I'm an IT professional with extensive experience in IT support management, operations, and executive assistance across Europe and the Middle East. I enjoy coordinating complex projects, optimizing IT services, and enabling teams to perform at their best. I also bring strong organizational skills from roles in education, travel, and broadcasting, with a proactive, friendly approach to problem-solving and a passion for helping others use technology effectively.…

ANA CRISTINA NILSSON DA CUNHA CAETANO

I'm an IT professional with extensive experience in IT support management, operations, and executive assistance across Europe and the Middle East. I enjoy coordinating complex projects, optimizing IT services, and enabling teams to perform at their best. I also bring strong organizational skills from roles in education, travel, and broadcasting, with a proactive, friendly approach to problem-solving and a passion for helping others use technology effectively.…

Available to hire

I’m an IT professional with extensive experience in IT support management, operations, and executive assistance across Europe and the Middle East. I enjoy coordinating complex projects, optimizing IT services, and enabling teams to perform at their best.

I also bring strong organizational skills from roles in education, travel, and broadcasting, with a proactive, friendly approach to problem-solving and a passion for helping others use technology effectively.

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Skills

Experience Level

Language

Portuguese
Fluent
English
Fluent
Spanish; Castilian
Advanced
French
Intermediate
Swedish
Beginner
Italian
Beginner
German
Beginner

Work Experience

IT Support Manager & Business Support (Europe & Africa) – Commercial and Marketing (Combined Functions) at Awesome Source
September 1, 2019 - November 10, 2025
Oversees software and hardware needs analysis for Awesome Source overseas and facilitates installation and maintenance of IT systems and software. Identifies and maintains efficient operations, oversees technical support and helpdesk functions, administers Google accounts, and keeps abreast of IT trends. Coordinates hardware/software installations, ensures projects meet timelines and budget, develops online technical manuals (GitHub/Markdown), and supports HR-related processes and Financial & HR Director activities. Serves as Red Sea liaison for portfolio developments and partnerships, providing administrative and project support.
IT Support Officer & Executive Assistant (Combined Functions) at Streambow
August 1, 2019 - August 1, 2019
Installed and configured computer hardware and software, monitored systems, and provided timely technical support across the company. Created user accounts, tested new technologies, and maintained documentation. Assisted executives with calendars, travel, reports, and general office management tasks.
IT Support Officer (Maternity Leave Cover) at Indra-Tecnocom
April 1, 2018 - April 1, 2018
Installed and configured hardware and software, assisted staff with system setups, and troubleshot technical issues. Managed Helpdesk tickets, planned and prioritized tasks to minimize backlog, and ensured high security standards. Supported project teams and contributed to technical project roles.
IT Support Officer at Alphaserve Technologies
December 1, 2016 - December 1, 2016
Identified hardware/software solutions, troubleshot issues, diagnosed and repaired faults, and resolved network issues. Installed and configured hardware/software, supported rollout of new applications, performed health checks, and managed incident/health reports. Provided technical assistance to project teams and supported various project roles.
School IT Support Manager at Colegio D. Afonso V
December 1, 2013 - December 1, 2013
Managed day-to-day IT engineering services, planned and deployed upgrades, and maintained AV/IT infrastructure to ensure a secure, up-to-date environment. Oversaw implementation and maintenance of equipment, supported staff training in multimedia and IT use, and coordinated IT/AV services to ensure timely delivery.
Christmas Charity Bazaar Manager at Scandinavian Christmas Bazaar
November 1, 2008 - November 1, 2008
Managed sales, monitored profitability, supervised staff and inventory, and ensured targets were met during opening hours.
Travel Agent & Translator at Scanditravel
December 1, 2007 - December 1, 2007
MICE travel agent; translation work EN-PT & PT-EN for Cascais & Remote clients.
School IT Support Officer at Colegio D. Afonso V
June 1, 2007 - June 1, 2007
Provided helpdesk support and maintained ICT information management for customer-related matters. Supported Information Management objectives, assisted with ICT support website development, software installation, and administrative support for the School ICT Support service.
Broadcast Journalist at TVI
July 31, 2003 - July 31, 2003
Managed resources for location shoots, provided directorial input on filming, produced broadcast packages, prepared news items and timing for bulletins.
Translator & Interpreter at Self-Employed
February 1, 2002 - February 1, 2002
Translated and rewrote technical documents; provided consecutive and simultaneous interpretation at seminars, speeches, meetings, and teleconferences.
Hostess at World Exhibition 98 – Swedish Pavilion
September 1, 1998 - September 1, 1998
Welcomed guests, responded to inquiries, and assisted with event operations in Portuguese and English.

Education

Post-Graduate in Management at ISCTE – Instituto Superior de Ciências do Trabalho e da Economia
September 1, 2006 - July 1, 2007
BA in Social Communication at Universidade Católica Portuguesa
September 1, 1999 - July 1, 2002

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Education, Professional Services, Media & Entertainment

Skills

Experience Level