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Hi, I'm Ahmed Ebaid, a Sydney-based campaign analyst with over a decade of experience in telecom and data insights. I specialize in end-to-end campaign lifecycle management, from design and configuration to testing, deployment, and post-launch optimization, delivering data-driven insights that boost engagement and performance. I have led offshore analytics teams, conducted stakeholder briefings in agile environments, and built automated processes to improve deployment efficiency. My work with Optus and other telecom clients has sharpened my ability to translate business needs into practical analytics and campaigns.…Hi, I'm Ahmed Ebaid, a Sydney-based campaign analyst with over a decade of experience in telecom and data insights. I specialize in end-to-end campaign lifecycle management, from design and configuration to testing, deployment, and post-launch optimization, delivering data-driven insights that boost engagement and performance. I have led offshore analytics teams, conducted stakeholder briefings in agile environments, and built automated processes to improve deployment efficiency. My work with Optus and other telecom clients has sharpened my ability to translate business needs into practical analytics and campaigns.

Ahmed Ebaid

Data Analyst, Marketing Analyst, Project Manager, +2

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Hi, I'm Ahmed Ebaid, a Sydney-based campaign analyst with over a decade of experience in telecom and data insights. I specialize in end-to-end campaign lifecycle management, from design and configuration to testing, deployment, and post-launch optimization, delivering data-driven insights that boost engagement and performance. I have led offshore analytics teams, conducted stakeholder briefings in agile environments, and built automated processes to improve deployment efficiency. My work with Optus and other telecom clients has sharpened my ability to translate business needs into practical analytics and campaigns.…Hi, I'm Ahmed Ebaid, a Sydney-based campaign analyst with over a decade of experience in telecom and data insights. I specialize in end-to-end campaign lifecycle management, from design and configuration to testing, deployment, and post-launch optimization, delivering data-driven insights that boost engagement and performance. I have led offshore analytics teams, conducted stakeholder briefings in agile environments, and built automated processes to improve deployment efficiency. My work with Optus and other telecom clients has sharpened my ability to translate business needs into practical analytics and campaigns.

Available to hire

Hi, I’m Ahmed Ebaid, a Sydney-based campaign analyst with over a decade of experience in telecom and data insights. I specialize in end-to-end campaign lifecycle management, from design and configuration to testing, deployment, and post-launch optimization, delivering data-driven insights that boost engagement and performance.
I have led offshore analytics teams, conducted stakeholder briefings in agile environments, and built automated processes to improve deployment efficiency. My work with Optus and other telecom clients has sharpened my ability to translate business needs into practical analytics and campaigns.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Career Break at Self

September 1, 2024 - November 9, 2025

Took a planned break to spend quality time with family and travel, gaining fresh perspectives and recharging for my next career step.

Career Break

September 1, 2024 - November 9, 2025

Took a planned break to spend quality time with family and travel, gaining fresh perspectives and recharging for my next career step.

Senior Campaign Analyst at Comviva

August 1, 2024 - August 1, 2024

Continued campaign consulting and configuration support across multiple telecom clients (Oceania, Africa, Middle East) for Optus and others. Provided Level 2 technical support for system issues, escalated and resolved bugs with internal engineering teams, assisted with campaign optimization and issue troubleshooting to ensure seamless performance and timely execution. Maintained SLA and documented workflows to support ongoing operations.

Senior Campaign Analyst – at Client Site: Optus, Sydney at Comviva

August 1, 2024 - August 1, 2024

Led ongoing campaign optimization, offshore team supervision, SLA management, and post-implementation reviews for Optus. Collaborated with stakeholders to translate business requirements into campaigns, provided ongoing performance reporting, and advised on platform improvements. Acted as a bridge between client and engineering teams to refine features and automate routine tasks.

Senior Campaign Analyst at Emagine International (Now Comviva)

September 1, 2017 - September 1, 2017

Led end-to-end campaign lifecycle for Optus in an Agile prepaid tribe, including design, configuration, testing, deployment, and post-launch optimization. Managed an offshore analytics team, conducted daily stand-ups, sprint planning, and retrospectives, and monitored system health and campaign performance with alerts and escalations. Produced tailored performance reports, automated routine deployment tasks with shell scripts, briefed developers on new requirements, and ensured SLA compliance while documenting key processes to improve workflows.

Senior Campaign Analyst – at Client Site: Optus, Sydney at Emagine International (Now Comviva)

September 1, 2017 - September 1, 2017

Collaborated in an Agile environment (Prepaid Tribe & Squad), delivering BTL marketing campaigns in 2-week sprints. Managed end-to-end campaign lifecycle: design, configuration, testing, deployment, and post-launch optimization. Led campaign walkthroughs and consulting sessions with business stakeholders. Oversaw an offshore team of analysts; assigned tasks, ensured QA, and provided ongoing support and training. Conducted daily stand-ups, sprint planning, and retrospectives to drive continuous improvement. Monitored system health and campaign performance, setting alerts and managing escalations. Performed data analysis and created tailored performance reports for internal and client use. Developed shell scripts and automated routine tasks to enhance deployment efficiency. Briefed developers on new requirements and tested new platform functionality. Maintained SLA compliance and documented key processes to improve team workflows.

Campaign Analyst & Technical Support (Short-Term Engagements) at Various telecom clients (Vodacom SA & DRC, DU UAE, Etisalat UAE)

June 1, 2016 - June 1, 2016

Delivered campaign consulting and configuration support across multiple telecom clients in Oceania, Africa and the Middle East. Provided Level 2 technical support for system issues, escalating and resolving bugs in coordination with internal engineering teams. Assisted with campaign optimization and issue troubleshooting to ensure seamless performance and timely execution.

Campaign Analyst & Technical Support (Short-Term Engagements) at Various Telecom Clients (Oceania, Africa, Middle East)

June 1, 2016 - June 1, 2016

Application Support Analyst at Vodacom South Africa

July 1, 2014 - July 1, 2014

Delivered Level 1–2 application support, maintaining 99.9% system uptime through proactive monitoring and issue resolution. Analyzed and optimized campaign and system performance; supported Data Warehouse migration projects. Created and delivered tailored client reports, ensuring SLA compliance. Participated in campaign consulting, operational testing, and feature implementation; documented procedures and supported end-user training.