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Hi, I’m Rodrigo. I’m a hands-on Mobile Technician with a background in hardware service and customer support, combining practical problem-solving with friendly, clear communication to help customers and keep operations running smoothly. I’m fluent in Spanish and have advanced English skills, comfortable with multi-channel customer service (chat, phone, email), and I routinely apply cross-selling and upselling techniques. I adapt quickly to changing processes and digital tools, value teamwork, and track KPI-driven performance to deliver reliable service and a positive customer experience.…Hi, I’m Rodrigo. I’m a hands-on Mobile Technician with a background in hardware service and customer support, combining practical problem-solving with friendly, clear communication to help customers and keep operations running smoothly. I’m fluent in Spanish and have advanced English skills, comfortable with multi-channel customer service (chat, phone, email), and I routinely apply cross-selling and upselling techniques. I adapt quickly to changing processes and digital tools, value teamwork, and track KPI-driven performance to deliver reliable service and a positive customer experience.

Rodrigo Yata

Video Editor, Content Producer, Assistant Producer, +6

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Hi, I’m Rodrigo. I’m a hands-on Mobile Technician with a background in hardware service and customer support, combining practical problem-solving with friendly, clear communication to help customers and keep operations running smoothly. I’m fluent in Spanish and have advanced English skills, comfortable with multi-channel customer service (chat, phone, email), and I routinely apply cross-selling and upselling techniques. I adapt quickly to changing processes and digital tools, value teamwork, and track KPI-driven performance to deliver reliable service and a positive customer experience.…Hi, I’m Rodrigo. I’m a hands-on Mobile Technician with a background in hardware service and customer support, combining practical problem-solving with friendly, clear communication to help customers and keep operations running smoothly. I’m fluent in Spanish and have advanced English skills, comfortable with multi-channel customer service (chat, phone, email), and I routinely apply cross-selling and upselling techniques. I adapt quickly to changing processes and digital tools, value teamwork, and track KPI-driven performance to deliver reliable service and a positive customer experience.

Available to hire

Hi, I’m Rodrigo. I’m a hands-on Mobile Technician with a background in hardware service and customer support, combining practical problem-solving with friendly, clear communication to help customers and keep operations running smoothly.

I’m fluent in Spanish and have advanced English skills, comfortable with multi-channel customer service (chat, phone, email), and I routinely apply cross-selling and upselling techniques. I adapt quickly to changing processes and digital tools, value teamwork, and track KPI-driven performance to deliver reliable service and a positive customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Work Experience

Mobile Technician (Part-time) at Totik Onecta - Entel

January 1, 2024 - January 1, 2024

Service and mobile shop duties including customer service, cross-selling, problem solving, handling inquiries, multichannel customer service (chat, phone, email), data transfers, firmware updates, hardware servicing, and invoice preparation. Maintained professionalism in communication in Spanish and English; created and tracked cases in internal systems; ensured compliance with SLAs and KPIs; worked in a team, adapted to changing processes and digital tools; available to start immediately; no work permit required.

Mobile Technician (Part-time)

January 1, 2024 - January 1, 2024

Provided hardware service and customer support, including firmware updates, software repairs, and data transfer. Sold smartphones and accessories; ensured professional communication and empathy, solved problems, and handled complaints. Practiced active listening, cross-selling and upselling techniques, and managed time effectively while meeting KPI targets (AHT, NPS, CSAT, sales) across multi-channel (chat, phone, email) support.