Available to hire
I am a results-driven Product Owner, Business Analyst, and Scrum Master with over 10 years of experience delivering digital transformation across Banking, FinTech, Retail, Healthcare, and E-Commerce sectors. I excel at bridging business and technology, aligning stakeholders, and delivering ERP/CRM/data platform integrations (Microsoft Dynamics 365, SAP, Salesforce, Power BI) to improve data quality, decision-making, and customer experience.
I define product roadmaps, lead Agile teams, and foster data-driven decision making, governance, and user-centric design to reduce delivery cycles and drive continuous improvement. My experience spans global organizations with multi-location teams, where I implemented governance, dashboards, and automation to increase adoption and revenue.
Skills
Language
English
Fluent
Hindi
Fluent
Work Experience
Data Analyst (Agile Delivery & ERP Transformation) at ECCO Distributors DAC (ECCO Shoes)
August 1, 2025 - August 1, 2025Designed Power BI dashboards and Cognos reports for Agile KPIs, improving reporting efficiency by 60%. Partnered with global teams to integrate SAP and Dynamics 365, increasing forecasting accuracy by 35%. Streamlined operational processes, reducing stock-outs by 25% and improving sell-through by 30%. Automated analytics workflows using Power Automate, cutting manual reporting by 50%. Served as Agile Coach and Scrum Facilitator, promoting continuous improvement and sprint discipline. Collected and implemented data governance frameworks in collaboration with IT and operations.
Business Analyst / Product Owner (E-Commerce & Data Systems) at Medline Industries – India
November 1, 2023 - November 1, 2023Owned product backlogs in Dynamics 365 and Jira, aligning release cycles with global business priorities. Defined roadmap, acceptance criteria, and sprint goals, improving delivery predictability and user satisfaction. Built automated Power BI dashboards, enhancing data-driven decision-making by 40%. Facilitated workshops across Finance, Sales, and IT to refine processes and data models. Boosted sprint efficiency by 30% through backlog grooming and iteration planning. Led UAT coordination and change management to drive tool adoption across business units.
Scrum Master (Agile & Payments) at Cognizant Technology Solutions – India
January 1, 2022 - January 1, 2022Doubled team velocity through improved Scrum practices and impediment removal. Enhanced team productivity by 25% via continuous improvement initiatives. Directed delivery of SaaS, SAP, and Payment solutions for banking and e-commerce clients. Coordinated with UI/UX teams using Figma and Lucidchart to enhance user experience.
Product Owner / Product Manager (Payments & E-Commerce) at Cognizant Technology Solutions – India
October 1, 2020 - October 1, 2020Produced product roadmaps and MVPs, driving 35% feature adoption and 20% revenue growth. Strengthened sprint success through clear acceptance criteria and “Definition of Done.” Improved usability and audit compliance by 55% through UX collaboration.
Automation Lead / Test Manager (Mobile Banking) at Cognizant Technology Solutions – India
October 1, 2019 - October 1, 2019Developed automation frameworks aligned with Scrum, reducing test execution time by 50%. Implemented DevOps & API-based automation, cutting release effort by 25%.
Business Analyst (ERP & Data Migration) at Cognizant Technology Solutions – India
October 1, 2018 - October 1, 2018Translated business requirements into user stories, improving delivery precision by 40%. Delivered ERP and data migration improvements, increasing workflow accuracy by 25%.
Team Lead (CRM & Agile Delivery) at Cognizant Technology Solutions – India
June 1, 2017 - June 1, 2017Managed multi-location Agile teams, improving forecasting accuracy by 15% and issue resolution by 40%.
Quality Assurance Specialist (Web & Mobile app) at Cognizant Technology Solutions – India
September 1, 2015 - September 1, 2015Achieved 100% requirement compliance and reduced defect leakage by 60% through QA strategies.
Education
M. Tech in Software Systems at BITS Pilani University
January 1, 2016 - January 1, 2018Bachelor of Engineering in Civil Engineering at Shivaji University
January 1, 2009 - January 1, 2013Qualifications
Advanced Certified Scrum Product Owner (ACSPO)
January 1, 2023 - November 10, 2025Certified Scrum Product Owner (CSPO)
January 1, 2022 - November 10, 2025Certified Scrum Master (CSM)
January 1, 2021 - November 10, 2025Agile with Scrum – Advanced Level
January 1, 2019 - November 10, 2025Green Belt Six Sigma
January 1, 2018 - November 10, 2025ISTQB Certified Tester – Foundation Level
January 1, 2015 - November 10, 2025Industry Experience
Financial Services, Software & Internet, Retail, Healthcare, Professional Services
Skills
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