Designed and deployed end-to-end Power BI reporting solutions and self-serve dashboards integrating data from IBM DB2, external APIs and flat files. Built scalable, interactive dashboards enabling real-time performance monitoring, descriptive insights and predictive analytics use cases. Led migration from QlikView to Power BI, delivering project alignment, requirements gathering and dashboard redevelopment to modernize legacy reporting. Developed ETL pipelines for data ingestion, transformation and cleansing using Power Query (M) and SQL, integrating data from external APIs to create a unified reporting layer. Implemented automated KPI measurement frameworks to improve refresh reliability. Owned end-to-end BI lifecycle including stakeholder engagement and dashboard delivery. Proficient in Power BI, DAX, Power Query (M); knowledge of SQL and Python for preprocessing and automation; experience with row-level security and incremental refresh in large-scale BI environments.

Continuous Improvement lead & Business Analyst at Coda Group

January 1, 2024 - January 1, 2024

Built interactive Power BI dashboards for real-time revenue, cost and rate analysis enabling continuous monitoring and supply chain optimization. Implemented automated rate governance workflows using Power Automate. Led requirements elicitation, workshops and agile delivery to translate business needs into scalable data models and dashboards. Created data pipelines for ingestion, cleansing, transformation and semantic modeling; supported API integrations and EDI-related processes for digital transformation. Applied Lean Six Sigma methodologies to improve business processes.

Customer Implementation Specialist at DHL Global Forwarding

August 1, 2021 - August 1, 2021

Led end-to-end customer onboarding and implementation for new and existing national/regional clients including business process setup, system credentialing, configuration of profiles, rates, invoicing, EDI messaging and reporting. Developed scalable implementation playbooks aligned with global standards, delivering 100+ implementations. Applied Depict methodology to establish and monitor initial Supply Chain Value Roadmaps and collaborated with commercial, IT and operations teams to ensure end-to-end integration and go-live.

Process Improvement Manager at DHL Global India

March 1, 2017 - March 1, 2017

Managed Stadion Improvement Program (SIP) using Six Sigma & Lean Methodology. Drove performance improvements across multiple locations; led UAT management, product management and risk & change assessment workshops; managed TMS deployment and digital projects.