Oscar Pacheco
I am a detail-oriented, process-driven professional transitioning into Data Analytics and Business Information Management.
About
I am a detail-oriented, process-driven professional transitioning into Data Analytics and Business Information Management. I bring extensive experience in quality supervision, operational coordination, and data-driven reporting from the aviation sector, with a proven ability to analyze processes and ensure compliance with strict standards.
I excel at leading teams to improve efficiency and service quality, and I am eager to apply my analytical mindset and leadership skills to solve business problems in internship roles, leveraging cross-functional collaboration and a commitment to process excellence.
- Joined November 2025
Industry experience
- Travel & Hospitality
- Transportation & Logistics
- Professional Services
Work experience
Analyzed service performance data and conducted customer interviews to generate quality reports and identify areas for improvement. Coordinated and optimized resource allocation for wheelchair services across multiple airlines, ensuring efficient scheduling and service delivery. Served as the primary point of contact for major airline partners (United Airlines, Turkish Airlines, Air Canada, Copa Airlines), providing direct responses and resolving issues. Supervised team compliance, including uniform and protocol adherence, through regular audits.
Provided direct support and assistance to passengers, including elderly and disabled customers, ensuring a smooth and dignified travel experience. Managed crucial documentation for passenger boarding and liaised with foreign customers, enhancing cross-cultural communication skills. Assisted with luggage handling and wheelchair support, developing a strong sense of empathy and patient-focused problem-solving.
Education
Hire Oscar Pacheco today
Post a job and invite Oscar, or contact them directly. No hidden commission.