I am Hemant Kumar, a multilingual finance and operations specialist with 5+ years of experience in Order-to-Cash (O2C), collections, disputes, SAP operations, quality assurance, and client relationship management. I excel at leading cross-functional teams, coaching, and delivering client-facing solutions in high-pressure environments, leveraging SAP, HighRadius, and ServiceNow to optimize processes and cash flow. I am a proactive communicator fluent in Portuguese, Spanish, and English, with strong skills in advanced Excel reporting, KPI tracking, and front-desk client interactions. I thrive on driving process improvements, maintaining audit readiness, and building trusted relationships with clients and stakeholders across diverse markets.

Hemant Kumar

I am Hemant Kumar, a multilingual finance and operations specialist with 5+ years of experience in Order-to-Cash (O2C), collections, disputes, SAP operations, quality assurance, and client relationship management. I excel at leading cross-functional teams, coaching, and delivering client-facing solutions in high-pressure environments, leveraging SAP, HighRadius, and ServiceNow to optimize processes and cash flow. I am a proactive communicator fluent in Portuguese, Spanish, and English, with strong skills in advanced Excel reporting, KPI tracking, and front-desk client interactions. I thrive on driving process improvements, maintaining audit readiness, and building trusted relationships with clients and stakeholders across diverse markets.

Available to hire

I am Hemant Kumar, a multilingual finance and operations specialist with 5+ years of experience in Order-to-Cash (O2C), collections, disputes, SAP operations, quality assurance, and client relationship management. I excel at leading cross-functional teams, coaching, and delivering client-facing solutions in high-pressure environments, leveraging SAP, HighRadius, and ServiceNow to optimize processes and cash flow.

I am a proactive communicator fluent in Portuguese, Spanish, and English, with strong skills in advanced Excel reporting, KPI tracking, and front-desk client interactions. I thrive on driving process improvements, maintaining audit readiness, and building trusted relationships with clients and stakeholders across diverse markets.

See more

Language

Portuguese
Fluent
Spanish; Castilian
Advanced
English
Fluent
Hindi
Fluent

Work Experience

Senior Finance Operations Specialist at Accenture
July 1, 2024 - November 8, 2025
Lead end-to-end O2C processes for the Portugal market, managing a team of five associates, driving cash flow optimization, and ensuring SOX 25 & 29 compliance. Responsible for Collections, Disputes, Credit Management, Cash Forecasting, and client servicing using SAP, HighRadius, and ServiceNow; performed UAT testing and front-desk client communications in Portuguese.
Quality Assurance Analyst (Spanish and Portuguese) at Wipro Technologies
April 1, 2024 - April 1, 2024
Managed a team of seven associates, conducted audits, coaching, and quality improvements; led software testing and financial reconciliation processes; prepared compliance reports; communicated with clients in Portuguese and Spanish.
Seller Support & Process Specialist at Amazon Development Centre
September 1, 2022 - September 1, 2022
Led a team of five Seller Support Associates, delivered multilingual seller support for Brazil and US markets, handled account management, product listings, inventory reconciliation, and payment settlements; used SAP for dispute handling, collections, and account reconciliations; generated weekly performance reports.

Education

Curso Anual da Língua e Cultura Portuguesa para Estrangeiros (C1+) at Universidade de Coimbra, Portugal
January 11, 2030 - January 1, 2023

Qualifications

M.A. in Portuguese Language
January 11, 2030 - January 1, 2022
MBA (P&O & Marketing Management)
January 11, 2030 - January 1, 2021
Advanced Diploma in Portuguese Language
January 11, 2030 - January 1, 2020
B.A. (Hons.) in Spanish Language
January 11, 2030 - January 1, 2017

Industry Experience

Professional Services, Financial Services, Software & Internet, Other