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Hi, I'm Isreal J. Agabi. I am an experienced business analyst with a solid background in business administration and customer analytics. I have a Bachelor’s degree in Economics and a Master’s in International Business. I have a track record of interpreting and solving complex problems and identifying key changes to drive organisational growth. I am analytical, results-driven, and thrive in collaborative environments. I enjoy turning data into actionable insights, defining stakeholder requirements, mapping processes, and delivering data-driven solutions that improve visibility, engagement, and performance. I am committed to applying my skills to deliver success in any environment.…Hi, I'm Isreal J. Agabi. I am an experienced business analyst with a solid background in business administration and customer analytics. I have a Bachelor’s degree in Economics and a Master’s in International Business. I have a track record of interpreting and solving complex problems and identifying key changes to drive organisational growth. I am analytical, results-driven, and thrive in collaborative environments. I enjoy turning data into actionable insights, defining stakeholder requirements, mapping processes, and delivering data-driven solutions that improve visibility, engagement, and performance. I am committed to applying my skills to deliver success in any environment.

Isreal J. Agabi

Data Analyst, Data Scientist, Project Manager, +2

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Hi, I'm Isreal J. Agabi. I am an experienced business analyst with a solid background in business administration and customer analytics. I have a Bachelor’s degree in Economics and a Master’s in International Business. I have a track record of interpreting and solving complex problems and identifying key changes to drive organisational growth. I am analytical, results-driven, and thrive in collaborative environments. I enjoy turning data into actionable insights, defining stakeholder requirements, mapping processes, and delivering data-driven solutions that improve visibility, engagement, and performance. I am committed to applying my skills to deliver success in any environment.…Hi, I'm Isreal J. Agabi. I am an experienced business analyst with a solid background in business administration and customer analytics. I have a Bachelor’s degree in Economics and a Master’s in International Business. I have a track record of interpreting and solving complex problems and identifying key changes to drive organisational growth. I am analytical, results-driven, and thrive in collaborative environments. I enjoy turning data into actionable insights, defining stakeholder requirements, mapping processes, and delivering data-driven solutions that improve visibility, engagement, and performance. I am committed to applying my skills to deliver success in any environment.

Available to hire

Hi, I’m Isreal J. Agabi. I am an experienced business analyst with a solid background in business administration and customer analytics. I have a Bachelor’s degree in Economics and a Master’s in International Business. I have a track record of interpreting and solving complex problems and identifying key changes to drive organisational growth. I am analytical, results-driven, and thrive in collaborative environments.

I enjoy turning data into actionable insights, defining stakeholder requirements, mapping processes, and delivering data-driven solutions that improve visibility, engagement, and performance. I am committed to applying my skills to deliver success in any environment.

Skills

Data Visualization

Jira

Microsoft Office

Experience Level

Data Visualization

Expert

Jira

Expert

Microsoft Office

Expert

Work Experience

Support Assistant at Birmingham Independent College

November 30, 2024 - November 30, 2024

Captured and documented customer requirements, identified options for customer offerings, and implemented customer-focused activities. Resulted in a 12% increase in customer satisfaction scores and improved team performance in customer retention. Produced executive daily summaries for requirements discussions with Senior Stakeholders.

Volunteer Business Analyst – Follow-up/Database Development at DaySpring Birmingham

October 31, 2024 - October 31, 2024

Developed a strategic follow-up approach and led a membership database/engagement analysis to inform targeted outreach and improve engagement. Created a stakeholder management plan, gathered requirements, and defined new ways of working. Delivered a TOR for the new team and mapped end-to-end newcomer management processes along with a robust database structure.

Volunteer Business Analyst - Website Transformation at DaySpring Birmingham

October 1, 2024 - November 9, 2025

Volunteer analyst leading a data-driven, accessible charity website project. Defined business needs through stakeholder workshops, produced a BRD and functional specs, designed mobile-friendly user journeys, and delivered an integrated membership system with real-time sign-ups and automated communications. Created GA4/Data Studio dashboards to track traffic, conversions, and engagement; coordinated UAT to ensure accessibility (WCAG 2.1) and brand alignment; authored staff training materials and SOPs for ongoing website management.

Teaching Assistant at YSA Education

September 30, 2023 - September 30, 2023

Supported class teachers in delivering engaging lessons for years 7–11, fostering a supportive environment to help students reach their potential.

Remote Process Improvement Analyst at Japaguru Consulting Ltd.

March 31, 2023 - March 31, 2023

Provided IT business support for a leading job/careers website. Reviewed plugins and databases, ensured timely updates, and delivered business readiness support. Collected and prioritized requirements using MoSCoW, facilitated change management, and led workshops on customer support, Google Analytics, and SEO to scale business processes.

Accounts Intern at Standards Organisation of Nigeria (SON)

March 31, 2021 - March 31, 2021

Worked in a 7-person finance team supporting accounts administration. Conducted workshops on Customer Service and Operations, and Customer Experience to drive cross-functional collaboration.