 - January 1, 2021Qualifications
Mini Course of Product Management Certification
May 1, 2024 - November 8, 2025BIPA Instructor (Bahasa Indonesia for Foreign Speakers) Certification
November 1, 2019 - November 8, 2025Industry Experience
Education, Professional Services, Transportation & Logistics, Software & Internet, Media & Entertainment
Experience Level
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