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I am an experienced and results-driven professional with strong expertise in client management, technical support, and blockchain technology.\nI am seeking a challenging role to leverage my strategic planning, creative problem-solving, and team-working skills.…

Marko Spasic

Project Manager, Content Producer, Content Creator, +2

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I am an experienced and results-driven professional with strong expertise in client management, technical support, and blockchain technology.\nI am seeking a challenging role to leverage my strategic planning, creative problem-solving, and team-working skills.…

Available to hire

I am an experienced and results-driven professional with strong expertise in client management, technical support, and blockchain technology.\nI am seeking a challenging role to leverage my strategic planning, creative problem-solving, and team-working skills.

Skills

Microsoft Office

Adobe After Effects

Adobe Premiere Pro

Experience Level

Microsoft Office

Expert

Language

Serbian

Fluent

English

Advanced

Work Experience

Client Relationship Manager & Technical Support at Horizon Technology

December 31, 2024 - December 31, 2024

Fostered positive relationships with clients, driving satisfaction and long-term engagement. Collaborated with cross-functional teams to align client objectives with product development. Addressed inquiries and feedback professionally and promptly, ensuring client retention. Managed contracts, upsells, and issue resolution for key accounts.

Level 3 Customer Support Specialist at ConsenSys (MetaMask)

May 1, 2024 - November 10, 2025

Responding to technical inquiries and educating users on blockchain tools. Researched trends, developed internal knowledge bases, and streamlined processes. Participated in product meetings to incorporate user feedback into development. Trained and mentored new hires, supporting onboarding and knowledge growth. Completed team lead training in project management and strategic leadership.

Sales Representative at Big Mat Malta

December 31, 2023 - December 31, 2023

Delivered tailored product solutions to customer needs, boosting satisfaction. Managed accurate orders, tracked performance, and resolved customer issues efficiently. Reported on activities, call logs, and growth strategies to senior management.