Hi, I'm Isreal J. Agabi. I am an experienced business analyst with a solid background in business administration and customer analytics. I have a Bachelor’s degree in Economics and a Master’s in International Business. I have a track record of interpreting and solving complex problems and identifying key changes to drive organisational growth. I am analytical, results-driven, and thrive in collaborative environments. I enjoy turning data into actionable insights, defining stakeholder requirements, mapping processes, and delivering data-driven solutions that improve visibility, engagement, and performance. I am committed to applying my skills to deliver success in any environment.…

Isreal J. Agabi

Hi, I'm Isreal J. Agabi. I am an experienced business analyst with a solid background in business administration and customer analytics. I have a Bachelor’s degree in Economics and a Master’s in International Business. I have a track record of interpreting and solving complex problems and identifying key changes to drive organisational growth. I am analytical, results-driven, and thrive in collaborative environments. I enjoy turning data into actionable insights, defining stakeholder requirements, mapping processes, and delivering data-driven solutions that improve visibility, engagement, and performance. I am committed to applying my skills to deliver success in any environment.…

Available to hire

Hi, I’m Isreal J. Agabi. I am an experienced business analyst with a solid background in business administration and customer analytics. I have a Bachelor’s degree in Economics and a Master’s in International Business. I have a track record of interpreting and solving complex problems and identifying key changes to drive organisational growth. I am analytical, results-driven, and thrive in collaborative environments.

I enjoy turning data into actionable insights, defining stakeholder requirements, mapping processes, and delivering data-driven solutions that improve visibility, engagement, and performance. I am committed to applying my skills to deliver success in any environment.

See more

Work Experience

Support Assistant at Birmingham Independent College
November 30, 2024 - November 30, 2024
Captured and documented customer requirements, identified options for customer offerings, and implemented customer-focused activities. Resulted in a 12% increase in customer satisfaction scores and improved team performance in customer retention. Produced executive daily summaries for requirements discussions with Senior Stakeholders.
Volunteer Business Analyst – Follow-up/Database Development at DaySpring Birmingham
October 31, 2024 - October 31, 2024
Developed a strategic follow-up approach and led a membership database/engagement analysis to inform targeted outreach and improve engagement. Created a stakeholder management plan, gathered requirements, and defined new ways of working. Delivered a TOR for the new team and mapped end-to-end newcomer management processes along with a robust database structure.
Volunteer Business Analyst - Website Transformation at DaySpring Birmingham
October 1, 2024 - November 9, 2025
Volunteer analyst leading a data-driven, accessible charity website project. Defined business needs through stakeholder workshops, produced a BRD and functional specs, designed mobile-friendly user journeys, and delivered an integrated membership system with real-time sign-ups and automated communications. Created GA4/Data Studio dashboards to track traffic, conversions, and engagement; coordinated UAT to ensure accessibility (WCAG 2.1) and brand alignment; authored staff training materials and SOPs for ongoing website management.
Teaching Assistant at YSA Education
September 30, 2023 - September 30, 2023
Supported class teachers in delivering engaging lessons for years 7–11, fostering a supportive environment to help students reach their potential.
Remote Process Improvement Analyst at Japaguru Consulting Ltd.
March 31, 2023 - March 31, 2023
Provided IT business support for a leading job/careers website. Reviewed plugins and databases, ensured timely updates, and delivered business readiness support. Collected and prioritized requirements using MoSCoW, facilitated change management, and led workshops on customer support, Google Analytics, and SEO to scale business processes.
Accounts Intern at Standards Organisation of Nigeria (SON)
March 31, 2021 - March 31, 2021
Worked in a 7-person finance team supporting accounts administration. Conducted workshops on Customer Service and Operations, and Customer Experience to drive cross-functional collaboration.

Education

BSc Economics at University of Port Harcourt
January 1, 2015 - January 1, 2019
MSc International Business with Data Analytics at Ulster University
September 1, 2022 - December 31, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Non-Profit Organization, Education, Professional Services