Available to hire
I am a dynamic and results-oriented professional with a strong background in business administration, project management, and logistics.
I have proven expertise in customer service, team leadership, game Live Ops, data analysis, and game design. I adapt at leveraging technical skills, analytical abilities, and the ability to create SMART (Specific, Measurable, Achievable, Relevant, Time-bound) plans to drive organizational success.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Spanish; Castilian
Fluent
Work Experience
Billing Specialist / Data Entry at HostPapa
February 1, 2025 - November 10, 2025Responsible for handling customer billing inquiries, updating billing data, and advising customers on program options. Improved data accuracy and responsiveness; collaborated with billing and support teams to streamline processes and resolve issues.
Game Designer and Data Entry & Analysis at Motmot Technologies
January 1, 2025 - January 1, 2025Develop new game content and maintain existing data, including balance stats, art selection, and creating story-aligned bonuses for a strategy/game-building title. Design hooks and categories used by events and sales, ensuring cross-team consistency. Analyze feature performance and provide actionable recommendations to improve engagement and sales.
Google Play Team Leader at TELUS International
December 1, 2021 - December 1, 2021Managed a customer service team addressing Google Play-related issues, supervised payroll via Workday, and conducted coaching sessions. Identified team performance gaps and implemented SMART action plans to improve efficiency and quality.
Customer Support Team Leader at Transactel
July 1, 2013 - July 1, 2013Supervised gaming service support representatives, enhancing team productivity and engagement.
Customer Support Team Leader at TXU Energy
November 1, 2010 - November 1, 2010Led customer support operations, meeting service levels and supporting billing inquiries.
Customer Support Representative at TXU Energy
May 1, 2010 - May 1, 2010Provided billing support and issue resolution for customers in a fast-paced environment.
Night Shift Manager at Marela Hotel
May 1, 2008 - May 1, 2008Oversees night shift operations, ensuring smooth function of hotel services.
Billing Specialist at HostPapa
February 1, 2025 - November 12, 2025Handle customer Billing inquiries and requests. Provide advice in regards to programs and alternatives. Update Billing Data and update personal Info and plans.
Game Designer, Data Entry and Analysis at Motmot Technologies
January 1, 2025 - January 1, 2025Develop new game content and maintain existing data, including balancing stats, selecting art, and creating story-aligned bonuses in a strategy and game-building related game. Design hooks and categories used by events and sales departments, ensuring consistency across teams. Analyze feature performance and provide actionable recommendations to improve engagement and sales.
Technical Support (Google G Suite) at Google
March 1, 2019 - March 1, 2019Delivered technical support for Google G Suite products, including Drive, Gmail, Calendar, and enterprise solutions. Provided effective troubleshooting, ensuring high customer satisfaction. Managed data entry via CRM and updated the knowledge base.
Customer Support Team Leader at Transactel / Zynga
July 1, 2013 - July 1, 2013Supervised customer support representatives for gaming services, enhancing team productivity and engagement.
Customer Support Team Leader at TXU
November 1, 2010 - November 1, 2010Led a team in the billing and sales division for a Texas energy company, achieving performance and sales targets.
Customer Support Representative at TXU
May 1, 2010 - May 1, 2010Provided billing support for a Texas electrical company, ensuring timely issue resolution.
Billing Specialist / Data Entry at HostPapa
February 1, 2025 - November 12, 2025Handle customer billing inquiries and data entry. Update billing data and personalize information and plans.
Google Play Team Leader at Telus International
December 31, 2021 - December 31, 2021Managed a customer service team addressing Google Play-related issues, overseeing payroll through Workday, and conducting coaching sessions. Identified team performance gaps and implemented SMART action plans to improve efficiency and quality.
Technical Support at Google G Suite
March 1, 2019 - March 1, 2019Delivered technical support for Google G Suite products including Drive, Gmail, Calendar, and enterprise solutions. Provided effective troubleshooting, ensuring high customer satisfaction. Managed data entry via CRM and updated knowledge base. Translation aid via phone and chat.
Zynga Customer Support Team Leader at Transactel
July 1, 2013 - July 1, 2013Supervised customer support representatives for gaming services, enhancing team productivity and engagement.
Customer Support Team Leader at TXU
May 1, 2010 - May 1, 2010Provided billing support for a Texas-based energy company, ensuring timely issue resolution.
Education
Bachelor's in Business Administration at Jose Matías Delgado University
January 11, 2030 - November 10, 2025Master's in Projects and Logistics at ESI School of Management
January 11, 2030 - November 10, 2025Master’s in Projects and Logistics at ESI School of Management
January 11, 2030 - November 12, 2025Bachelor’s in Business Administration at José Matías Delgado University
January 11, 2030 - November 12, 2025Master's in Projects and Logistics at ESI School of Management
January 11, 2030 - November 12, 2025Bachelor's in Business Administration at Jose Matías Delgado University
January 11, 2030 - November 12, 2025Qualifications
AI-Powered Shopping Ads Certification
January 11, 2030 - November 10, 2025AI-Powered Shopping Ads Certification
January 11, 2030 - November 12, 2025L1 Hosting and Billing Support
January 11, 2030 - November 12, 2025cPanel Professional
January 11, 2030 - November 12, 2025WHM Administration
January 11, 2030 - November 12, 2025AI Powered Shopping Ads Certification
January 11, 2030 - November 12, 2025Industry Experience
Gaming, Software & Internet, Media & Entertainment, Professional Services, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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