Rafael Rosa
I am a dynamic and results-oriented professional with a strong background in business administration, project management, and logistics.
About
I am a dynamic and results-oriented professional with a strong background in business administration, project management, and logistics.
I have proven expertise in customer service, team leadership, game Live Ops, data analysis, and game design. I adapt at leveraging technical skills, analytical abilities, and the ability to create SMART (Specific, Measurable, Achievable, Relevant, Time-bound) plans to drive organizational success.
- Joined November 2025
Skills· 14
Languages
- EnglishFluent
- Spanish; CastilianFluent
Industry experience
- Gaming
- Software & Internet
- Media & Entertainment
- Professional Services
- Education
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Work experience· 18 roles
Handle customer billing inquiries and data entry. Update billing data and personalize information and plans.
Handle customer Billing inquiries and requests. Provide advice in regards to programs and alternatives. Update Billing Data and update personal Info and plans.
Responsible for handling customer billing inquiries, updating billing data, and advising customers on program options. Improved data accuracy and responsiveness; collaborated with billing and support teams to streamline processes and resolve issues.
Education· 6
Certifications and awards· 6
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