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I am a multilingual customer support and technical assistance specialist with over a decade of experience across IT, logistics, and telecommunications. I have delivered high-quality service, specializing in Level 1 technical support, account management, and inside sales, with a strong focus on Spanish and English-speaking markets.\n\nI excel at troubleshooting, client relationship management, and cross-functional collaboration. I support international teams, manage escalations, and advocate for product improvements to elevate customer satisfaction. I am known for adaptability, clear communication, and a customer-first mindset in fast-paced, multicultural environments.…I am a multilingual customer support and technical assistance specialist with over a decade of experience across IT, logistics, and telecommunications. I have delivered high-quality service, specializing in Level 1 technical support, account management, and inside sales, with a strong focus on Spanish and English-speaking markets.\n\nI excel at troubleshooting, client relationship management, and cross-functional collaboration. I support international teams, manage escalations, and advocate for product improvements to elevate customer satisfaction. I am known for adaptability, clear communication, and a customer-first mindset in fast-paced, multicultural environments.

Luis Torres Alves-Milho

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I am a multilingual customer support and technical assistance specialist with over a decade of experience across IT, logistics, and telecommunications. I have delivered high-quality service, specializing in Level 1 technical support, account management, and inside sales, with a strong focus on Spanish and English-speaking markets.\n\nI excel at troubleshooting, client relationship management, and cross-functional collaboration. I support international teams, manage escalations, and advocate for product improvements to elevate customer satisfaction. I am known for adaptability, clear communication, and a customer-first mindset in fast-paced, multicultural environments.…I am a multilingual customer support and technical assistance specialist with over a decade of experience across IT, logistics, and telecommunications. I have delivered high-quality service, specializing in Level 1 technical support, account management, and inside sales, with a strong focus on Spanish and English-speaking markets.\n\nI excel at troubleshooting, client relationship management, and cross-functional collaboration. I support international teams, manage escalations, and advocate for product improvements to elevate customer satisfaction. I am known for adaptability, clear communication, and a customer-first mindset in fast-paced, multicultural environments.

Available to hire

I am a multilingual customer support and technical assistance specialist with over a decade of experience across IT, logistics, and telecommunications. I have delivered high-quality service, specializing in Level 1 technical support, account management, and inside sales, with a strong focus on Spanish and English-speaking markets.\n\nI excel at troubleshooting, client relationship management, and cross-functional collaboration. I support international teams, manage escalations, and advocate for product improvements to elevate customer satisfaction. I am known for adaptability, clear communication, and a customer-first mindset in fast-paced, multicultural environments.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Romanian, Moldavian, Moldovan

Advanced

Work Experience

Technical Customer Support (Spanish and English) at ASCENSOS ROMANIA

January 1, 2021 - November 10, 2025

Provide technical support via helpdesk (hotline and email) in English and Spanish for client sports products and accessories across multiple product lines. Troubleshoot Level 1 issues, register problems in Fintech platforms, and escalate to specialists with detailed notes. Communicate product issues to team leaders and project managers, and relay customer feedback for improvements. Handle inbound calls from partner companies and VIP customers.

Customer Support Tier 1 for LATAM customers at Pole to Win

January 1, 2021 - January 1, 2021

Identify software and hardware issues, including user training issues; analyze trends using independent testing; manage and update customer portal accounts; assist with software installations, configurations, updates and patches; provide email support; ensure adherence to escalation procedures; perform thorough troubleshooting before escalation.

Support Agent for Spanish Speaking Customers at Teleperformance

January 1, 2019 - January 1, 2019

Remote technical support for Windows Phone users; on-hand testing of Windows Phones; creation of documentation and user guides for Windows Phones.

Logistic Assistant & Translator Romanian-Spanish at AluminIos Cortizo

January 1, 2016 - January 1, 2016

Translate conversations among staff of Aluminios Cortizo (Spain) and Romanian providers/contractors; logistic acquisitions responsibilities.

Account Management Specialist at SC InfoConcept SRL

January 1, 2015 - January 1, 2015

Manage a team of clerks responsible for loading/unloading products; focus on contract renewals and cross-sales; communicate with clients and ensure excellent customer support; coordinate logistics, traffic and shipping with transport providers; reception and delivery of products.

Inside Sales Specialist at Oracle Romania

January 1, 2013 - January 1, 2013

Manage and close MySQL sales opportunities; collaborate with the field sales team on sales strategies and opportunities; develop revenue with focus on new business opportunities.

Business Developer Consultant at Oracle Romania

January 1, 2013 - January 1, 2013

Identify relevant new business opportunities and design go-to-market plans to deliver measurable revenues; work with Oracle Field Sales; create new accounts.

Contract Renewals Representative at Oracle Romania

January 1, 2012 - January 1, 2012

Renewal of support services contracts for existing Latin America customers; educate customers on e-business practices and contractual implications; prepare quotes and negotiate renewals; resolve inquiries via phone/email in accordance with policy.

Insurance Account Manager at Adriatica Seguros y Reaseguros

January 1, 2007 - January 1, 2007

Promote and sell insurance policies; ensure efficient policy management; provide consultancy regarding insurance packages.