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I am a detail-oriented, process-driven professional transitioning into Data Analytics and Business Information Management. I bring extensive experience in quality supervision, operational coordination, and data-driven reporting from the aviation sector, with a proven ability to analyze processes and ensure compliance with strict standards. I excel at leading teams to improve efficiency and service quality, and I am eager to apply my analytical mindset and leadership skills to solve business problems in internship roles, leveraging cross-functional collaboration and a commitment to process excellence.…I am a detail-oriented, process-driven professional transitioning into Data Analytics and Business Information Management. I bring extensive experience in quality supervision, operational coordination, and data-driven reporting from the aviation sector, with a proven ability to analyze processes and ensure compliance with strict standards. I excel at leading teams to improve efficiency and service quality, and I am eager to apply my analytical mindset and leadership skills to solve business problems in internship roles, leveraging cross-functional collaboration and a commitment to process excellence.

Oscar Pacheco

Data Analyst, Data Scientist, Data Visualizer, +2

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I am a detail-oriented, process-driven professional transitioning into Data Analytics and Business Information Management. I bring extensive experience in quality supervision, operational coordination, and data-driven reporting from the aviation sector, with a proven ability to analyze processes and ensure compliance with strict standards. I excel at leading teams to improve efficiency and service quality, and I am eager to apply my analytical mindset and leadership skills to solve business problems in internship roles, leveraging cross-functional collaboration and a commitment to process excellence.…I am a detail-oriented, process-driven professional transitioning into Data Analytics and Business Information Management. I bring extensive experience in quality supervision, operational coordination, and data-driven reporting from the aviation sector, with a proven ability to analyze processes and ensure compliance with strict standards. I excel at leading teams to improve efficiency and service quality, and I am eager to apply my analytical mindset and leadership skills to solve business problems in internship roles, leveraging cross-functional collaboration and a commitment to process excellence.

Available to hire

I am a detail-oriented, process-driven professional transitioning into Data Analytics and Business Information Management. I bring extensive experience in quality supervision, operational coordination, and data-driven reporting from the aviation sector, with a proven ability to analyze processes and ensure compliance with strict standards.

I excel at leading teams to improve efficiency and service quality, and I am eager to apply my analytical mindset and leadership skills to solve business problems in internship roles, leveraging cross-functional collaboration and a commitment to process excellence.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Work Experience

Quality Supervisor at ORION Aviation Support & Ancillary Services for AEROMEXICO

January 31, 2024 - January 31, 2024

Analyzed service performance data and conducted customer interviews to generate quality reports and identify areas for improvement. Coordinated and optimized resource allocation for wheelchair services across multiple airlines, ensuring efficient scheduling and service delivery. Served as the primary point of contact for major airline partners (United Airlines, Turkish Airlines, Air Canada, Copa Airlines), providing direct responses and resolving issues. Supervised team compliance, including uniform and protocol adherence, through regular audits.

Customer Service Representative at ORION Aviation Support & Ancillary Services for AEROMEXICO

October 31, 2019 - October 31, 2019

Provided direct support and assistance to passengers, including elderly and disabled customers, ensuring a smooth and dignified travel experience. Managed crucial documentation for passenger boarding and liaised with foreign customers, enhancing cross-cultural communication skills. Assisted with luggage handling and wheelchair support, developing a strong sense of empathy and patient-focused problem-solving.