Available to hire
I’m a trilingual IT professional with over 25 years of experience in customer support, monitoring, and troubleshooting across South, Central, and North America. I excel at diagnosing complex issues, delivering reliable technical solutions, and improving operational efficiency while keeping users satisfied.
I communicate effectively in Portuguese, English, Spanish, Dutch and German and thrive in collaborative environments spanning IT operations, cloud services and on-site support. Based in Buenos Aires, Argentina, I am open to opportunities that leverage my extensive experience in NOC, monitoring, and customer-focused IT services.
Experience Level
Language
Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced
Dutch
Advanced
German
Beginner
Work Experience
NOC – Trilingual Technical Support Engineer at Ciena
October 1, 2019 - November 9, 2025Verification, monitoring and opening of service requests and tickets related to telecommunication outages throughout South, Central & North America. Dispatch of personnel for technical troubleshooting and physical repair or remote intervention if needed.
Technical Solutions Rep III at DXC Technology
July 31, 2023 - July 31, 2023Help desk support for users from Mexico, Brazil, Portugal and Spain. Remote access and further verification of requests or technical intervention if needed in order to solve issues or dispatch to onsite technical group.
Bilingual Support Analyst at Xerox do Brasil
August 31, 2016 - August 31, 2016Verification, monitoring and opening of service requests related to software and hardware issues for further technical intervention or replacement.
IT Telecom Supervisor at WSnet Telecom e Informática
July 31, 2015 - July 31, 2015Daily monitoring of Internet network and customer support. Verification and opening of service requests related to maintenance and/or updates of network devices from Ubiquiti and Mikrotik.
NOC - Bilingual Support Analyst Tier II at Verizon Terremark
January 31, 2014 - January 31, 2014Daily monitoring of cloud servers and customer support, opening and daily verification of service requests related to maintenance and/or updates of network and cloud computing servers.
Bilingual Support Analyst at Vex Pointer Networks - Oi Wi-Fi
July 31, 2012 - July 31, 2012Support on wireless technology for customers in Brazil and Europe, verification of online hotspots and remote technical intervention if needed.
Bilingual Support Analyst at EMC Corporation - Tellus do Brasil S/A
November 30, 2007 - November 30, 2007Support for customers inside Brazil and abroad, verification of incoming service requests related to hardware and software issues for further dispatch to specific customer engineers.
Reservations Support Clerk at LATAM Airlines (LATAM Linhas Aéreas)
October 31, 2005 - October 31, 2005Validation and verification of e-tickets, reservation and fare information to customers in Brazil and abroad, departure and arrival flight schedule information, data verification and information to customers and noncustomers about the company’s Frequent Flyer Program.
Systems Analyst at Hotel Crowne Plaza São Paulo
August 31, 2004 - August 31, 2004Support for customers and to the hotel administrative staff, daily and monthly backups, security and antivirus updates, maintenance on Servers (Data and Internet), verification and validation of information from suppliers, support on wireless technology.
Education
Diploma in Foreign Citizenship and Visas at OIEP – New Knowledge Academy
January 11, 2030 - August 25, 2025CCNA1/2 Network Fundamentals V7 at Educación IT
March 1, 2024 - May 31, 2024CCNA1/2 Network Fundamentals V7 at Educación IT
June 1, 2024 - July 31, 2024One Drive para la Empresa / Outlook Essential Training (Microsoft 365) at LinkedIn Learning
May 1, 2023 - May 31, 2023Windows 10 / Microsoft Teams at Udemy
May 1, 2023 - May 31, 2023Python at Udemy
February 1, 2023 - February 28, 2023Fundamental Hacking / Web Security / Intrusion Detection / Malware Fundamentals / Pentest at HackerSec
October 1, 2021 - October 31, 2021Teaching English as a Foreign Language (TEFL) at MyTEFL
May 1, 2019 - May 31, 2019Basic German Language Skills at Alison
June 1, 2018 - June 30, 2018Introduction to translation studies at Universidade Estácio de Sá
April 1, 2017 - April 30, 2017Introduction to Teaching English as a Second Language – TESL at Alison
August 1, 2015 - August 31, 2015Wireless Provider - WISP - PtP – PtMP at GranLabor Treinamentos
July 1, 2014 - July 31, 2014Degree in Pedagogy at FAK Faculdade Kurios
February 1, 2008 - June 30, 2012Dutch Grammar for Speakers of Portuguese at FFLCH USP
July 1, 2005 - July 31, 2005Language Teacher’s Course at C.C.A.A - Centro Cultural Anglo-Americano
February 1, 1992 - July 31, 2001Qualifications
Diploma in Foreign Citizenship and Visas
January 11, 2030 - August 25, 2025CCNA1/2 Network Fundamentals V7
March 1, 2024 - May 31, 2024CCNA1/2 Network Fundamentals V7
June 1, 2024 - July 31, 2024OneDrive para la Empresa / Outlook Essential Training (Microsoft 365)
May 1, 2023 - May 31, 2023Windows 10 / Microsoft Teams
May 1, 2023 - May 31, 2023Python
February 1, 2023 - February 28, 2023Fundamental Hacking / Web Security / Intrusion Detection / Malware Fundamentals / Pentest
October 1, 2021 - October 31, 2021Teaching English as a Foreign Language (TEFL)
May 1, 2019 - May 31, 2019Basic German Language Skills
June 1, 2018 - June 30, 2018Introduction to translation studies
April 1, 2017 - April 30, 2017Introduction to Teaching English as a Second Language – TESL
August 1, 2015 - August 31, 2015Wireless Provider - WISP - PtP – PtMP
July 1, 2014 - July 31, 2014Dutch Grammar for Speakers of Portuguese
July 1, 2005 - July 31, 2005Language Teacher’s Course
February 1, 1992 - July 31, 2001Degree in Pedagogy
February 1, 2008 - June 30, 2012Industry Experience
Computers & Electronics, Telecommunications, Software & Internet, Professional Services, Education
Experience Level
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