Available to hire
I’m a detail-oriented quality control analyst and experienced customer service representative. I enjoy turning feedback into actionable improvements and thrive in fast-paced environments.
I am eager to expand my horizons into new challenges, quick to learn, and adaptable to new environments. I value customer satisfaction, collaboration, and continuous personal and professional growth.
Experience Level
Expert
Expert
Expert
Expert
Beginner
Beginner
Language
Spanish; Castilian
Advanced
English
Advanced
Work Experience
Quality Analyst with English and Spanish at Wipro Technologies SRL Bucharest
April 1, 2025 - April 1, 2025Conducted audits and assessments of sales calls and meetings to ensure compliance with established standards, evaluated communication effectiveness, adherence to best practices, and customer-centric approaches. Provided actionable insights and constructive feedback to sales teams and led case studies to identify trends and opportunities for improvement.
Quality Assurance Representative with English and Spanish at Wipro Technologies SRL Bucharest
August 1, 2023 - August 1, 2023Ensured documentation met formal requirements and standards and were correctly approved or rejected by the agents; developed and updated quality procedures and policies; worked closely with internal and external departments to identify and resolve quality issues; achieved daily targets and consistently met deadlines.
Order Management Specialist with English and Spanish at Computer Generated Solutions SRL Bucharest
July 1, 2022 - July 1, 2022Handled inbound calls from customers, processing a wide variety of requests including account changes, cancellations, and modifications to existing orders. Resolved customer concerns efficiently, assisted with collections, billing and payment issues, and performed necessary account adjustments. Provided basic device troubleshooting and created service tickets as needed. Promoted to the Escalations team after a year to manage high-priority concerns.
Customer information officer at Webhelp Romania SRL Iasi
October 1, 2018 - October 1, 2018Provided complete and personalized answers to requests from customers via chat, phone, and email. After 6 months, promoted to team-coach to offer support and training to new colleagues.
Customer relations assistant at Elefant Online SAI
December 1, 2017 - December 1, 2017Worked in a pick-up point, responsible for receiving parcels, distributing them to customers, offering support and assistance, and solving complaints.
Commercial worker at SC LuxPrimum SRL Iasi
April 1, 2017 - April 1, 2017Dealt with the processing of online orders, receiving the goods, arranging the products in the warehouse and managing them.
Sales agent at SC GipEst SRL Iasi
August 1, 2015 - August 1, 2015Responsible for the distribution and collection of invoices, performed door to door sales and offered assistance to clients.
D2D sales agent at SC Reliable SRL Iasi
August 1, 2011 - August 1, 2011Promoted and sold the company's products; led a team and conducted preparatory training with new colleagues.
Education
Bachelor's degree in Universal and Comparative Literature - Spanish language and literature at University 'Al. I Cuza' Faculty of Letters
January 1, 2010 - December 31, 2013Diploma in Hydro-meteorology at Technical College 'Gh. Asachi'
January 1, 2005 - December 31, 2009Qualifications
Industry Experience
Software & Internet, Professional Services, Telecommunications
Experience Level
Expert
Expert
Expert
Expert
Beginner
Beginner
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