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Hi, I'm Aida Carayol, a dedicated healthcare customer service professional with extensive experience managing patient care, medication orders, and billing inquiries. I excel in HIPAA compliance, conflict resolution, and problem-solving, providing empathetic and professional support in high-volume call environments. I am committed to delivering exceptional customer service and confidentiality, collaborating with healthcare providers, prioritizing urgent requests, and ensuring timely and accurate order fulfillment. I thrive in fast-paced settings and strive to uphold the highest standards of patient satisfaction.…Hi, I'm Aida Carayol, a dedicated healthcare customer service professional with extensive experience managing patient care, medication orders, and billing inquiries. I excel in HIPAA compliance, conflict resolution, and problem-solving, providing empathetic and professional support in high-volume call environments. I am committed to delivering exceptional customer service and confidentiality, collaborating with healthcare providers, prioritizing urgent requests, and ensuring timely and accurate order fulfillment. I thrive in fast-paced settings and strive to uphold the highest standards of patient satisfaction.

Aida Carayol

Presenter, Voiceover Artist, Content Creator, +2

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Hi, I'm Aida Carayol, a dedicated healthcare customer service professional with extensive experience managing patient care, medication orders, and billing inquiries. I excel in HIPAA compliance, conflict resolution, and problem-solving, providing empathetic and professional support in high-volume call environments. I am committed to delivering exceptional customer service and confidentiality, collaborating with healthcare providers, prioritizing urgent requests, and ensuring timely and accurate order fulfillment. I thrive in fast-paced settings and strive to uphold the highest standards of patient satisfaction.…Hi, I'm Aida Carayol, a dedicated healthcare customer service professional with extensive experience managing patient care, medication orders, and billing inquiries. I excel in HIPAA compliance, conflict resolution, and problem-solving, providing empathetic and professional support in high-volume call environments. I am committed to delivering exceptional customer service and confidentiality, collaborating with healthcare providers, prioritizing urgent requests, and ensuring timely and accurate order fulfillment. I thrive in fast-paced settings and strive to uphold the highest standards of patient satisfaction.

Available to hire

Hi, I’m Aida Carayol, a dedicated healthcare customer service professional with extensive experience managing patient care, medication orders, and billing inquiries. I excel in HIPAA compliance, conflict resolution, and problem-solving, providing empathetic and professional support in high-volume call environments.

I am committed to delivering exceptional customer service and confidentiality, collaborating with healthcare providers, prioritizing urgent requests, and ensuring timely and accurate order fulfillment. I thrive in fast-paced settings and strive to uphold the highest standards of patient satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Healthcare Customer Service Representative at Healthesystems

August 1, 2025 - August 1, 2025

Managed over 120 inbound patient calls daily, assisting with medication orders, order status updates, and scheduling in a high-volume environment; resolved complex inquiries including billing by accessing patient information and navigating multiple systems; ensured HIPAA compliance and collaborated with healthcare providers to ensure timely order fulfillment; prioritized urgent requests and supported time-sensitive service delivery.

Client Relations Specialist at Hope Clinic

November 1, 2020 - November 1, 2020

Acted as primary point of contact for healthcare clients, addressing inquiries and providing information about insurance policies and claims; developed and implemented strategies to improve customer experiences and streamline communication; analyzed client metrics to identify opportunities for optimization; resolved complex situations using deductive reasoning and product knowledge.

Call Center Representative at Mammoth Technologies

June 1, 2018 - June 1, 2018

Handled high volumes of inbound calls about insurance policies, claims, and coverage details; provided clear explanations of policy terms, coverage options, and billing inquiries; applied conflict resolution skills to transform negative experiences; documented interactions in CRM systems and maintained data accuracy.